Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202310728 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 February 2026 Background The resident previously lived in a property let by the landlord. […]
Decision Case ID 202426405 Decision type Investigation Landlord Karibu Community Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 February 2026 Background The property is a 3 bed house. The resident lives […]
Decision Case ID 202424907 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 February 2026 Background The resident lives in a flat in a block. The […]
Decision Case ID 202527970 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 February 2026 Background The resident lives with her son. She asked to be […]
Decision Case ID 202527805 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 16 February 2026 Background The resident lives in a third floor flat with her 2 […]
Decision Case ID 202500826 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 February 2026 Background The resident lives in a first-floor flat of a general […]
Decision Case ID 202517681 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident has physical health conditions, including a respiratory condition. The resident’s son […]
Decision Case ID 202416534 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident complained to the landlord that the heating system […]
Decision Case ID 202407303 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 13 February 2026 Background The resident moved into the property in May […]
Decision Case ID 202500289 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident lives in a 2-bedroom mid-terrace house with her husband […]
Decision Case ID 202424529 Decision type Investigation Landlord Red Kite Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident lives in a 3-bedroom property. She has […]
Decision Case ID 202516965 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident has reported a number of repairs to his home, […]
Decision Case ID 202520008 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident reported issues with the hot water in his […]
Decision Case ID 202526571 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background The resident lives with her husband in a 3-bedroom house. At the […]
Decision Case ID 202431536 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background The resident reported a leak in July 2024. […]
Decision Case ID 202442761 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background The resident moved to the property, a one-bedroom, 3rd floor flat, in […]
Decision Case ID 202507065 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background The resident is unhappy with the landlord’s handling of […]
Decision Case ID 202518443 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background The resident said the landlord had not addressed the condensation […]
Decision Case ID 202529898 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 February 2026 Background The resident lives in a flat with 2 children under 5. […]
Decision Case ID 202451865 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 February 2026 Background Around October 2024, the resident told the landlord that he […]
Decision Case ID 202418389 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 February 2026 Background The resident and her family moved to the property in […]
Decision Case ID 202340432 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 February 2026 Background The resident lives in a 3 bedroom house with her […]
Decision Case ID 202441912 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 February 2026 Background The resident complained that the landlord failed to address her […]
Decision Case ID 202404566 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 10 February 2026 Background The resident lives on the third floor of a building that […]
Decision Case ID 202414893 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 9 February 2026 Background The property is a first floor flat with a […]
Decision Case ID 202336944 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 February 2026 Background The resident lived at the property with her child. She reported […]
Decision Case ID 202521300 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 06 February 2026 Background The resident lives in a 3 bed house. She is disabled […]
Decision Case ID 202217857 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 6 February 2026 Background The resident said that he has reported various repair […]
Decision Case ID 202448284 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 5 February 2026 Background The resident lives in a house […]
Decision Case ID 202400211 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 5 February 2026 Background The resident lives in a […]
Decision Case ID 202406994 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 February 2026 Background The resident complained about the length of time taken to repair a […]
Decision Case ID 202440560 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 February 2026 Background The property is a 1-bedroom flat on the ground floor […]
Decision Case ID 202332714 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 3 February 2026 Background The resident reported recurring damp and mould coming through the chimney breast […]
Decision Case ID 202421911 Decision type Investigation Landlord Karibu Community Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 3 February 2026 Background The resident complained about an ongoing leak which has […]
The Decision Case ID 202419322 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 February 2026 Background The property is situated within a listed building, made up […]
Decision Case ID 202419349 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident reported several boiler issues to the landlord. Due […]
Decision Case ID 202406063 Decision type Investigation Landlord Eastlight Community Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident is being represented by her father in supporting […]
Decision Case ID 202348232 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident had an energy efficient hot water tank […]
Decision Case ID 202409875 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident lives in a 1-bedroom third floor flat. He reported damp […]
Decision Case ID 202441963 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident holds an assured tenancy and has lived in his […]
Decision Case ID 202431366 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident reported a leak coming from the flat above (‘Flat […]
Decision Case ID 202520033 Decision type Investigation Landlord Poplar Housing And Regeneration Community Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident has been a tenant of […]
Decision Case ID 202330231 Decision type Investigation Landlord Raven Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident lives in a 2-bedroom flat on the […]
Decision Case ID 202513252 Decision type Investigation Landlord Regenda Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The property is a flat in a sheltered housing scheme that has an […]
Decision Case ID 202519802 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident lives in the property, a 1-bedroom top floor flat, […]
Decision Case ID 202441630 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident lives in the property with his partner and their 2 […]
Decision Case ID 202519498 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident has reported noise related antisocial behaviour (ASB) from a neighbour […]
Decision Case ID 202428087 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident lives in a 3-bedroom detached cottage. The tenancy began […]
Decision Case ID 202520357 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident reported that intermittent water ingress in multiple rooms of the […]
Decision Case ID 202405242 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident moved to the property by way of a mutual exchange on […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |