Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202448284 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 5 February 2026 Background The resident lives in a house […]
Decision Case ID 202400211 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 5 February 2026 Background The resident lives in a […]
Decision Case ID 202513249 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 February 2026 Background The resident lives in a […]
Decision Case ID 202441157 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 January 2026 Background The resident lives with her child in […]
Decision Case ID 202505522 Decision type Investigation Landlord London Borough of Brent Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 January 2026 Background The resident lives in a 2-bedroom […]
Decision Case ID 202521839 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 January 2026 Background The resident lives in […]
Decision Case ID 202409875 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident lives in a 1-bedroom third floor flat. He reported damp […]
Decision Case ID 202330231 Decision type Investigation Landlord Raven Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident lives in a 2-bedroom flat on the […]
Decision Case ID 202519802 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident lives in the property, a 1-bedroom top floor flat, […]
Decision Case ID 202441630 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident lives in the property with his partner and their 2 […]
Decision Case ID 202428087 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident lives in a 3-bedroom detached cottage. The tenancy began […]
Decision Case ID 202409414 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives in a studio […]
Decision Case ID 202512736 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives with her partner […]
Decision Case ID 202508157 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives in a flat […]
Decision Case ID 202431947 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident lives in a house. In April 2024, […]
Decision Case ID 202519929 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident lives with her daughter. She complained to […]
Decision Case ID 202500373 Decision type Investigation Landlord East Devon District Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives in a bungalow. […]
Decision Case ID 202452515 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 14 January 2026 Background The resident lives in a flat. He has experienced a number […]
Decision Case ID 202500964 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 January 2026 Background The resident lives in the property […]
Decision Case ID 202338105 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives in a 3 […]
Decision Case ID 202343720 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 28 January 2026 Background The resident lives on an estate comprising multiple blocks […]
Decision Case ID 202448645 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives in a maisonette. She reported leaks […]
Decision Case ID 202441711 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident is elderly and lives with another elderly person in […]
Decision Case ID 202330774 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident tenancy began in February 2023, and he lives in a […]
Decision Case ID 202513424 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives in a mid-terraced property with her 2 young […]
Decision Case ID 202507914 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives in a 1-bedroom flat in a communal […]
Decision Case ID 202400609 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident lives in a terraced property with her 2 children. She […]
Decision Case ID 202513116 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 January 2026 Background The resident lives in a flat […]
Decision Case ID 202439557 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 January 2026 Background The resident lives with her daughter […]
Decision Case ID 202502555 and 202527107 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident lives in a 2-bedroom second floor flat […]
Decision Case ID 202513245 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident lives in a flat with their young child. At the […]
Decision Case ID 202432226 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident lives in the property with her 2 young […]
Decision Case ID 202527837 Decision type Investigation Landlord Mansfield District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 January 2026 Background The resident lives by himself in a […]
Decision Case ID 202515797 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident lives in a 1-bedroom, ground floor flat and […]
Decision Case ID 202515774 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 23 January 2026 Background The resident lives with her adult daughter in a 2-bed disabled-adapted bungalow. […]
Decision Case ID 202438469 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 23 January 2026 Background The resident lives in a 1-bedroom flat, located within a supported […]
Decision Case ID 202519152 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 23 January 2025 Background The resident lives on the 2nd floor of […]
Decision Case ID 202339314 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority Occupancy Leaseholder Date 23 January 2026 Background The resident lives in a 2-bedroom maisonette, located in a low-rise […]
Decision Case ID 202441660 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 January 2026 Background The resident lives in a maisonette with her child, who […]
Decision Case ID 202431933 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 22 January 2026 Background The resident lives in a 2 bedroom house with her […]
Decision Case ID 202417807 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 22 January 2026 Background The resident lives in a flat which is […]
Decision Case ID 202500555 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 22 January 2026 Background The resident lives in a flat with her adult […]
Decision Case ID 202402870 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 January 2026 Background The resident lives in a house. The resident has multiple […]
Decision Case ID 202443016 Decision type Investigation Landlord Southampton City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 January 2026 Background The resident lives in a 2‑bedroom flat […]
Decision Case ID 202331207 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 January 2026 Background The resident lives with her child […]
Decision Case ID 202511465 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 21 January 2025 Background The resident lives in a flat within a block of flats. He […]
Decision Case ID 202408285 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 20 January 2026 Background The resident lives in a 2-bedroom house. He has complained about […]
Decision Case ID 202507528 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 January 2026 Background The resident lives in the property with her child and […]
Decision Case ID 202451968 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 January 2026 Background The resident lives in a ground-floor […]
Decision Case ID 202514341 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 January 2026 Background The resident lives in a 1-bedroom flat. She has mental […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |