Optivo (now Southern Housing) (202213306)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in her property; the resident’s associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Southern Housing Group Limited (202218376)
This complaint is about the landlord’s: Response to the resident’s reports of: mould boiler issues Complaint handling; Record keeping.
Southern Housing Group Limited (202116184)
The complaint is about the landlord’s handling of: the resident’s transfer request; and the associated complaint.
Southern Housing Group Limited (202116632)
The complaint is about the landlord’s response to the resident’s reports of an upsurge of waste into his property from the communal drains. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Southern Housing Group Limited (202017061)
The complaint is about the landlord’s handling of repairs to a communal heating system. This Service has also considered the associated complaint handling.
Southern Housing Group Limited (202118678)
The complaint is about the landlord’s handling of the resident’s: reports of a lack of hot water supply and bathroom repairs; reports of damp and mould; associated complaint.
Southern Housing Group Limited (202207489)
The complaint is about the landlord’s handling of repairs at the property. The Ombudsman will also consider the landlord’s: Record keeping. Complaint handling.
Southern Housing Group Limited (202114779)
This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB).
Southern Housing Group Limited (202200360)
The complaint is about: The landlord's response to the resident's reports of antisocial behaviour (ASB) by a neighbour, and her request to be granted a priority move. The landlord's handling of the associated complaint.
Southern Housing Group Limited (202120753)
The complaint is about the landlord’s handling of repairs to the bathroom following a leak from the ceiling.
Southern Housing Group Limited (202206524)
The complaint is about the landlord’s response to the resident’s reports of hot water loss. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing Group Limited (202013755)
The complaint is about: Delays to the sale of a shared ownership property and; The landlord’s complaint handling The Ombudsman has also considered the landlord’s record keeping.
Southern Housing Group Limited (202204459)
The complaint is about the landlord’s handling of: The resident’s improvement request. The associated complaint.
Southern Housing Group Limited (202211508)
The complaint concerns the landlord’s handling of: The resident’s concerns about parking arrangements at her property and issues with her parking permit. The associated complaint.
Optivo (now Southern Housing) (201810151)
The resident’s complaint is about the landlord's handling of her reports of Anti Social Behaviour (“ASB”) by a neighbour.
Southern Housing Group Limited (202016267)
The complaint is about the landlord’s handing of: Repairs to the resident’s windows. The associated complaint.
Southern Housing Group Limited (202115880)
This complaint is about the landlord’s: Response to the resident’s reports of leaks, damp and mould; Handling of the residents’ vulnerabilities, health and welfare concerns; Response to the resident’s request for a management move; Complaint handling.
Southern Housing Group Limited (202206100)
The complaint is about: The landlord’s handling of the resident’s reports of no heating and hot water in the property. The landlord’s handling of the associated complaint.
Southern Housing Group Limited (202206951)
The complaint is about the landlord’s handling of: The resident’s reports that her dishwasher and computer had been damaged as a result of electrical testing completed at the property. The associated complaint.
Southern Housing Group Limited (202114639)
The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) noise nuisance from her neighbour; response to the resident’s reports of noise caused by the building vibrating; complaint handling.
Southern Housing Group Limited (202017178)
This complaint is about the landlord’s handling of: the resident’s reports of a leak through her living room ceiling; concerns raised by the resident about estate services.
Southern Housing Group Limited (202008950)
This complaint is about the landlord’s handling of repairs to: The resident’s immersion heater. The mixer taps to the resident’s bath.
Southern Housing Group Limited (202015874)
The complaint is about the landlord's response to the resident's reports of ASB, in particular with regards to the use of cannabis by other residents on the block.
Southern Housing Group Limited (202009095)
The complaint is about the landlord’s response to investigate and resolve the resident’s reports of: Dog fouling by tenant A. Threats to kill by tenant B. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing Group Limited (202106187)
The complaint is about the landlord’s response to repairs in the resident’s property, in particular who is responsible for progressing an insurance claim.
Southern Housing Group Limited (202010169)
The complaint is about the landlord’s response to the resident’s reports of heating and hot water issues at the property.
Southern Housing Group Limited (202010510)
The complaint refers to the landlord’s handling of: repair works to improve the security of the property following a break-in. the resident's reports of damp and mould at the property. communication with the resident and record keeping. the associated complaint and offer of compensation.
Southern Housing Group Limited (201912882)
REPORT COMPLAINT 201912882 Southern Housing Group 23 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Southern Housing Group Limited (202000055)
The complaint is about the landlord’s handling of the resident’s: reports of water ingress into his property and the consequential repairs which were required; associated complaint and claim for compensation.
Southern Housing Group Limited (202004084)
The complaint is about the landlord’s response to the resident’s concerns about the standard of cleaning in the communal area.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)