Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202518527 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 January 2026 Background The resident lives with his wife in a 1-bedroom semi-detached bungalow. Both […]
Decision Case ID 202323038 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 December 2025 Background The resident lives in a maisonette. She said she had experienced […]
Decision Case ID 202450796 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 14 January 2025 Background The resident lives with her 4 children. She complained that the landlord […]
Decision Case ID 202336573 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 January 2026 Background The resident lives in a […]
Decision Case ID 202452934 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 January 2026 Background The resident lives in the property which is a 1 bedroom […]
Decision Case ID 202501648 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Leaseholder Date 9 January 2026 Background The resident lives in a ground-floor flat. In October 2024, she […]
Decision Case ID 202434129 Decision type Investigation Landlord Chesterfield Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 8 January 2026 Background The resident lives in a 2-bedroom flat. […]
Decision Case ID 202407720 Decision type Investigation Landlord Town and Country Housing Landlord type Housing Association Occupancy Secure Tenancy Date 8 January 2026 Background The resident is a tenant of the landlord and lives in […]
Decision Case ID 202421190 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 December 2025 Background The resident lives in a house with a garden, where […]
Decision Case ID 202438428 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Secure Tenancy Date 24 December 2025 Background The resident, who has health conditions, lives in a flat which it […]
Decision Case ID 202423674 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 December 2025 Background The resident lives in a house. She […]
Decision Case ID 202423464 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 23 December 2025 Background The resident lives in a flat. He […]
Decision Case ID 202427151 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 December 2025 Background The resident lives in a 2-bedroom maisonette with her 3 […]
Decision Case ID 202501658 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Secure Tenancy Date 23 December 2025 Background The resident lives in a 3-bedroom house. For several years she has […]
Decision Case ID 202434945 Decision type Investigation Landlord Golding Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 22 December 2025 Background The resident lives in a first-floor property. They complained about the landlord’s […]
Decision Case ID 202336274 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The resident lives in a property owned by the landlord […]
Decision Case ID 202425587 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in a bungalow and has arthritis. The […]
Decision Case ID 202446983 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The resident lives in a 2-bedroom semi-detached […]
Decision Case ID 202317080 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident’s tenancy began in 1992. She lives in a […]
Decision Case ID 202401431 Decision type Investigation Landlord Leicester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The resident lives in the property with his […]
Decision Case ID 202515220 Decision type Investigation Landlord London Borough of Redbridge Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 19 December 2025 Background The resident lives with her partner in a […]
Decision Case ID 202446230 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in a 3-bedroom house with his […]
Decision Case ID 202509263 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in a 2-bedroom flat since 1999. The […]
Decision Case ID 202415395 Decision type Investigation Landlord North West Leicestershire District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The resident lives in a […]
Decision Case ID 202515575 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident lives in a 2-bedroom house […]
Decision Case ID 202521847 Decision type Investigation Landlord Bromford Flagship Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident has an assured tenancy with the landlord. She lives […]
Decision Case ID 202328285 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident lives in a 3-bedroom house […]
Decision Case ID 202437141 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a fourth floor flat with her 3 children. The […]
Decision Case ID 202503824 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident lives with her 3 […]
Decision Case ID 202344594 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in flat in a block. The landlord is […]
Decision Case ID 202346578 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 18 December 2025 Background The resident lives in a 3-bedroom semi-detached house with her son. She […]
Decision Case ID 202418814 Decision type Investigation Landlord Wigan Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident lives in a house with her […]
Decision Case ID 202329768 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a property in an Older Person’s Living Scheme. […]
Decision Case ID 202338846 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a flat with his young family […]
Decision Case ID 202515257 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Licence Date 17 December 2025 Background The resident lives in supported accommodation for […]
Decision Case ID 202511296 Decision type Investigation Landlord Leicester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident lives in a semidetached house […]
Decision Case ID 202217412 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a flat with her […]
Decision Case ID 202418127 Decision type Investigation Landlord North Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident lives in a house with […]
Decision Case ID 202417044 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives with his partner and children in a flat […]
Decision Case ID 202515635 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a 2-bedroom flat within a block. The resident […]
Decision Case ID 202512495 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a 2-bedroom flat within a purpose-built block. At the […]
Decision Case ID 202508933 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 17 December 2025 Background The resident lives in a 3-bedroom, mid-terraced house with her […]
Decision Case ID 202433297 Decision type Investigation Landlord bpha Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a house. During the complaint process she told the […]
Decision Case ID 202505645 Decision type Investigation Landlord Clarion Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a ground floor flat with her daughter. The […]
Decision Case ID 202505788 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a 3-bedroom house with her 3 adult […]
Decision Case ID 202336483 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a 2-bedroom fifth floor flat with his […]
Decision Case ID 202336797 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 December 2025 Background The resident lives on the third floor […]
Decision Case ID 202510197 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 16 December 2025 Background The resident lives in a flat. She is elderly […]
Decision Case ID 202436232 Decision type Investigation Landlord Thrive Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 16 December 2025 Background The resident lives with her son, who has Tourette syndrome. […]
Decision Case ID 202500018 Decision type Investigation Landlord Woking Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 December 2025 Background The resident lives in a 2-bedroom maisonette next […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |