Camden Council (202320145)
The complaint is about: The landlord’s handling of major works to the communal area. The landlord’s record keeping.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London Borough of Hackney (202404395)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the balcony door and windows.
Metropolitan Thames Valley Housing (MTV) (202318553)
The complaint is about the landlord’s handling of the resident’s: Request for information regarding his service charge. Associated complaint.
Together Housing Association Limited (202317344)
The complaint is about the landlord’s handling of the resident’s: Request for permission to install a gate to restrict access. Formal complaint.
Accent Housing Limited (202313384)
The complaint is about the landlord’s handling of: Damp and mould in the kitchen. Kitchen leaks and associated repairs.
Curo Places Limited (202309540)
The compliant is about the landlord’s handling of the residents reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Freebridge Community Housing Limited (202320126)
The complaint is about the landlord’s response to the resident’s concerns about the condition of the property, in particular: The condition of the kitchen. The condition of the bathroom. Concerns about damp and mould.
Metropolitan Thames Valley Housing (MTV) (202229153)
The complaint is about the landlord’s response to the resident’s reports of blockages in the plumbing at the property. The Ombudsman has also considered the landlord’s complaint handling.
Retirement Lease Housing Association (202307689)
The complaint is about: The landlord's response to the resident’s queries regarding its service charge budget. The landlord's handling of the resident’s complaint
Southampton City Council (202306049)
The complaint is about the landlord’s: Response to the resident’s reports of defects to the property causing damp and mould. Complaints handling.
Clarion Housing Association Limited (202231267)
The complaint is about the landlord’s response to the resident’s: Reports about her neighbour’s building works and associated damage to her property. Reports about water leaks affecting her property and the neighbouring property. Requests for it to investigate rising damp. Formal complaints.
The Guinness Partnership Limited (202335489)
The complaint is about the landlord’s response to requests to be decanted while asbestos work was carried out. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202314377)
The complaint is about the landlord’s handling of reports of poor staff conduct at the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.
Tower Hamlets Homes (202306957)
The complaint is about the landlord’s handling of: The resident reports of noise disturbances from a neighbour. The resident’s reports of leaks in the property. The associated complaint.
Camden Council (202315806)
The complaint is about the landlord’s handling of the resident’s: concerns about damp and mould works completed before moving into the property. reports of leaks, damp, and mould. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Redbridge (202230847)
The complaint is about: The landlords handling of the residents reports of repairs including a leaking roof, concerns for the structural safety of the roof, drainage issues and ground flooding. The landlord’s complaint handling. We have also investigated the landlord’s record keeping.
Sanctuary Housing Association (202314679)
The complaint is about the landlord’s handling of a leak into the resident’s property which resulted in damp and mould.
Wandle Housing Association Limited (202412505)
The complaint is about the landlord’s decision to repair rather than replace the resident’s kitchen. This investigation will also consider the landlord’s complaint handling.
Home Group Limited (202211705)
The complaint is about the landlord’s handling of the resident’s requests for repair to a communal door on his floor. The Ombudsman has also investigated the landlord’s complaint handling.
Abri Group Limited (202314966)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the complaint has also been considered.
Accent Housing Limited (202347889)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Barnsbury Housing Association (202439886)
The complaint is about: The landlord’s response to the resident’s concerns about its pest control contractor taking pictures in the property without permission. The landlord’s handling of its contractor reports concerning the cleanliness of the property, and the resident’s concerns about staff conduct.
Birmingham City Council (202408574)
The complaint is about the landlord’s handling of the resident’s reports of: a leak. mould in her home. The Ombudsman has also assessed the landlord’s complaint handling.
Brentwood Borough Council (202315073)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance.
Bristol City Council (202307720)
The complaint is about the landlord’s response to the resident’s request for information regarding her energy usage and billing. The Ombudsman has also considered the landlord’s complaint handling.
Camden Council (202339236)
REPORT COMPLAINT 202339236 Camden Council 31 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Camden Council (202401811)
The complaint is about the landlord’s response to the resident’s reports of roof repairs and the associated internal damage, damp, and mould in the property. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.
Christian Action (Enfield) Housing Association Limited (202313329)
REPORT COMPLAINT 202313329 Christian Action (Enfield) Housing Association Limited 31 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Clarion Housing Association Limited (202233485)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman will also investigate the landlord’s complaints handling.
Clarion Housing Association Limited (202314235)
The complaint is about the landlord’s response to the resident concerning its handling of repairs to the front door.
Clarion Housing Association Limited (202401269)
The complaint is about the landlord’s response to the resident’s reports of recurring damp and mould and associated repairs. The Ombudsman has also considered the landlord’s handling of the complaint.
East Midlands Housing Group Limited (202403923)
The complaint is about: The landlord’s handling of reports of a lack of heating and hot water. The landlord’s response to reports of damp and mould. The associated complaint handling.
Great Places Housing Association (202313033)
The complaint is about the landlord's handling of the resident’s reports about the property condition and associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
Hammersmith and Fulham Council (202407684)
The complaint is about the landlord’s handling of the resident’s reported roof and kitchen light repairs. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.
Harlow District Council (202319949)
The complaint is about the landlord’s response to the resident about the property condition and her repairs reports.
Homes Plus Limited (202304014)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Lincolnshire Housing Partnership Limited (202310248)
The complaint is about the landlord’s handling of repairs to the property bathroom and the conduct of the landlord’s contractors. The complaint is also about the landlord’s complaint’s handling and the level of compensation offered.
London Borough of Barking and Dagenham (202304320)
The complaint is about the landlord’s handling of: Roof leaks and roof replacement work. The associated complaint.
London & Quadrant Housing Trust (202347245)
The complaint is about the landlord’s handling of: Repairs to the communal door and door entry system. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202216087)
The complaint is about the landlord’s response to the resident’s: Report of a leak from the roof and into the bathroom. Complaint.
London & Quadrant Housing Trust (L&Q) (202340688)
The complaint is about the landlord’s: Response to the resident’s concerns about ventilation in the bathroom. Complaint handling.
Longhurst Group Limited (202230894)
The complaint is about the landlord’s handling of: Repairs that were included in a disrepair claim. The resident’s reports about his stop tap and toilet. The Ombudsman has also assessed the landlord’s complaint handling.
Muir Group Housing Association Limited (202214276)
The complaint is about the landlord’s handling of: Repairs and the resident’s subsequent request for compensation. The associated complaint.
Notting Hill Genesis (202413112)
The complaint is about the landlord’s handling of the resident’s: Concerns about drainage issues at the property. Reports of damp and mould, and sewage related smells coming from her neighbour’s property. Request to transfer to another property.
Peabody Trust (202304409)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202304896)
The complaint is about the landlord’s response to the resident’s reports of water ingress from the roof and resulting damp in the property. This investigation also considers the landlord’s handling of the complaint.
Richmond Housing Partnership Limited (202232933)
The resident’s complaint is regarding the landlord’s handling of a transfer request on medical grounds and its requests for further medical information.
Richmond Housing Partnership Limited (202325580)
The resident’s complaint is about the landlord’s handling of repairs to her shower.
Richmond Housing Partnership Limited (202329895)
The resident’s complaint is about the landlord’s offer of compensation following damp and mould repairs.
Royal Borough Of Greenwich (202319710)
The complaint is about the landlord’s handling of the residents reports of: Repairs to his windows and doors. Repairs to his fence. Plastering work in his living room.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)