Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "london" × Outcome: Maladministration ×

Showing 1,143 of 16,595 decisions matching "london"

Decisions

Most recent first
24 Oct 2025 Maladministration London Borough of Lewisham (202503165) Case 202503165 · Local Authority / ALMO or TMO REPORT COMPLAINT 202503165 London Borough of Lewisham 24 October 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 23 Oct 2025 Maladministration London Borough of Ealing (202434090) Case 202434090 · Local Authority / ALMO or TMO Decision Case ID 202434090 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO … 23 Oct 2025 Maladministration London & Quadrant Housing Trust (202503931) Case 202503931 · Managing Relations Decision Case ID 202503931 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 22 Oct 2025 Maladministration London Borough of Camden Council (202505115) Case 202505115 · Managing Relations Decision Case ID 202505115 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 21 Oct 2025 Maladministration London Borough of Hackney (202503846) Case 202503846 · Local Authority / ALMO or TMO Decision Case ID 202503846 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority Occupancy Secure Tenancy Date … 20 Oct 2025 Maladministration London & Quadrant Housing Trust (202339416) Case 202339416 · Managing Relations Decision Case ID 202339416 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 20 Oct 2025 Maladministration London & Quadrant Housing Trust (202409790) Case 202409790 · Planned Works The complaint is about the landlord’s handling of the resident’s concerns regarding repairs and maintenance matters, and her associated complaint. 17 Oct 2025 Maladministration London Borough of Hammersmith and Fulham (202327538) Case 202327538 · Local Authority / ALMO or TMO Decision Case ID 202327538 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 17 Oct 2025 Maladministration London & Quadrant Housing Trust (202426691) Case 202426691 · Managing Relations Decision Case ID 202426691 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 17 Oct 2025 Maladministration London & Quadrant Housing Trust (202447104) Case 202447104 · Managing Relations The complaint is about the landlord’s: Handling of a leak and the collapse of a ceiling. Complaint handling. 17 Oct 2025 Maladministration London & Quadrant Housing Trust (202502221) Case 202502221 · Managing Relations Decision Case ID 202502221 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 15 Oct 2025 Maladministration London Borough of Barking and Dagenham (202453230) Case 202453230 · Local Authority / ALMO or TMO Decision Case ID 202453230 Decision type Investigation Landlord London Borough of Barking and Dagenham Landlord type Local Authority / ALMO … 15 Oct 2025 Maladministration London & Quadrant Housing Trust (202327809) Case 202327809 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of antisocial behaviour (ASB), noise and the resident’s request to move. We have … 14 Oct 2025 Maladministration London & Quadrant Housing Trust (202425812) Case 202425812 · Managing Relations Decision Case ID 202425812 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 13 Oct 2025 Maladministration London Borough of Ealing (202345558) Case 202345558 · Local Authority / ALMO or TMO This complaint is about how the landlord handled repairs to the resident’s front door, and related damp and mould. We … 13 Oct 2025 Maladministration London & Quadrant Housing Trust (202335927) Case 202335927 · Managing Relations Decision Case ID 202335927 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 13 Oct 2025 Maladministration London & Quadrant Housing Trust (202406718) Case 202406718 · Managing Relations The complaint is about the landlord’s: Response to a leak and associated damp and mould. Complaint handling. 10 Oct 2025 Maladministration London & Quadrant Housing Trust (202325286) Case 202325286 · Responsive repairs/activity This complaint is about the landlord’s handling of the resident’s reports of water ingress into her property. 9 Oct 2025 Maladministration London Borough of Croydon (202407425) Case 202407425 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of leaks, damp and mould. The associated complaint. 9 Oct 2025 Maladministration London Borough of Lambeth (202405340) Case 202405340 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Works required to the resident’s bathroom. The formal complaint. 9 Oct 2025 Maladministration London & Quadrant Housing Trust (202447088) Case 202447088 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: anti-social behaviour (ASB). damp and mould. pests. repairs. the complaint. 8 Oct 2025 Maladministration London Borough of Barnet (202424785) Case 202424785 · Local Authority / ALMO or TMO The complaint is about the landlord's: Response to the resident’s reports of flooding caused by water leaks at her property. … 8 Oct 2025 Maladministration London Borough of Hounslow (202452472) Case 202452472 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of damp and mould. 8 Oct 2025 Maladministration London Borough of Lambeth (202335573) Case 202335573 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the subsequent repairs. We … 7 Oct 2025 Maladministration London & Quadrant Housing Trust (202344799) Case 202344799 · Financial The complaint is about the landlord’s response to the resident’s: concerns that she was responsible for communal electricity costs. complaint. 2 Oct 2025 Maladministration London Borough of Lewisham (202427559) Case 202427559 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a mice infestation. The Ombudsman has also considered … 2 Oct 2025 Maladministration London & Quadrant Housing Trust (202332554) Case 202332554 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp and mould and remedial repairs. reports … 2 Oct 2025 Maladministration London & Quadrant Housing Trust (202417670) Case 202417670 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the resident’s temporary property. The complaint. 1 Oct 2025 Maladministration London Borough of Camden Council (202407878) Case 202407878 · Local Authority / ALMO or TMO The landlord’s handling of the recurrent loss of heating and hot water over the winter period. 30 Sep 2025 Maladministration Haringey London Borough Council (202500917) Case 202500917 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: 30 Sep 2025 Maladministration London Borough of Hackney (202404873) Case 202404873 · Financial The complaint is about the landlord’s response to the resident about service charge arrears. 30 Sep 2025 Maladministration London Borough of Hammersmith and Fulham (202331963) Case 202331963 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request for it to remove items from her previous address. … 30 Sep 2025 Maladministration London Borough of Islington (202447925) Case 202447925 · Managing Relations The complaint is about the landlord’s handling of leaks, damp, and mould in the resident’s property. We have also considered … 30 Sep 2025 Maladministration London & Quadrant Housing Trust (202341608) Case 202341608 · Managing Relations The complaint is about the landlord's handling of bathroom repairs, including reports of mould and a subsequent leak. The Ombudsman … 29 Sep 2025 Maladministration London Borough of Barking and Dagenham (202452161) Case 202452161 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: Damp and mould. The resident’s management transfer request. 29 Sep 2025 Maladministration London Borough of Barnet (202439737) Case 202439737 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about a roof leak. This Service has also considered … 29 Sep 2025 Maladministration London Borough of Ealing (202319198) Case 202319198 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of damp and mould, and the associated repairs. We have also considered … 29 Sep 2025 Maladministration London Borough of Lambeth (202441786) Case 202441786 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of a leak. The landlord’s response to the resident’s … 29 Sep 2025 Maladministration London Borough of Lambeth (202500713) Case 202500713 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to address leaks, asbestos and damp and mould in the property. … 29 Sep 2025 Maladministration London Borough of Wandsworth (202337234) Case 202337234 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about: the condition of the property after she moved … 29 Sep 2025 Maladministration London & Quadrant Housing Trust (202343685) Case 202343685 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: responsive repairs. anti-social behaviour (ASB). the associated complaint. 29 Sep 2025 Maladministration London & Quadrant Housing Trust (202345302) Case 202345302 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports about anti-social behaviour (ASB). complaint handling. 29 Sep 2025 Maladministration London & Quadrant Housing Trust (202422867) Case 202422867 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of repairs and security in her permanent property and her temporary housing … 29 Sep 2025 Maladministration London & Quadrant Housing Trust (202452125) Case 202452125 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) from a neighbour. Request for … 29 Sep 2025 Maladministration London & Quadrant Housing Trust (202502116) Case 202502116 · Planned Works The complaint is about the landlord’s handling of the resident’s reports of window repairs and associated damp. 26 Sep 2025 Maladministration Haringey London Borough Council (202450621) Case 202450621 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the: Resident’s request for adaptation works to the property. Associated complaints. 26 Sep 2025 Maladministration London Borough of Brent (202453056) Case 202453056 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and anti-social behaviour (ASB). 26 Sep 2025 Maladministration London Borough of Waltham Forest (202347813) Case 202347813 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of an application for tenancy succession. Complaint handling. 26 Sep 2025 Maladministration London & Quadrant Housing Trust (202429960) Case 202429960 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of leaks. 25 Sep 2025 Maladministration London Borough of Lambeth (202409283) Case 202409283 · Local Authority / ALMO or TMO REPORT COMPLAINT 202409283 London Borough of Lambeth 25 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining …