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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "borough" × Outcome: Maladministration ×

Showing 994 of 16,595 decisions matching "borough"

Decisions

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28 Oct 2025 Maladministration Rotherham Metropolitan Borough Council (202434309) Case 202434309 · Local Authority / ALMO or TMO Decision Case ID 202434309 Decision type Investigation Landlord Rotherham Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date … 28 Oct 2025 Maladministration Royal Borough Of Greenwich (202419950) Case 202419950 · Local Authority / ALMO or TMO Decision Case ID 202419950 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority Occupancy Secure Tenancy Date … 28 Oct 2025 Maladministration Sandwell Metropolitan Borough Council (202401876) Case 202401876 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs and damp and mould. The Ombudsman will also consider: The landlord’s … 27 Oct 2025 Maladministration London Borough of Ealing (202444290) Case 202444290 · Local Authority / ALMO or TMO Decision Case ID 202444290 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority Occupancy Secure Tenancy Date … 27 Oct 2025 Maladministration London Borough of Lambeth (202334914) Case 202334914 · Managing Relations Decision Case ID 202334914 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 24 Oct 2025 Maladministration Haringey London Borough Council (202502673) Case 202502673 · Local Authority / ALMO or TMO Decision Case ID 202502673 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority Occupancy Assured Tenancy Date … 24 Oct 2025 Maladministration London Borough of Islington (202339937) Case 202339937 · Managing Relations Decision Case ID 202339937 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date … 24 Oct 2025 Maladministration London Borough of Lambeth (202420046) Case 202420046 · Managing Relations Decision Case ID 202420046 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 24 Oct 2025 Maladministration London Borough of Lewisham (202503165) Case 202503165 · Local Authority / ALMO or TMO REPORT COMPLAINT 202503165 London Borough of Lewisham 24 October 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 Oct 2025 Maladministration Royal Borough Of Greenwich (202401564) Case 202401564 · Local Authority / ALMO or TMO Decision Case ID 202401564 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 23 Oct 2025 Maladministration London Borough of Ealing (202434090) Case 202434090 · Local Authority / ALMO or TMO Decision Case ID 202434090 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO … 22 Oct 2025 Maladministration London Borough of Camden Council (202505115) Case 202505115 · Managing Relations Decision Case ID 202505115 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 21 Oct 2025 Maladministration London Borough of Hackney (202503846) Case 202503846 · Local Authority / ALMO or TMO Decision Case ID 202503846 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority Occupancy Secure Tenancy Date … 17 Oct 2025 Maladministration London Borough of Hammersmith and Fulham (202327538) Case 202327538 · Local Authority / ALMO or TMO Decision Case ID 202327538 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 15 Oct 2025 Maladministration Kirklees Metropolitan Borough Council (202407259) Case 202407259 · Local Authority / ALMO or TMO Decision Case ID 202407259 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 15 Oct 2025 Maladministration London Borough of Barking and Dagenham (202453230) Case 202453230 · Local Authority / ALMO or TMO Decision Case ID 202453230 Decision type Investigation Landlord London Borough of Barking and Dagenham Landlord type Local Authority / ALMO … 13 Oct 2025 Maladministration London Borough of Ealing (202345558) Case 202345558 · Local Authority / ALMO or TMO This complaint is about how the landlord handled repairs to the resident’s front door, and related damp and mould. We … 9 Oct 2025 Maladministration London Borough of Croydon (202407425) Case 202407425 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of leaks, damp and mould. The associated complaint. 9 Oct 2025 Maladministration London Borough of Lambeth (202405340) Case 202405340 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Works required to the resident’s bathroom. The formal complaint. 8 Oct 2025 Maladministration London Borough of Barnet (202424785) Case 202424785 · Local Authority / ALMO or TMO The complaint is about the landlord's: Response to the resident’s reports of flooding caused by water leaks at her property. … 8 Oct 2025 Maladministration London Borough of Hounslow (202452472) Case 202452472 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of damp and mould. 8 Oct 2025 Maladministration London Borough of Lambeth (202335573) Case 202335573 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the subsequent repairs. We … 2 Oct 2025 Maladministration London Borough of Lewisham (202427559) Case 202427559 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a mice infestation. The Ombudsman has also considered … 1 Oct 2025 Maladministration London Borough of Camden Council (202407878) Case 202407878 · Local Authority / ALMO or TMO The landlord’s handling of the recurrent loss of heating and hot water over the winter period. 30 Sep 2025 Maladministration Barnsley Metropolitan Borough Council (202401674) Case 202401674 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of living in a cold property. 30 Sep 2025 Maladministration Haringey London Borough Council (202500917) Case 202500917 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: 30 Sep 2025 Maladministration London Borough of Hackney (202404873) Case 202404873 · Financial The complaint is about the landlord’s response to the resident about service charge arrears. 30 Sep 2025 Maladministration London Borough of Hammersmith and Fulham (202331963) Case 202331963 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request for it to remove items from her previous address. … 30 Sep 2025 Maladministration London Borough of Islington (202447925) Case 202447925 · Managing Relations The complaint is about the landlord’s handling of leaks, damp, and mould in the resident’s property. We have also considered … 30 Sep 2025 Maladministration Sandwell Metropolitan Borough Council (202329648) Case 202329648 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of Antisocial Behaviour (ASB) 30 Sep 2025 Maladministration Slough Borough Council (202217555) Case 202217555 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to service charge queries. We have also assessed the landlord’s complaint handling. 30 Sep 2025 Maladministration Welwyn Hatfield Borough Council (202419593) Case 202419593 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Concerns regarding comments made by a surveyor … 29 Sep 2025 Maladministration London Borough of Barking and Dagenham (202452161) Case 202452161 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: Damp and mould. The resident’s management transfer request. 29 Sep 2025 Maladministration London Borough of Barnet (202439737) Case 202439737 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about a roof leak. This Service has also considered … 29 Sep 2025 Maladministration London Borough of Ealing (202319198) Case 202319198 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of damp and mould, and the associated repairs. We have also considered … 29 Sep 2025 Maladministration London Borough of Lambeth (202441786) Case 202441786 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of a leak. The landlord’s response to the resident’s … 29 Sep 2025 Maladministration London Borough of Lambeth (202500713) Case 202500713 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to address leaks, asbestos and damp and mould in the property. … 29 Sep 2025 Maladministration London Borough of Wandsworth (202337234) Case 202337234 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about: the condition of the property after she moved … 26 Sep 2025 Maladministration Haringey London Borough Council (202450621) Case 202450621 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the: Resident’s request for adaptation works to the property. Associated complaints. 26 Sep 2025 Maladministration London Borough of Brent (202453056) Case 202453056 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and anti-social behaviour (ASB). 26 Sep 2025 Maladministration London Borough of Waltham Forest (202347813) Case 202347813 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of an application for tenancy succession. Complaint handling. 26 Sep 2025 Maladministration Royal Borough of Kensington and Chelsea (202333999) Case 202333999 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the … 25 Sep 2025 Maladministration London Borough of Lambeth (202409283) Case 202409283 · Local Authority / ALMO or TMO REPORT COMPLAINT 202409283 London Borough of Lambeth 25 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 25 Sep 2025 Maladministration London Borough of Lambeth (202449187) Case 202449187 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about: Damp and mould and drainage issues. A leak … 24 Sep 2025 Maladministration Haringey London Borough Council (202224687) Case 202224687 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak at the property. Associated complaint. 24 Sep 2025 Maladministration London Borough of Havering Council (202328972) Case 202328972 · Local Authority / ALMO or TMO REPORT COMPLAINT 202328972 London Borough of Havering Council 24 September 2025 Our approach The Housing Ombudsman’s approach to investigating and … 24 Sep 2025 Maladministration London Borough of Lewisham (202408476) Case 202408476 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Repairs required to the property including to the … 24 Sep 2025 Maladministration Waverley Borough Council (202332453) Case 202332453 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property. The Ombudsman … 23 Sep 2025 Maladministration London Borough of Camden Council (202347174) Case 202347174 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of repairs required to fix the heating. The resident’s … 23 Sep 2025 Maladministration London Borough of Camden Council (202452256) Case 202452256 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of damp in the property. We have also assessed the landlord’s complaint …