Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202451968 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 January 2026 Background The resident lives in a ground-floor […]
Decision Case ID 202506921 Decision type Investigation Landlord London Borough of Barking and Dagenham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 January 2026 Background The resident complained to […]
Decision Case ID 202528173 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 14 January 2026 Background The resident has lived in her property since 2004. […]
Decision Case ID 202336573 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 January 2026 Background The resident lives in a […]
Decision Case ID 202341427 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 12 January 2026 Background The resident told the landlord that a leak […]
Decision Case ID 202508589 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local authority Occupancy Leaseholder Date 9 January 2026 Background The resident has lived in the property, which is a […]
Decision Case ID 202501648 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Leaseholder Date 9 January 2026 Background The resident lives in a ground-floor flat. In October 2024, she […]
Decision Case ID 202514409 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 9 January 2026 Background The resident has said she and her family experienced […]
Decision Case ID 202326123 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 5 January 2026 Background This is a complaint brought by joint tenants. […]
Decision Case ID 202430425 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 5 January 2026 Background In or around June 2024, the resident reported staining […]
Decision Case ID 202423464 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 23 December 2025 Background The resident lives in a flat. He […]
Decision Case ID 202404320 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 December 2025 Background The resident complained about the landlord’s […]
Decision Case ID 202414586 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 December 2025 Background The resident occupies a 3-bedroom […]
Decision Case ID 202513950 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Assured Tenancy Date 23 December 2025 Background The resident moved into the landlord’s property with her children in […]
Decision Case ID 202410679 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 5 December 2025 Background The resident reported damp and mould in his property, which […]
Decision Case ID 202433861 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenant Date 22 December 2025 Background In March 2023, the resident said that the landlord’s […]
Decision Case ID 202514330 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Flexible Tenancy Date 22 December 2025 Background The property is a maisonette served by […]
Decision Case ID 202435197 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 22 December 2025 Background The resident and his wife are leaseholders […]
Decision Case ID 202519148 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The resident moved into a basement studio flat in August […]
Decision Case ID 202440244 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Shorthold Tenancy Date 19 December 2025 Background The resident said she had […]
Decision Case ID 202442504 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The property is a 2 bedroom […]
Decision Case ID 202515220 Decision type Investigation Landlord London Borough of Redbridge Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 19 December 2025 Background The resident lives with her partner in a […]
Decision Case ID 202423465 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Applicant Date 19 December 2025 Background The resident’s mother was a tenant of […]
Decision Case ID 202446230 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in a 3-bedroom house with his […]
Decision Case ID 202509263 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in a 2-bedroom flat since 1999. The […]
Decision Case ID 202511036 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background In March 2025 the resident told the landlord of her […]
Decision Case ID 202438005 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 18 December 2025 Background The complainant is a leaseholder who rents […]
Decision Case ID 202431306 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident reported ongoing problems […]
Decision Case ID 202326097 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 18 March 2026 Background The resident is a variable service charge payer. In […]
Decision Case ID 202515257 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Licence Date 17 December 2025 Background The resident lives in supported accommodation for […]
Decision Case ID 202412571 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident moved to the property in […]
Decision Case ID 202508037 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date 17 December 2025 Background The resident’s daughter complained to the landlord about “damage and deterioration” […]
Decision Case ID 202217412 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a flat with her […]
Decision Case ID 202427871 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leasehold Date 15 December 2025 Background The resident’s husband raised the complaint as her representative, for […]
Decision Case ID 202512741 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Secure Tenancy Date 16 December 2025 Background The property is a flat on the 1st floor of […]
Decision Case ID 202336797 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 December 2025 Background The resident lives on the third floor […]
Decision Case ID 202432454 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Introductory Tenancy Date 16 December 2025 Background The resident moved into his property […]
The landlord had not acknowledged and responded to the resident’s property damage complaint in time and delivered a stage 2 response late. While it acknowledged the delay and offered compensation, this did not fully recognise its failings.
Decision Case ID 202510197 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 16 December 2025 Background The resident lives in a flat. She is elderly […]
Decision Case ID 202417994 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident has advised the Ombudsman that she has […]
Decision Case ID 202423708 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives in a flat. The resident made […]
Decision Case ID 202507822 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident’s boiler was turned off by a contractor as […]
Decision Case ID 202420680 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 December 2025 Background The resident lives in a first floor, […]
The landlord delayed providing a complaint response to the resident. It acknowledged poor communication and investigation of the complaint but had not offered compensation to recognise the distress and inconvenience caused to the resident.
Decision Case ID 202344966 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 12 December 2025 Background The resident has lived in a ground floor flat in the […]
Decision Case ID 202411603 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 11 December 2025 Background The resident complained about damp, mould, and the need […]
Decision Case ID 202423673 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 11 December 2025 Background The resident lives in a one-bedroom flat with […]
Decision Case ID 202448010 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 11 December 2025 Background The resident raised a complaint with the landlord about […]
Decision Case ID 202504543 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 11 December 2025 Background On 3 November 2023 the resident reported a leak from the […]
Decision Case ID 202410631 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 10 December 2025 Background On 21 July 2025 we issued our determination […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |