Clarion Housing Association Limited (202309690)
The complaint is about the landlord’s response to: The resident’s requests for adaptations and repairs at the property. The associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Clarion Housing Association Limited (202317177)
The complaint is about the landlord’s handling of reports of: Issues with damp and mould. Issues with heating. Issues with the windows. We have also considered the landlord’s record keeping.
Golding Homes Limited (202410615)
The complaint is about the landlord’s handling of the resident’s reports of a leak from her shower. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Great Places Housing Association (202318060)
The complaint is about the landlord’s handling of: Defect repairs. The resident’s complaint.
Lewes District Council (202341266)
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould reports of repairs to the shed roof complaint
London Borough of Barking and Dagenham (202216208)
The complaint is about the landlord's handling of the resident’s reports of pests being in her property. The Ombudsman will consider the associated complaint handling.
London Borough of Camden Council (202324855)
The complaint is about the landlord’s handling of the resident’s claim for a refund and compensation due to having no heating and hot water.
London Borough of Hammersmith and Fulham (202313990)
The complaint is about the landlord’s handling of the resident’s reports of repairs needed in the property. This includes: Cracks within and outside of the property. Window issues. Front door issues. Damp and mould.
London Borough of Lambeth (202322315)
The complaint is about the landlord’s handling of: Leak reports and associated repairs. The resident’s complaint.
London Borough of Waltham Forest (202405702)
The complaint is about the landlord’s response to: The resident’s reports of an ongoing wastewater leak affecting his property. The associated complaint.
London & Quadrant Housing Trust (202325383)
The complaint is about the landlord’s handling of: A pest infestation. The resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202331777)
The complaint is about the landlord's handling of the resident’s: Concerns about its caretaking and ground maintenance services. Complaint.
London & Quadrant Housing Trust (L&Q) (202416766)
The complaint is about: The landlord’s handling of repairs to leaking guttering and damaged window and the resident’s reports the required repairs were causing damp and mould. The Ombudsman has investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202419554)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak and damp and mould. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202419855)
The complaint is about the landlord’s handling of the resident’s: Report of outstanding repairs to a kitchen ventilation unit. Associated complaint.
Milton Keynes City Council (202315355)
The complaint is about the landlord’s handling of the resident’s: Report of a blocked communal soil stack pipe. Associated complaint.
Paragon Asra Housing Limited (202328053)
The complaint is about the landlord’s response to the resident’s: Request for information about her service charges. Associated complaint.
Peabody Trust (202218975)
The complaint is about the landlord's response to the resident’s: Reports of leaks, damp, and mould. Associated formal complaint.
Peabody Trust (202312236)
The complaint is about the landlord’s handling of: Reports of issues with the heating and hot water. The associated complaint.
Peabody Trust (202325915)
The complaint is about the landlord’s handling of a rat infestation.
Peabody Trust (202417674)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould and the related repairs. Asbestos and the replacement of his flooring. We have also considered the landlord’s handling of the associated complaints.
Sanctuary Housing Association (202404585)
The complaint is about the landlord’s response to the resident’s request for it to replace the front door and windows at his property.
Southern Housing (202310835)
The complaint is about the landlord’s handling of the resident’s: reports of an odour of sewage in the property. associated complaint.
Southway Housing Trust (Manchester) Limited (202306190)
The complaint is about the landlord’s response to the resident’s reports of defects with his new build property. The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Network Homes (202321413)
The complaint is about the landlord’s handling of repairs to the front of the building.
The Pioneer Housing and Community Group Limited (202325992)
The complaint is about the landlord’s handling of car park gate repairs. The Ombudsman has also considered the landlord’s complaint handling.
Thurrock Council (202323745)
This complaint is about the landlord’s handling of: Repairs to the resident’s hot water system. The associated complaint.
Watford Community Housing Trust (202205875)
The complaint is about the landlord’s handling of the resident’s: Requests for repairs. Concerns regarding staff conduct. We have also investigated the landlord’s complaint handling.
Westminster City Council (202322487)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property.
A2Dominion Housing Group Limited (202413131)
The complaint is about the landlord’s handling of:
Bromford Housing Group Limited (202314976)
The complaint is about the landlord’s handling of the resident’s reports of defects in her new home. The Ombudsman has also assessed the landlord’s complaint handling.
Camden Council (202322732)
The complaint is about the landlord’s handling of the resident’s reports of increased energy costs following a water tank repair.
Charnwood Borough Council (202229093)
The complaint is about the landlord’s handling of: The resident’s reports of a sewage leak at the property. The formal complaint.
City of London Corporation (202322236)
The complaint is about: The landlord’s handling of the resident’s reports of a leak affecting the utility room and the landing area. The landlord’s handling of the resident’s reports of water penetration through the patio doors.
East Midlands Housing Group Limited (202402459)
The complaint is about the landlord’s handling of repairs to the boiler, loss of heating, and loss of running water. We have also considered the landlord’s complaint handling.
Estuary Housing Association Limited (202308323)
The complaint is about the landlord’s handling of a project to paint internal communal areas. The Ombudsman has also assessed the landlord’s complaint handling.
Home Group Limited (202319764)
The complaint is about the landlord’s handling of the resident’s: concerns about the impact of the fire safety rating of the building on her selling her property, and work being undertaken to improve this rating. request that it buy back the property. We have also considered the landlord’s complaint handling.
Home Group Limited (202325031)
The complaint is about the landlord’s handling of the resident’s request for it to replace her bathroom flooring.
Irwell Valley Housing Association Limited (202318832)
The complaint is about the landlord’s: Handling of repairs to the bathroom. Handling of repairs to the kitchen and doors. Complaint handling.
Lodge Lane East Co-operative Housing Limited (202400559)
The complaint is about the landlord’s: Response to the resident’s reports concerning antisocial behaviour (ASB). Complaints handling.
London Borough of Camden Council (202317178)
The complaint is about the landlord’s handling of: The resident’s reports of noise disturbances from the flat above. The complaint.
London Borough of Camden Council (202322440)
The complaint is about the landlord’s handling of a report of a leak from the resident’s bathroom.
London Borough of Camden Council (202324739)
The complaint is about the landlord’s handling of the resident’s reports of second-hand smoke entering his property through the ventilation system.
London Borough of Camden Council (202406147)
The complaint is about the landlord’s handling of the resident’s reports of floorboard noise from the above property. The landlord’s complaint handling has also been considered.
London Borough of Hackney (202318351)
The complaint is about the landlord’s handling of the resident’s various repairs.
London Borough of Islington (202234917)
The complaint is about the landlord’s: Handling of the resident’s request for a reasonable adjustment. Complaint handling.
London Borough of Lewisham (202315835)
The complaint is about the landlord’s response to the resident’s: reports of a leak and the associated damp and mould. complaint. We have also considered the landlord’s record keeping.
London Borough of Lewisham (202405712)
REPORT COMPLAINT 202405712 Lewisham Council 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
London Borough of Waltham Forest (202412431)
The complaint is about the landlord’s handling of: Repairs to a bedroom ceiling. The resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202318626)
The complaint is about the landlord’s handling of the resident’s repair requests as a result of a leak.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)