London & Quadrant Housing Trust (L&Q) (202003616)
The complaint is about the handling of repairs to the resident’s windows.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Manchester City Council (202315682)
The complaint is about the landlord’s handling of: The resident's concerns about the communication of its fire safety policy particularly the clear communal areas section. The resident’s concerns about the removal, and return of personal items stored in communal areas of the building.
Newark and Sherwood District Council (202404742)
The complaint is about the landlord’s handling and response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Wandle Housing Association Limited (202304463)
The complaint is about the landlord’s handling of the resident’s reported repair to his hallway skirting board. The Ombudsman has also assessed the landlord’s complaint handling.
London Borough of Newham (202307695)
The complaint is about the landlord's handling of the resident’s report of damp and mould caused by leaking gutters. This Service has also investigated the landlord's complaint handling.
Richmond Housing Partnership Limited (202317372)
The complaint is about the landlord’s handling of the resident’s reports about: Graffiti outside a neighbouring property. Faulty external lighting in the building. This service has also considered the landlord’s complaint handling.
Stevenage Borough Council (202342284)
The complaint is about the resident’s reports of damp, mould and water ingress. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
Thrive Homes Limited (202414519)
The complaint is about the landlord’s handling of: The resident’s concerns about welfare adaptations at the property. The associated complaint.
Westminster City Council (202233439)
The complaint is about the landlord’s response to the resident’s reports about noise issues from a neighbouring property. The Ombudsman has also taken the decision to investigate the landlord’s complaint handling.
A2Dominion Housing Group Limited (202404479)
The complaint is about the landlord’s handling of window repairs.
Hightown Housing Association Limited (202348167)
The complaint is about the landlord’s response to the resident’s concerns about fire safety and cladding at the building.
Leeds City Council (202340244)
The complaint is about: The landlord’s response to the resident’s reports of a chemical smell entering her property. The landlord’s handling of the associated complaint.
One Vision Housing Limited (202306170)
The complaint is about the landlord’s response to the resident’s concerns regarding the general condition and safety of the back garden. This Service has also considered the landlord’s handling of the complaint.
Sanctuary Housing Association (202318899)
The complaint is about the landlord’s handling of: The resident’s reports of disrepair to the windows and kitchen worktop. The associated complaint.
Sovereign Network Group (202327333)
The complaint is about the landlord’s handling of the resident’s report of a leak and subsequent request for reimbursement of costs.
A2Dominion Housing Group Limited (202410443)
The complaint is about the landlord’s: handling of concerns about a balcony. complaint handling.
City of Westminster Council (202404101)
This complaint is about the landlord’s handling of reports of water ingress at the property.
First Choice Homes Oldham Limited (202222875)
The complaint is about the landlord’s response to the resident’s concerns about The plaster and painting of the storage room. The flooring Replacement of the window hinge. His email address being blocked. This Service has also considered the landlord’s handling of the complaint.
One Vision Housing Limited (202328392)
This complaint is about the landlord’s handling of the resident’s request for her windows to be renewed.
Orbit Group Limited (202310227)
The complaint is about the landlord’s response to the resident’s: Request for repairs. Complaint.
Sheffield City Council (202403208)
The complaint is about the landlord’s handling of damp and mould, and concerns about the structural safety of the property. This Service has also investigated the landlord’s complaint handling.
Haringey London Borough Council (202228446)
The complaint is about the landlord’s handling of the resident’s concerns regarding: The implementation of the current mowing and maintenance schedule. The maintenance of the communal green areas. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202339705)
The complaint is about the landlords handling of: The resident’s reports of no hot water in the property. The associated complaint.
London Borough of Lewisham (202412719)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property and subsequent damage to personal belongings.
Places for People Group Limited (202222037)
The complaint is about the landlord’s handling of heating and hot water repairs. The Ombudsman has also investigated the landlord’s complaint handling.
Southwark Council (202311558)
The complaint is about the landlord’s response to the resident’s request: For noise monitoring equipment to be installed. To be referred to a professional witness service. The Ombudsman has also considered the landlord’s complaint handling.
Wandle Housing Association Limited (202324441)
The complaint is about the landlord’s response to the resident’s: Request to be compensated for the impact of a leaking hot water tap. Associated complaint.
Bournemouth, Christchurch and Poole Council (202319629)
The complaint is about the landlord’s response to the resident’s reports of poor maintenance of the: Scaffolding and surrounding areas. Communal areas and related cleaning.
Camden Council (202313316)
The complaint is about the landlord’s handling of damp and mould at the resident’s property and her damaged belongings.
Paragon Asra Housing Limited (202224968)
The complaint is about the landlord’s handling of the resident’s concerns about the communal cleaning at the property. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202410354)
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
Sovereign Network Homes (202318203)
The complaint is about the landlord’s response to the resident’s: Reports of damp, mould and associated outstanding repairs. Complaint.
Stroud District Council (202341939)
The complaint is about the landlord’s handling of roof repairs and associated leaks.
Vico Homes Limited (202327370)
The complaint is about the landlord’s handling of: Reports of damp and mould in the property. The complaint, including the level of compensation offered.
Vivid Housing Limited (202406134)
The complaint is about the landlord's handling of the resident’s reports of damp and mould. The Ombudsman will also investigate the landlord’s handling of the resident’s associated complaint.
Camden Council (202308569)
The complaint is about the landlord’s handling of repairs to the toilet. The landlord’s complaint handling has also been investigated.
City of Wolverhampton Council (202210090)
The complaint is about the landlord’s handling of repairs to the resident’s property including the front door, the back door, electrical sockets, kitchen cupboards, structural works undertaken by a previous tenant, no air vents, rotten floorboards, rotten felt roofs on outhouses and a bay window, damaged plasterwork, and uneven paving …
London Borough of Hackney (202338451)
The complaint is about the landlord’s response to the resident’s reports of leaks, damp and mould, and the associated repairs. The Ombudsman has also considered: The landlord’s complaint handling. The landlord’s record keeping.
Orbit Housing Association Limited (202315965)
The complaint is about the landlord’s handling of the resident’s request for her kitchen floor tiles to be replaced following a leak. The Ombudsman has also investigated the landlord’s handling of the complaint and level of compensation offered.
Peabody Trust (202108664)
The complaint is about the landlord’s handling of: The level of compensation offered to the resident. The permanent move which was approved in June 2023. The Ombudsman has also investigated the landlord’s record keeping.
Chelmer Housing Partnership Limited (202329601)
The complaint is about how the landlord handled the resident’s requests for it to remove waste from her garden. We have also considered the landlord’s record keeping.
Clarion Housing Association Limited (202303921)
The complaint is about the landlord’s handling of the resident’s: Reports of repeated loss of heating and hot water in his property. Complaint.
London Borough of Hackney (202407740)
This complaint is about how the landlord handled the resident’s reports of: Leaks, including subsequent damp and mould. A pest infestation. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London Borough of Lewisham (202314146)
The complaint is about the landlord’s handling of the resident’s report of a leak and collapsed ceiling. The landlord’s handling of the complaint will also be considered.
Reading Borough Council (202009966)
The complaint is about the landlord’s: handling of reports of a rat infestation and associated repairs. complaint handling.
Torus62 Limited (202413004)
The complaint is about the landlord’s handling of: The resident’s reports of drainage issues in the garden. The resident’s reports of damp and mould in the property. The resident’s complaint.
Wandle Housing Association Limited (202321331)
The complaint is about the landlord’s response to the resident’s: Reports of leaks and outstanding communal repairs. Complaint. This report has also considered the landlord’s record keeping.
Abri Group Limited (202225982)
The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
Anchor Hanover Group (202304064)
The complaint is about the landlord’s handling of the resident’s concerns about service charges relating to the local manager service. The Ombudsman has also assessed the landlord’s complaint handling.
Camden Council (202415803)
This complaint is about the landlord’s handling of the resident’s reports of problems with a shared drain and gullies.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)