Sovereign Network Homes (202328601)
The complaint is about the landlord’s handling of: The resident’s reports of a leak from the balcony above. The resident’s complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Stonewater Limited (202403118)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and her request for compensation.
Tandridge District Council (202310711)
The complaint is about the landlord’s handling of the resident’s request for permission to remove a bathroom cupboard in his property. The Ombudsman has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202347387)
The complaint is about the landlord’s: Response to the resident’s reports that repairs were needed to his roof and that there was damp and mould throughout his property. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
The Guinness Partnership Limited (202402432)
The complaint is about the landlord’s handling of the resident’s reports of: Pests in the loft. Damp and mould. The condition of the kitchen. The condition of the windows and external doors.
The Guinness Partnership Limited (202410678)
The complaint is about the landlord’s handling of: Damp and mould in the resident’s property. The temporary alternative accommodation.
The Riverside Group Limited (202322978)
The complaint is about the landlord’s handling of: Reports about sinking floors in the resident’s property. Reports about sinking paving slabs to the rear of the resident’s property. The associated complaint.
Tower Hamlets Community Housing (202309641)
The complaint is about the landlord’s handling of: Alleged anti-social behaviour (ASB). The associated complaint.
Town and Country Housing (202333895)
The complaint is about the landlord’s handling of the resident’s reports of: Water ingress, the associated damp, and damp repairs. Window repairs. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Westward Housing Group Limited (202348084)
The complaint is about the landlord’s response to the resident’s concerns about damp, mould, and cavity wall insulation.
Aster Group Limited (202421702)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) by a neighbour. Repairs to the main entrance door and reports of intruders.
Broxtowe Borough Council (202408760)
The complaint is about the landlord’s response to the resident’s reports of: Defective storage heaters. Damp and mould.
Camden Council (202417239)
The complaint is about the landlord’s: Handling of repairs to the resident’s property. Handling of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Gateshead Metropolitan Borough Council (202222194)
The resident’s complaint is about the landlord’s handling of: Roof repairs. Damp and mould. Electrical repairs.
Havering Council (202220864)
The complaint is about the landlord’s handling of the resident’s mutual exchange. The Ombudsman has also considered the landlord’s complaint handling.
Lambeth Council (202346141)
The complaint is about the landlord’s handling of: Roof repair. Complaint handling.
London Borough of Lambeth (202308316)
The complaint is about the landlord’s handling of, and response to, the resident’s reports of anti-social behaviour (ASB), and her request for soundproofing.
London Borough of Lambeth (202400048)
The complaint is about: The landlord's handling of the resident’s reports of damp and mould. The landlord's handling of the resident’s complaint.
London & Quadrant Housing Trust (202314064)
The complaint is about the landlord’s handling of the resident’s: Report of water ingress and the subsequent repairs. Formal complaint.
London & Quadrant Housing Trust (202403494)
The complaint is about the landlord’s handling of: the resident’s reports of leaks and subsequent damp and mould. the associated complaint.
Metropolitan Thames Valley Housing (MTV) (202315214)
The complaint is about the landlord’s handling of the resident’s report of a water leak from balcony joints.
Norwich City Council (202315609)
The complaint is about the landlord’s handling of: Damp and mould reports. The resident’s complaint.
Origin Housing Limited (202321037)
The complaint is about the landlord’s handling of repairs to the windows, front door, and damp and mould in the resident’s property.
Peabody Trust (202317769)
The complaint is about the landlord’s response to the resident’s concerns about the condition of the windows in the property. We have also considered the landlord’s handling of the associated complaint.
Richmond Housing Partnership Limited (202311681)
The complaint is about the landlord’s response to the resident about the property condition when let and multiple outstanding repairs. The Ombudsman has also considered the landlord’s complaint handling.
Richmond Housing Partnership Limited (202405659)
The complaint is about the landlord’s response to the resident’s report of mould in the property. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
Royal Borough Of Greenwich (202314199)
The resident’s complaint is about the landlord’s handling of repairs following water ingress at the property. This Service has also considered the landlord’s complaint handling.
Southern Housing (202225108)
The complaint is about the landlord’s handling of the resident’s reports of a leak. The Ombudsman has also investigated the landlord’s complaint handling.
Southwark Council (202304415)
The complaint is about the landlord’s response to the resident’s: Reports of a leak from the toilet. Concerns about staff conduct.
Sovereign Network Group (202407321)
The complaint is about the landlord’s handling of reports of damp and mould and various works to the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Stonewater Limited (202305000)
The complaint is about the landlord’s handling of reports of antisocial behaviour to include reports of: The presence of rats, and large male foxes. His neighbour’s car parking and car fumes. Noise from fence panels and tarpaulins in the neighbour’s garden. The neighbour’s feeding of birds. The associated complaint.
Stonewater Limited (202322828)
The complaint is about the landlord’s handling of the resident’s reports of a leak from the neighbouring property causing damage including damp and mould. We have also considered the landlord’s handling of the associated complaints.
Town and Country Housing (202337583)
The complaint is about the landlord’s response to damp and mould in the property. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.
Wandle Housing Association Limited (202217253)
The complaint is about the landlord’s: Response to the resident’s report that she could not close her balcony door. Response to the resident’s report that the kitchen window had no safety catch and her son's bedroom window did not lock. Handling of the complaint. This report also considers the landlord’s …
Wandle Housing Association Limited (202321753)
The resident has complained about: The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.
A2Dominion Housing Group Limited (202413921)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and associated repairs.
Brighton and Hove City Council (202307465)
The complaint is about the landlord’s handling of the resident’s: Reports of multiple leaks resulting in damage to the property. Associated complaint.
Chelmer Housing Partnership Limited (202307215)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) including dumping of rubbish by a neighbour. Complaint handling.
Haringey London Borough Council (202233543)
The complaint is about the landlords handling of: The resident’s reports that its records incorrectly showed that her property had 3 bedrooms. A door replacement. The Ombudsman has also investigated the landlord’s complaint handling.
Hyde Housing Association Limited (202417483)
The complaint is about the landlord’s handling of: Repairs to the communal lift. The resident’s report of repairs within her property.
London Borough of Newham (202301675)
The landlord’s response to the resident’s complaint about staff and contractor conduct during refurbishment works to the property, and a gas safety incident.
Mid Suffolk District Council (202338776)
REPORT COMPLAINT 202338776 Mid Suffolk District Council 29 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Notting Hill Genesis (202332671)
The complaint is about the landlord’s decision to issue the resident with a Notice of Seeking Possession (NoSP) and its administration of her rent account.
Royal Borough Of Greenwich (202338787)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint.
Southern Housing (202311483)
The complaint is about: The time taken for the landlord to replace the resident’s front door. The landlord’s complaint handling.
Southern Housing (202312602)
The complaint is about the resident’s reports of: Water overflowing from the building’s roof. Poor quality repairs completed in communal areas. Damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Home Group Limited (202319542)
The resident has complained about: The landlord’s response to the sewage leak from her bathroom. The landlord’s response to her concerns about the cleaning that was undertaken following the leak. The level of compensation offered by the landlord. The Ombudsman has also considered the landlord’s complaint handling.
Lewes District Council (202329611)
The complaint is about the landlord’s handling of: A leak and damp and mould at the resident’s property. The associated complaint.
London Borough of Croydon (202303078)
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). signup to a property. management transfer request. concerns about staff conduct. The Ombudsman has also assessed the landlord’s complaint handling.
London Borough of Lewisham (202322044)
The complaint is about the landlord’s: Response to reports of damp and mould. Complaints handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)