Brent Council (202013798)
The complaint is about the landlord’s response to the resident’s reports about cracking in the walls at her property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Darlington Borough Council (202012091)
The complaint is about the landlord’s handling of the resident's allegations of unacceptable staff conduct towards him. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Luton Borough Council (202013316)
The complaint is about the landlord’s response to the resident’s reports about:
Birmingham City Council (202015613)
The complaint is about the landlord’s response to the resident’s request for the repair or replacement of her kitchen units.
Metropolitan Housing Trust Limited (202014736)
The resident complained about the landlord’s response to her complaint about her service charge for 2018/19 and in particular its failure to explain the basis for a particular item charged.
Hyde Housing Association Limited (202100704)
The complaint is about the landlord’s response to the resident’s concerns over the heating system in his property.
Optivo (201914273)
The complaint refers to:
London & Quadrant Housing Trust (202007527)
The complaint is about: the landlord's response to the resident’s reports of cracks and subsidence at the property and the back door not closing properly. The landlord’s complaint handling.
A2Dominion Housing Group Limited (202001273)
The complaint is about the landlord’s response to the resident’s complaint about: Its handling of the resident’s decant. The quality of works undertaken in her home and damage to her belongings.
Brent Council (201811888)
The complaint is about the landlord’s handling of the resident’s reports and complaints about costs and charges she incurred from her property’s communal lighting.
Lambeth Council (202104328)
The complaint is about: The landlord’s communication to the resident about the annual gas safety check at her property. The landlord’s handling of the associated complaint.
Sovereign Housing Association Limited (202010817)
The complaint is about: The landlord’s response to the resident’s reports of an erection of a gate and her reports of noise nuisance in relation to a neighbour’s dogs. The landlord’s complaint handling.
Uttlesford District Council (202005573)
The complaint is about: The landlord’s handling of a boundary hedge maintenance dispute. The landlord’s associated complaint handling.
Christian Action (Enfield) Housing Association Limited (202103069)
The complaint refers to: The landlord’s handling of repairs needed to the guttering outside the resident’s property and internal works required following water damage. The landlord’s record keeping.
London & Quadrant Housing Trust (202013618)
The complaint is about the landlord’s: Response to the resident’s concerns that it removed her bikes from the bike shed without her consent or notice. Complaint handling.
Southwark Council (202013386)
The complaint is about the landlord’s: Handling of the resident’s reports of no heating or hot water in the property between September 2019 and December 2020. Handling of more recent reports of no heating or hot water after December 2020. Associated complaint handling.
Ongo Homes Limited (202104050)
The complaint is about the landlord’s handling of the resident’s reports of rat infestations at the property. The complaint is also about the handling of the resident’s complaint.
Golding Homes Limited (202002016)
REPORT COMPLAINT 202002016 Golding Homes Limited 10 August 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Birmingham City Council (202006454)
The complaint is about the landlord’s handling of the resident’s concerns about asbestos containing materials at his property and related repairs, and its response to his subsequent formal complaint.
Camden Council (201909725)
The complaint is about the landlord’s:
Harlow District Council (202011433)
The complaint is about: The landlord’s response to the resident’s report of mould and damp in the property. Complaint handling.
Wigan Metropolitan Borough Council (201906755)
This complaint is about the landlord’s: handling of repairs to the resident’ property following a fire in the flat above. response to the resident’s report of the loss of and the damage to his possessions. complaint handling.
Hammersmith and Fulham Council (202100618)
The complaint is about the landlord’s response to the resident’s reports of a leak from the roof into his property.
Islington Council (202012886)
The complaint concerns: The amount of time taken by the landlord to carry out repairs to the resident’s roof. The landlord’s handling of and the amount of time taken by it to carry out plaster and paint works to the interior of the resident’s property. The landlord’s handling of the …
Cheshire Peaks & Plains Housing Trust (202101835)
The complaint refers to the landlord’s handling of: repairs to the resident’s roof, outhouse and front door. the associated complaint.
The Guinness Partnership Limited (202015899)
The complaint is about the landlord’s handling of a gas safety check at the property.
Leeds City Council (202102741)
The complaint concerns the time taken by the landlord to repair the resident’s lounge ceiling, following a leak from the property upstairs.
Metropolitan Housing Trust Limited (202009961)
The complaint is about the landlord’s handling of repairs at the property, specifically in respect of the heating and hot water systems and the landlord’s actions in respect of this.
Metropolitan Thames Valley Housing (202015908)
The complaint is about the landlord’s handling of repairs to resolve damp and mould issues in the resident’s property. The complaint is about the landlord’s complaint handling.
Newlon Housing Trust (202001445)
This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; the related complaint.
Southern Housing Group Limited (202010169)
The complaint is about the landlord’s response to the resident’s reports of heating and hot water issues at the property.
Southwark Council (202004464)
The resident has complained about the landlord’s handling of asbestos in her home.
Clarion Housing Association Limited (202000015)
The complaint is about the landlord’s response to the resident’s report of water contamination at the property.
South Tyneside Housing Ventures Trust Limited (202012516)
The complaint is about the standard of cleaning carried out at the property.
Catalyst Housing Limited (201914673)
The complaint is about the landlord’s response to the resident’s complaint about: Fly tipping; Dog hairs in the communal areas; Noise nuisance from communal doors and front doors; Its pet policy; A designated point of contact.
Greenwich Council (202006184)
The complaint is about the landlord’s handling of the resident’s reports of an odour in his property.
Peabody Trust (202009412)
The complaint is about the landlord’s response to the resident’s reports of noise nuisance from a neighbouring property.
Trafford Housing Trust Limited (202008540)
The resident complained about the landlord's response to his complaint that he had been left without heating and hot water for 18 months between 2016 - 2018.
Havering Council (202008258)
The complaint concerns: The landlord’s response to the resident’s reports of mould at her property and the remedial works offered by it for this. The landlord’s handling of the associated complaint.
Hyde Housing Association Limited (202000095)
The complaint is about the landlord’s: Response to the resident’s request to replace the kitchen worktop. Complaint handling.
Redwing Living Limited (202001090)
The complaint is about the landlord’s handling of: The replacement of the resident’s storage heaters. The resident’s reports of exposed wiring in the lounge. The impact of the above issues on the resident’s health.
Croydon Council (201910960)
The complaint is about the landlord’s: handling of repairs which the resident reported when she moved into the property and; complaint handling.
Tower Hamlets Council (202010991)
The complaint is about the landlord’s: Handling of a leak into the resident’s property. Complaint handling.
Barking and Dagenham Council (201911211)
This complaint is about the level of compensation awarded by the landlord for its delays in removing items from the communal area of the resident’s block and in its handling of the related complaint.
Birmingham City Council (202013007)
The complaint is about the landlord’s handling of the resident’s reports of cracks in the walls of his property.
Clarion Housing Association Limited (202010433)
The resident complains about the landlord’s response to her concerns regarding a rented parking space and associated arrears, and her subsequent formal complaint about the matter.
One Housing Group Limited (202013584)
The complaint is about the level of compensation the landlord offered the resident following a leak into her property.
London & Quadrant Housing Trust (202007908)
The resident has complained that the landlord has offered insufficient compensation after upholding their complaint about the condition of the property when let, and about the handling of the resulting repairs.
Metropolitan Housing Trust Limited (202002912)
This complaint is about the landlord’s handling of: the resident’s questions about service charges; the related complaint.
Stonewater Limited (202010070)
The resident has complained about the level of service provided by the landlord with regard to grounds maintenance and cleaning and about the handling of his queries about his service charge.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)