London & Quadrant Housing Trust (202438489)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. Mice in the property. We have investigated the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London & Quadrant Housing Trust (202327844)
The complaint is about the landlord’s handling of window repairs at the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202207166)
The complaint is about the landlord’s handling of: The resident’s reports of his property overheating The associated complaint The Ombudsman has also commented on the landlord’s record keeping.
London & Quadrant Housing Trust (202437550)
The complaint is about the landlord’s response to the resident’s reports of leaks in the property.
London & Quadrant Housing Trust (202405185)
The complaint is about the landlord’s handling of: the resident’s reports concerning major repairs to the property. the associated complaint.
London & Quadrant Housing Trust (202216213)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, mould and associated repairs in the property.
London & Quadrant Housing Trust (202406109)
The complaint is about the landlord’s handling of repairs at the property. The Ombudsman has also looked at the landlord’s complaint handling.
London & Quadrant Housing Trust (202429540)
The complaint is about the landlord’s handling of a leak to the resident’s property and the subsequent damp and mould.
London & Quadrant Housing Trust (202418210)
The complaint is about the landlord’s handling of balcony repairs. The Ombudsman has also looked at the landlord’s complaint handling.
London & Quadrant Housing Trust (202426203)
The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Complaint handling.
London & Quadrant Housing Trust (202441876)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Repairs to the property’s back door.
London & Quadrant Housing Trust (202445604)
The complaint is about the landlord’s communications with the resident in relation to building safety.
London & Quadrant Housing Trust (202333129)
The complaint is about the landlord’s handling of: The resident’s reports of a neighbour preventing access to the communal garden. The formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.
London & Quadrant Housing Trust (202424148)
The complaint is about the landlord’s handling of the resident’s complaint about the condition of her property, its proposed works, and her wish to move home.
London & Quadrant Housing Trust (202407216)
The complaint is about the landlord’s handling of: Leaks affecting the resident’s balcony and living room ceiling. The complaint.
London & Quadrant Housing Trust (202440293)
The complaint is about the landlord’s handling of the complaints about a roof leak.
London & Quadrant Housing Trust (202430695)
The complaint is about the landlord’s: Response to the resident’s reports about pests, scaffold, and related balcony repairs. Response to the resident’s concerns about ventilation and condensation. Handling of the resident’s request for a management transfer. We have also investigated the landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (202434694)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
London & Quadrant Housing Trust (202422078)
The complaint is about the landlord’s handling of repairs and blockages to the resident’s toilet.
London & Quadrant Housing Trust (202444757)
The complaint is about the landlord’s handling of the resident’s reports about the condition of her window and front door.
London & Quadrant Housing Trust (202432159)
The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202442856)
The complaint is about the landlord’s handling of damp and mould including its delay in completing an inspection. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202411110)
The complaint is about the landlord’s handling of the resident’s: Reports of issues with the back door. Associated complaint.
London & Quadrant Housing Trust (202234791)
The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp, and mould and associated repairs. reports of concerns about a lack of kitchen storage space. associated complaint.
London & Quadrant Housing Trust (202445877)
The complaint is about the landlord’s handling of the resident’s reports of repairs to her windows. The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202405994)
The complaint is about the landlord’s handling of the resident’s report of a leak from the property above. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (202226971)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s complaint handling.
London & Quadrant Housing Trust (202440360)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould in the property. Request for replacement windows in the property. The Ombudsman has investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202441299)
This complaint is about the landlord’s response to the resident’s complaint about its handling of repairs related to damp and mould.
London & Quadrant Housing Trust (202425066)
The complaint is about the landlord’s response to the resident’s report of a leak, causing damp and mould.
London & Quadrant Housing Trust (202429859)
The complaint is about cold and ventilation issues in the property. We have also investigated the landlord’s handling of the complaint.
London & Quadrant Housing Trust (L&Q) (202425991)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Complaint.
London & Quadrant Housing Trust (202337516)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The resident’s complaint.
London & Quadrant Housing Trust (202318995)
The complaint is about the landlord’s handling of the resident’s: reports of repairs to: the bedroom wardrobe. the communal door handle and entry system. reports of pests in the building and the condition of the bin room. enquiry about rent. associated complaint.
London & Quadrant Housing Trust (202307372)
The complaint is about the landlord’s handling of the resident’s: Reports of damp walls. Concerns about the condition of the property’s doors and windows. The Ombudsman has considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202325530)
The complaint is about: The landlord’s handling of window repairs and replacement. The landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (202110693)
The complaint is about the landlord’s response to the resident's reports about antisocial behaviour (ASB).
London & Quadrant Housing Trust (202324885)
The complaint is about the landlord’s handling of: the resident’s reports of repairs to the window frames. the complaint.
London & Quadrant Housing Trust (L&Q) (202433017)
The complaint is about the landlord’s handling of the resident’s request to be rehoused on medical grounds.
London & Quadrant Housing Trust (L&Q) (202314421)
The complaint is about the landlord’s handling of: Repairs and maintenance at the resident’s property. The associated complaint.
London & Quadrant Housing Trust (202424634)
The complaint is about the landlord’s handling of both the resident’s reports of a leak from her bathroom, and of her complaint.
London & Quadrant Housing Trust (L&Q) (202435195)
The complaint is about the landlord’s handling of the resident’s concerns about cold temperatures within the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (202312176)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the outside steps.
London & Quadrant Housing Trust (202324530)
The complaint is about the landlord’s handling of the resident’s reports of leaks and repairs, and her complaint on the matter.
London & Quadrant Housing Trust (L&Q) (202308958)
The complaint is about the landlord’s response to the resident’s request for compensation for a damaged fridge freezer. We have also assessed the landlord’s complaint handling.
London & Quadrant Housing Trust (202326085)
The complaint is about the landlord’s response to the resident’s reports about leaks from the roof.
London & Quadrant Housing Trust (202326939)
The complaint is about the landlord’s handling of repairs and redecoration works to the resident’s property following a leak, including: the balcony doors, the decking, as well as the ceiling and flooring. The Ombudsman will also consider the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202418392)
The complaint is about the landlord’s response to leaks in the resident’s property including reported damage to the ceiling, hallway, walls and damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202424163)
The complaint is about the landlord’s handling of works within the resident’s bathroom and kitchen.
London & Quadrant Housing Trust (L&Q) (202427925)
The complaint is about the landlord’s handling of: Water leaks from the flat above, including repairs and damp and mould. The associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)