Wandsworth Council (202305904)
The complaint is about the landlord’s handling of: The resident’s concerns about refurbishment works at the property and the subsequent remedial works. The associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Amplius Living (202318202)
The complaint is about: The landlord’s handling of and response to the resident’s concerns about repairs following a structural survey. The landlord's complaint handling.
Arun District Council (202408362)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property.
Birmingham City Council (202211353)
The complaint is about: The landlord’s handling of reports of leaks and the associated repairs. The landlord’s handling of the resident’s complaint.
Camden Council (202226292)
The complaint is about the landlord’s communication with the resident following reports of antisocial behaviour (ASB).
Citizen Housing (202325904)
The complaint is about the landlord’s response to the resident’s concerns about repairs to the communal entry door.
Citizen Housing Group Limited (202315154)
This complaint is about the landlord’s handling of reports of damp and mould.
Curo Places Limited (202320562)
The resident’s complaint is about the landlord’s handling of an investigation into structural concerns about the property. The Ombudsman has also assessed the landlord’s complaint handling.
Eastlight Community Homes Limited (202311363)
The complaint is about the landlord’s handling of the resident’s report of the ceiling collapsing. The landlord’s complaint handling has also been considered.
Home Group Limited (202221637)
The complaint is about the landlord’s handling of: Repairs to the resident’s guttering and roof. The resident’s complaint.
Lambeth Council (202319858)
The complaint is about the landlord’s handling of the resident’s report of a repair to his kitchen window and the arrangements for making the appointments. The Ombudsman has also investigated the landlord’s handling of the associated complaints.
Lambeth Council (202342293)
The complaint is about the landlord’s response to the resident’s reports of a leak. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
Lewisham Council (202346520)
The complaint is about the landlord’s response to concerns about a repair appointment.
Lincolnshire Housing Partnership Limited (202313318)
The complaint is about the landlord's handling of the resident’s reports of: Staff conduct. Damage caused by a leak. The associated complaint.
London Borough of Hillingdon (202338766)
The complaint is about the landlord's response to the resident’s: Reports of radiators not working in the property. Associated complaint.
London Borough of Islington (202344546)
The complaint is about the landlord’s response to the resident's concerns about the condition of the windows and the door at her property. The landlord’s complaint handling is also considered.
London Borough of Lambeth (202345112)
The complaint is about: The landlord’s handling of disrepair works, including damp and mould. The landlord’s handling of the resident’s complaints.
London Borough of Lambeth (202403107)
The complaint is about the landlord’s handling of: The resident’s reports of structural damage to the external bay window support pillars. The associated complaint.
London Borough of Lewisham (202344279)
The complaint is about the landlord’s handling of the resident’s reports of a leak, damp and mould.
London & Quadrant Housing Trust (L&Q) (202212072)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould throughout the property. The resident’s concerns about asbestos in the property. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202343869)
The complaint is about the landlord’s: Handing of the resident’s reports of antisocial behaviour (ASB) and noise from a neighbour. Complaint handling.
Orbit Group Limited (202225124)
The landlord’s response to the resident’s complaint about her request for fencing and repairs.
Peabody Trust (202318478)
The complaint is about the landlord’s: Handling of the resident’s reports of repairs. Response to the resident's concerns about her contact details and her access to her tenancy account online. This investigation also considers the landlord’s complaint handling and record keeping.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202400591)
The complaint is about the landlord’s: Handling of repairs to resolve damp and mould. Decision not to decant the resident. Handling of the resident’s concerns about the conduct of contractors. Response to the resident’s concerns about asbestos. Handling of the associated complaint.
Southern Housing (202314620)
The complaint is about the landlord’s handling of the resident’s purchase of a shared ownership property. The landlord’s complaint handling has also been considered.
Tower Hamlets Homes (202317945)
The complaint is about the landlord’s handling of: The resident’s report of a leak affecting the property. The associated complaint.
Abri Group Limited (202228061)
The complaint is about the landlord’s: Response to the resident’s concerns that a neighbour had erected a patio and fence without permission. Handling of the complaint.
Amplius Living (202410731)
The complaint is about the landlord’s: Response to the resident’s reports that the property was cold and does not retain heat. Complaint handling.
Irwell Valley Housing Association Limited (202308371)
The complaint is about the landlord’s handling of the: Resident’s reports of concerns with the communal cleaning. Resident’s reports of repairs to the communal entrance door.
Islington and Shoreditch Housing Association Limited (202305280)
The complaint is about the landlord’s handling of: The resident’s request for repairs to the wet room in the property. The associated complaint.
Islington Council (202224543)
The complaint is about the landlord’s handling of the resident’s: Reports of water ingress. Associated formal complaint.
Islington Council (202320838)
The complaint is about: The landlord’s handling of repairs to remedy water ingress into the property. The landlord’s complaint handling.
Lambeth Council (202229980)
The complaint is about the landlord’s handling of window repairs and replacements at the resident’s home. The Ombudsman has also investigated the landlord’s complaint handling.
Lambeth Council (202327732)
The complaint is about the landlord’s response to the resident’s reports of foul water leaking into his property. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202309085)
The complaint is about the landlord’s handling of: Repairs to the resident’s floors. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202313842)
The complaint is about the landlord’s handling of: repairs to the communal roof. the resident’s associated complaint.
Metropolitan Thames Valley Housing (MTV) (202226156)
The complaint is about the landlord’s handling of the resident’s: responsive repairs following a leak. subsequent complaint.
Newlon Housing Trust (202225139)
The complaint is about the landlord’s handling of the resident’s reports of lack of water, heating, and hot water. The Ombudsman has also investigated the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202340097)
The complaint is about the landlord’s response to the resident’s: reports of poor maintenance of the communal CCTV system. request to inspect service charge invoices related to the communal CCTV system. reports of faulty windows causing damp and mould. reports of a faulty intercom door entry system and security gate. …
One Housing Group Limited (202310823)
The complaint is about the landlord’s handling of the resident’s: Reports about excessive heat and poor ventilation in the property including its offer of compensation. Associated complaints.
One Housing Group Limited (202316616)
The complaint is about the resident’s reports about the landlord’s handling of repairs to the metal panel attached to her balcony.
Orbit Group Limited (202300902)
The complaint is about the landlord’s handling of the resident’s reports of a leak, and the associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
Shepherds Bush Housing Association Limited (202305835)
The complaint concerns the landlord's response to the resident’s reports of strong smells in her flat.
Southern Housing (202301178)
The complaint is about the landlord’s: Handling of the repairs following a leak into the property. Complaint handling.
Stonewater Limited (202225980)
The complaint is about the landlord’s handling of: The resident’s reports of a broken fence and other garden issues. The resident’s report of damage caused to garden furniture and contractor behaviour. The complaint.
Stonewater Limited (202318462)
The complaint is about the landlord’s handling of: the resident’s request for adaptations. the associated complaint.
The Industrial Dwellings Society (1885) Limited (202344796)
The resident’s complaint was about the landlord’s handling of reports of damp and mould and of a leak flooding the basement below the property.
Thurrock Council (202301374)
The complaint is about the landlord’s handling of works required in the resident’s property.
Aster Group Limited (202305147)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour.
Citizen Housing (202337021)
The complaint is about the landlord’s handling of: The replacement of three internal doors and a front entrance door. Communal door repairs. The Ombudsman has also considered the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)