Leicester City Council (202319673)
The complaint is about the landlord’s response to the resident’s concerns about parking.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Newcastle City Council (202317600)
The complaint is about the landlord’s response to the resident’s concerns about dust from a demolition site. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202213353)
The complaint is about the landlord’s handling of repairs to communal lighting. The Ombudsman will also consider the associated complaint handling.
Royal Borough Of Greenwich (202234801)
The complaint is about the landlord’s response to the resident’s reports of: Water leaks from flooding and a blocked drain. Water leaks from a leaking roof and rainwater pipe. Damage caused to his property and personal possessions. The resident’s complaint.
Torus62 Limited (202314751)
The complaint is about the landlord’s handling of the resident’s concerns about a tree in a neighbouring property.
Luton Borough Council (202234460)
The complaint is about the landlord’s handling of the resident’s queries about waste management charges.
Norwich City Council (202318315)
The complaint is about the landlord’s handling of repairs following a leak from the wet room.
Orbit Group Limited (202336916)
The complaint is about the landlord’s handling of the resident’s: Reports of issues with doors in the property. Associated complaint.
Platform Housing Group Limited (202320150)
The complaint is regarding the landlord’s handling of the resident’s concerns about cleaning of communal areas.
The Riverside Group Limited (202215835)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in her property and associated repairs. the associated complaint.
ForHousing Limited (202217774)
The complaint is about the landlord’s handling of: Repairs within the resident’s bathroom, including damp and mould. The resident’s complaint.
Warwickshire Rural Housing Association Limited (202314335)
The complaint is about the landlord’s handling of repairs to a faulty boiler.
Hyde Housing Association Limited (202308949)
The complaint is about the landlord’s handling of the resident’s: Concerns about her rent account and payment plan. Associated complaint.
Metropolitan Thames Valley Housing (MTV) (202315205)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to a door, window, and water leak. Associated formal complaint.
Shepherds Bush Housing Association Limited (202225310)
The complaint is about the landlord’s response to requests for reimbursement for damaged possessions following a roof leak.
Stonewater Limited (202318414)
The complaint is about the landlord’s handling of the resident’s reports of a squirrel infestation.
Waltham Forest Council (202318206)
The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom. The resident’s request for a walk-in bath.
Wandsworth Council (202319783)
The complaint is about the landlord’s response to the resident’s: Request for a repair to her bathroom window. Reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Royal Borough Of Greenwich (202310421)
The complaint is about the landlord’s handling of: An error on the resident’s tenancy agreement which impacted her mutual exchange application. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202323534)
The complaint is about the landlord’s handling of shower repairs.
Notting Hill Genesis (NHG) (202312706)
The complaint is about the landlord’s handling of the resident’s reports of: A repair to a skylight in the kitchen. A leak from the roof above the kitchen. The Ombudsman has also considered the landlord’s complaint handling.
Together Housing Association Limited (202418809)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Brighton and Hove City Council (202310560)
The complaint is about the landlord's handling of concerns about a gas safety check warning letter sent to the resident on 19 June 2023.
Brighton and Hove City Council (202316755)
The complaint is about the landlord’s handling of the resident’s: Concerns about the maintenance of communal land. A request for a separate path.
Camden Council (202400812)
The complaint is about the landlord’s handling of: the residents reports of repairs needed to a roof following a leak into the property, including: water ingress into the property. repairs to damage in the kitchen/lounge area. the associated complaint.
Clarion Housing Association Limited (202233450)
The complaint is about the landlord’s handling of a replacement front door.
Clarion Housing Association Limited (202306182)
The complaint is about the landlord’s handling of the resident’s reports concerning the standard of workmanship and repairs to the bathroom and kitchen. The Ombudsman has also considered the landlord’s handling of the complaint and level of compensation offered.
Clarion Housing Association Limited (202310206)
The complaint is about the landlord’s response to the resident about: Damp, mould and leaks. Alternative accommodation.
Clarion Housing Association Limited (202315710)
The complaint is about: The landlord’s handling of the resident’s reports about communal repairs, and standards of grounds maintenance and communal estate management. The landlord’s handling of queries related to service charges.
Home Group Limited (202230425)
The complaint is about the landlord’s handling of the resident’s reports of problems with her central heating system. We have also investigated the landlord’s complaint handling.
Ipswich Borough Council (202309538)
The complaint is about the landlord’s response to the resident’s report of a leak. The Ombudsman has also considered the landlord’s complaint handling.
Islington Council (202215638)
The complaint is about the resident’s reports of a leak in her bathroom causing damp and mould issues.
Islington Council (202313746)
The complaint is about the landlord’s handling of the resident’s reports of repairs required to the walkway.
Lambeth Council (202312943)
The complaint is about the landlord’s handling of the resident’s report of a repair to a bathroom light. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Lambeth Council (202344169)
The complaint is about the landlord’s handling of the resident’s reports of repairs following a car hitting the property. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Lambeth Council (202401762)
REPORT COMPLAINT 202401762 Lambeth Council 28 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
London Borough of Barking and Dagenham (202318685)
The complaint is about the landlord’s handling of: Planning and completing tree works. The resident’s complaint.
London Borough of Barnet (202234656)
The complaint is about: The landlord’s handling of a leak. The associated complaint.
London Borough of Harrow (202333489)
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour from her neighbour. Drainage issues. The investigation also considers the landlord’s complaint handling.
London Borough of Lambeth (202316526)
The complaint concerns the landlord’s handling of the resident’s request to assign his tenancy to his daughter.
London & Quadrant Housing Trust (202410480)
The complaint is about the landlord’s handling of: Subsidence at the property. Repairs, including reports of a leak from the property above. The resident’s concerns about the conduct of its contractors and damage to her personal belongings. Reports of mice in the property. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202339743)
The complaint is about the landlord’s handling of the resident’s: Reports of a noise nuisance. Request for triple glazing. The landlord’s complaint handling has also been assessed.
London & Quadrant Housing Trust (L&Q) (202341681)
The complaint is about the landlord’s handling of the resident’s reports of repairs to his kitchen following a leak, including reports of mould and water damage. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Notting Hill Genesis (NHG) (202310923)
The complaint is about the landlord’s handling of the resident’s: Request to replace the electrical heating system. Associated complaint.
Paradigm Housing Group Limited (202316689)
The resident’s complaint is about the landlord’s handling of her repair requests following a mutual exchange.
Peabody Trust (202231396)
The resident’s complaint is about the landlord’s handling of repairs to the taps in her property.
Peabody Trust (202231718)
The resident’s complaint is about the landlord’s handling of repairs to the heating and hot water system.
Peabody Trust (202233695)
The complaint is about the landlord’s handling of the: Resident’s reports of a leak. Associated complaints.
Peabody Trust (202331367)
The complaint is about the landlord’s handling of the resident’s reports of subsidence, leaks, damp and mould and its proposed compensation.
Plymouth Community Homes Limited (202316637)
The complaint is about the landlord’s response to the resident’s concerns about the condition of the back garden.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)