Hammersmith and Fulham Council (202116417)
The complaint is about the landlord’s handling of: The repairs required following reports of a leak from the guttering and roof. The associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Lewisham Council (202120613)
The complaint is about the landlord’s handling of the resident’s report of a leak in her bathroom.
Bromsgrove District Housing Trust Limited (202126525)
The complaint is about the landlord’s handling of: The replacement of the resident’s windows and radiators. The associated complaint.
Notting Hill Genesis (202122700)
The complaint is about the landlord’s: Handling of works to the resident’s bathroom . Complaint handling.
Wandle Housing Association Limited (202125432)
The complaint is about: The landlord’s handling of repairs to the resident’s bathroom. The associated complaint handling.
Chesterfield Borough Council (202005710)
REPORT COMPLAINT 202005710 Chesterfield Borough Council 29 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Lambeth Council (202100617)
The complaint is about the landlord’s response to the resident’s report regarding repairs to a leak and the boiler pipework in the property. The complaint is about the management of the complaint.
London & Quadrant Housing Trust (202103815)
The complaint is about the landlords handling of void works and condition of the property. This service has also investigated the landlord’s complaint handling.
Metropolitan Thames Valley Housing (202200415)
The complaint is about: The landlord’s handling of the replacement of the resident’s front door. The landlord’s handling of the associated complaint.
Cross Keys Homes Limited (202115873)
The complaint is about the landlord’s response to a request for stronger water pressure to the resident’s shower.
Hammersmith and Fulham Council (202112783)
This complaint is about the landlord’s handling of the resident’s move following a fire at her property.
London Borough of Hackney (202111008)
The complaint is about the landlord’s response to the resident’s concerns about noise and carbon monoxide (CO) levels as well as an increase in temperature in the property from a temporary boiler that was positioned outside.
Basildon Borough Council (202203138)
The complaint is about: The landlord’s response to the resident’s request to repair or replace the guttering at the property. The landlord’s handling of the associated complaint.
Crawley Borough Council (202200784)
The complaint is about the landlord’s handling of: Repairs needed to the extractor fan and ceiling in the resident’s bathroom. The associated complaint.
Hyde Housing Association Limited (202012374)
The resident complains about the landlord’s handling of a request for compensation in relation to claims for damage caused by damp and mould, and the running costs of ventilation equipment.
Walsall Housing Group Limited (202127405)
The complaint is about the landlord’s handling of the resident’s reports of boiler repair issues.
Metropolitan Thames Valley Housing (202109537)
The complaint is about the landlord’s: Response to the resident’s reports that the communal area of her property was in need of refurbishment. Complaint handling.
Optivo (202202109)
The complaint is about: The landlord’s response to the resident’s reports of a defective underfloor heating system within the property. The handling of the associated complaint
Tower Hamlets Homes (202127767)
The complaint concerns how the landlord handled the loss of the cold water supply and heating to the resident’s property .
Tower Hamlets Homes (202204027)
The complaint is about the landlord’s handling of the resident’s reports about a leak affecting the property.
Walsall Housing Group Limited (202125063)
REPORT COMPLAINT 202125063 Walsall Housing Group Limited 26 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Onward Homes Limited (202120809)
The complaint is about the landlord’s handling of: The resident’s Right to Buy (RTB) application. The associated complaint.
Poplar Housing And Regeneration Community Association Limited (202016666)
The complaint is about the landlord’s: Handling of the resident’s request for CCTV footage, following damage to his vehicle, and his subsequent request for compensation. Complaint handling.
Sovereign Housing Association Limited (202003454)
This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; the related complaint.
A2Dominion Housing Group Limited (202013653)
The complaint is about: The landlord’s response to the resident’s request about a driveway adaptation. The handling of the complaint at stage two.
Lambeth Council (202012031)
The complaint is about the landlord’s handling of the resident’s report of anti-social behaviour.
Metropolitan Thames Valley Housing (202112107)
The complaint is about the landlord’s: Response to the resident’s reports of repairs required to the exterior cladding on the property. Response to the resident’s concerns about fallen cladding at the property. Complaint handling.
Sanctuary Affordable Housing Limited (202126574)
The complaint is about the landlord’s handling of repairs to the communal fire panel.
Southwark Council (202111047)
The complaint is about: The landlord’s handling of the resident’s reports concerning damp and mould. The related complaint.
Basildon Borough Council (202125438)
The complaint is about the landlord’s handling of: Repairs to the resident’s flooring following a flood. The associated complaint.
Clarion Housing Association Limited (202111638)
This complaint is about the landlord’s response to the resident’s request to install motorised blinds to the outside of the property.
Metropolitan Thames Valley Housing (202001603)
The complaint is about the landlord’s response to the issues with rubbish disposal on the estate.
The Guinness Partnership Limited (202110442)
The complaint is about the landlord’s handling of: The resident’s reports of repairs. The associated complaint.
GreenSquareAccord Limited (202126969)
The complaint is about the landlord’s handling of the resident’s report of a leak, and the subsequent repairs.
London Borough of Hounslow (202201697)
The complaint is about the landlord’s handling of the resident’s reports of damp in his living room.
London & Quadrant Housing Trust (202015494)
This complaint is about the landlord’s handling of the resident’s noise nuisance reports.
Wandsworth Council (202118003)
The complaint is about the landlord’s: request to access the resident’s property due to a leak in her neighbour’s property; response to the resident’s reports that the windows in her property required renewal.
Anchor Hanover Group (202202623)
The complaint is about the landlord’s response to the resident’s request for the lock to be reinstated on the back gate of the property.
Great Places Housing Association (202204457)
The complaint is about the landlord’s handling of reports of damp in the property, and the length of time taken for remedial work to be completed.
Hammersmith and Fulham Council (202128621)
The complaint is about: The landlord’s repairs to a leaking boiler within the property, and the associated damage to the flooring. The landlord’s handling of the associated complaint.
Hyde Housing Association Limited (202105372)
The complaint is about: The landlord’s handling of the repair to the resident’s boiler and subsequent offer of compensation. The landlord’s associated complaint handling.
London Borough of Hackney (202128440)
The complaint is about the landlord’s: response to the resident’s reports that the property did not meet the landlord’s lettable standard when he moved in; complaints handling.
London Borough of Hackney (202201032)
The complaint is about the landlord’s handling of the resident’s reports of the loss of his heating and hot water.
Hammersmith and Fulham Council (202112293)
The complaint is about the landlord’s handling of the resident’s kitchen replacement following a major leak. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Hammersmith and Fulham Council (202124361)
The complaint is about the landlord’s handling of its agreement to replace the resident’s shower doors.
A2Dominion Housing Group Limited (202127034)
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
Magenta Living (202113362)
The complaint is about the landlord’s handling of the resident’s report of missing bricks in the roof-space wall.
Manningham Housing Association Limited (202118694)
The complaint is about: The landlord’s handling of the resident’s reports about the condition of the property, including her concerns about pests and repairs. The landlord’s complaint handling.
Nottingham City Homes Registered Provider Limited (202200729)
The complaint is about the landlord’s handling of: Repairs to the resident’s roof tiles. The associated complaint.
Southwark Council (202009093)
This complaint is about the landlord’s: Handling of the resident’s reports of ASB (noise nuisance) by her upstairs neighbour. Complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)