Gateshead Metropolitan Borough Council (202303720)
The complaint is about the landlord’s response to the resident’s request for repairs to a fence. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Lewisham Council (202344524)
The complaint is about the landlord’s handling of reports of flooding in a basement. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202305890)
The landlord’s response to the resident’s concerns about the condition of the bedroom wall. This Service has also considered the landlord’s handling of the complaint.
London Borough of Hillingdon (202402457)
The complaint is about the landlord’s handling of: Outstanding repairs. Damp and mould.
London Borough of Hounslow (202218743)
The complaint is about the landlord’s: Response to the resident’s concerns about the installation of a new heating system. Complaints handling.
Oadby and Wigston Borough Council (202345185)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) including noise nuisance. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202315457)
The complaint is about the landlord’s handling of the resident’s requests for adaptations to the property. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Stevenage Borough Council (202307782)
The complaint is about the landlord’s handling of the resident’s report that her neighbour had moved a boundary fence. The Ombudsman has also investigated the landlord’s complaint handling.
The Guinness Partnership Limited (202301313)
The complaint is about the landlord’s handling of the resident’s concerns of a draught coming through his windows. The Ombudsman has also considered the landlord’s complaint handling.
Westward Housing Group Limited (202305098)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) and her request for a management move. Complaint handling.
Believe Housing Limited (202334553)
The resident’s complaint is about the landlord’s handling of: Requests for repairs to the resident’s kitchen. Concerns about the insulation at the property. The Ombudsman has also considered the landlord’s complaint handling.
Curo Places Limited (202327315)
The resident’s complaint is about the landlord’s handling of reports of a leaking roof. The Ombudsman has also considered the associated complaint handling.
Metropolitan Thames Valley Housing (MTV) (202315924)
The complaint is about the landlord’s handling of the resident’s concerns about staff conduct. The Ombudsman has also considered the landlord’s complaint handling.
North Tyneside Council (202402980)
The complaint is about the landlord’s response to the resident’s concerns about a positive air unit (PAU). The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202420263)
The complaint is about the landlord’s handling of the resident’s: Reports that the heating was not functioning correctly. Associated formal complaint.
Cheshire West and Chester Council (202407050)
The complaint is about the landlord’s handling of repairs for damp and mould. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202303689)
The complaint is about the landlord's handling of the resident's: Reports of damp and mould and the follow-on remedial works, including her request for the reimbursement of costs incurred. Reports of repairs, including the rear entrance door and garden gate. Associated formal complaint.
Stonewater Limited (202309212)
The complaint is about the landlord’s: Response to the resident’s reports of noise nuisance and antisocial behaviour (ASB) from a neighbouring property. Complaint handling.
Thirteen Housing Group Limited (202300616)
The complaint is about the landlord’s handling of cracks in the walls, including the associated repairs. The Service has considered the landlord’s handling of the resident’s complaint.
Birmingham City Council (202405899)
The complaint is about the landlord’s handling of: A leak from the flat above and the associated damp and mould. The associated complaint.
Hexagon Housing Association Limited (202311582)
The complaint is about the landlord’s handling of the resident’s:
Leeds City Council (202408668)
The complaint is about the landlord’s handling of the repairs to the property.
Sovereign Network Homes (Former Network Homes) (202403595)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
Connect Housing Association Limited (202230251)
The complaint is about the landlord’s handling of the resident’s: concerns about its communication regarding: a fly infestation; road, curb, and pothole safety issues; property defects; grit bins; maintenance charges. reports of garden issues; associated complaints. The Ombudsman has also considered the landlord’s record keeping.
Gentoo Group Limited (202313045)
The complaint is about the landlord’s handling of damp and mould at the resident’s property.
London Borough of Hackney (202333551)
The complaint is about the landlord’s response to the resident’s reports of smoking in communal areas.
London & Quadrant Housing Trust (L&Q) (202413449)
The complaint is about the landlord’s handling of repairs to a window.
Richmond Housing Partnership Limited (202345642)
The resident’s complaint is about the landlord’s response to his reports of: The faulty communal door intercom system. Damp and mould in the main bedroom. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Shepherds Bush Housing Association Limited (202335357)
The complaint is about the landlord’s handling of: The resident’s reports of disrepair to the windows. The associated complaint.
Wandsworth Council (202317965)
REPORT COMPLAINT 202317965 Wandsworth Council 7 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Citizen Housing (202227616)
This complaint is about the landlord’s response to the resident’s reports of cockroaches. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202320733)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Network Homes (Former Network Homes) (202330161)
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
Great Places Housing Association (202224598)
The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
Haringey London Borough Council (202346537)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak and subsequent damp and mould. Associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)