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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "borough" × Outcome: Maladministration ×

Showing 994 of 16,595 decisions matching "borough"

Decisions

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23 Sep 2025 Maladministration London Borough of Hammersmith and Fulham (202449861) Case 202449861 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould and associated repairs. Complaint handling. 22 Sep 2025 Maladministration Bury Metropolitan Borough Council (202338362) Case 202338362 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: The resident’s reports of issues with her neighbour. The resident’s queries about … 22 Sep 2025 Maladministration London Borough of Hackney (202449791) Case 202449791 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the bathroom skylight. Associated complaint. 22 Sep 2025 Maladministration Luton Borough Council (202342309) Case 202342309 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), including noise nuisance. We have … 19 Sep 2025 Maladministration London Borough of Camden Council (202412754) Case 202412754 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by the ingress of the … 19 Sep 2025 Maladministration London Borough of Ealing (202431561) Case 202431561 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for compensation following a roof leak. 19 Sep 2025 Maladministration London Borough of Hillingdon (202452711) Case 202452711 · Managing Relations The complaint is about the landlord’s handling of: The resident’s damp and mould reports and associated repairs. The resident’s complaint. 19 Sep 2025 Maladministration Royal Borough Of Greenwich (202414386) Case 202414386 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) The Ombudsman has also considered … 18 Sep 2025 Maladministration London Borough of Hammersmith and Fulham (202405556) Case 202405556 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of a leak effecting the leaseholder’s property. 17 Sep 2025 Maladministration Rochdale Boroughwide Housing Limited (202339589) Case 202339589 · Responsive repairs/activity REPORT COMPLAINT 202339589 Rochdale Boroughwide Housing Limited 17 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 15 Sep 2025 Maladministration London Borough of Hackney (202444098) Case 202444098 · Managing Relations The complaint is about the landlord handling of the resident’s reports of: inadequate heating and smoke in her property. low … 12 Sep 2025 Maladministration London Borough of Camden Council (202446702) Case 202446702 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of a roof leak. The resident’s complaint. 12 Sep 2025 Maladministration London Borough of Hounslow (202339645) Case 202339645 · Local Authority / ALMO or TMO The complaint is about the landlord's response to the resident’s: concerns that the property is too cold and draughty. reports … 11 Sep 2025 Maladministration London Borough of Newham (202218560) Case 202218560 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: A banging noise from the roof. Birds nesting … 11 Sep 2025 Maladministration Sandwell Metropolitan Borough Council (202417205) Case 202417205 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould in a bedroom. 10 Sep 2025 Maladministration London Borough of Hammersmith and Fulham (202335312) Case 202335312 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s report of a leak into the bathroom. Complaint handling. 10 Sep 2025 Maladministration London Borough of Lambeth (202338811) Case 202338811 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Report of a faulty light fitting. Formal complaint. 9 Sep 2025 Maladministration Luton Borough Council (202331379) Case 202331379 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for maintenance of trees at the property and associated … 5 Sep 2025 Maladministration Haringey London Borough Council (202319401) Case 202319401 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the repairs to the resident’s kitchen following a flood. the repairs to … 5 Sep 2025 Maladministration London Borough of Camden Council (202501426) Case 202501426 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a leak from her sink. We have also … 5 Sep 2025 Maladministration London Borough of Lambeth (202422218) Case 202422218 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of an uneven garden surface. This report has also … 5 Sep 2025 Maladministration London Borough of Lambeth (202430174) Case 202430174 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: Damp and mould, and the associated repairs. The associated complaint. 29 Aug 2025 Maladministration Great Yarmouth Borough Council (202428969) Case 202428969 · Local Authority / ALMO or TMO The complaint is about how the landlord handled the resident’s concerns about: The previous communal heating system The current Air … 29 Aug 2025 Maladministration London Borough of Brent (202436365) Case 202436365 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of water ingress, damp, and mould. 29 Aug 2025 Maladministration London Borough of Hackney (202342556) Case 202342556 · Responsive repairs/activity The complaint is about the landlord's handling of electrical repairs following a leak. 29 Aug 2025 Maladministration London Borough of Hackney (202449374) Case 202449374 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould and the associated repairs. 29 Aug 2025 Maladministration London Borough of Lewisham (202411470) Case 202411470 · Local Authority / ALMO or TMO The complaint is about the landlord’s maintenance of the communal areas including: Drainage issues and pipes leaking sewage. Damp, mould … 29 Aug 2025 Maladministration Royal Borough Of Greenwich (202321818) Case 202321818 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by her neighbour. Associated complaint. 28 Aug 2025 Maladministration Chesterfield Borough Council (202418945) Case 202418945 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of reports of damp and mould throughout his property. 28 Aug 2025 Maladministration London Borough of Ealing (202427554) Case 202427554 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of disrepair to the bathroom and kitchen. We have … 28 Aug 2025 Maladministration London Borough of Enfield (202338681) Case 202338681 · Managing Relations The resident’s complaint is about the landlord’s handling of a boiler replacement. We have also considered the landlord’s handling of … 28 Aug 2025 Maladministration London Borough of Hackney (202449252) Case 202449252 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of her reports of leaks, damp, and mould. 28 Aug 2025 Maladministration London Borough of Islington (202346285) Case 202346285 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak, damp, and mould. 27 Aug 2025 Maladministration London Borough of Wandsworth (202450375) Case 202450375 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The … 26 Aug 2025 Maladministration London Borough of Harrow (202417193) Case 202417193 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: 26 Aug 2025 Maladministration Rotherham Metropolitan Borough Council (202328136) Case 202328136 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of defects to the property. We have also looked … 26 Aug 2025 Maladministration Royal Borough Of Greenwich (202422734) Case 202422734 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB), and the associated repairs. We … 22 Aug 2025 Maladministration London Borough of Lewisham (202422601) Case 202422601 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould. Concerns about the condition … 22 Aug 2025 Maladministration London Borough of Tower Hamlets (202427886) Case 202427886 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: reports of roof leaks associated complaint 21 Aug 2025 Maladministration Royal Borough Of Greenwich (202431006) Case 202431006 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of damage, damp and mould following a leak. The Ombudsman has … 20 Aug 2025 Maladministration Basildon Borough Council (202412377) Case 202412377 · Local Authority / ALMO or TMO The complaint is regarding the landlord’s handling of repairs to the guttering. 20 Aug 2025 Maladministration Royal Borough Of Greenwich (202342794) Case 202342794 · Local Authority / ALMO or TMO The landlord’s response to the resident’s report of staff misconduct. 19 Aug 2025 Maladministration Rotherham Metropolitan Borough Council (202333393) Case 202333393 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of moving the resident to temporary accommodation. Handling of repairs to the resident’s … 18 Aug 2025 Maladministration London Borough of Wandsworth (202417200) Case 202417200 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s request to succeed his late mother’s tenancy. 15 Aug 2025 Maladministration Gateshead Metropolitan Borough Council (202328159) Case 202328159 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and subsequent repairs. The associated … 15 Aug 2025 Maladministration London Borough of Enfield (202416326) Case 202416326 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about signage on the estate. 15 Aug 2025 Maladministration London Borough of Enfield (202438842) Case 202438842 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling. 15 Aug 2025 Maladministration London Borough of Wandsworth (202337259) Case 202337259 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of: Reports about the heating system. The associated complaint. 14 Aug 2025 Maladministration London Borough of Lambeth (202402913) Case 202402913 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports that the dividing fence was broken and the neighbouring … 14 Aug 2025 Maladministration London Borough of Wandsworth (202442912) Case 202442912 · Financial The complaint is about the landlord’s handling of: The resident’s reports of excess condensation in the property. The resident’s reports …