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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Year: 2024 × Outcome: Maladministration ×

Showing 1,761 of 18,103 decisions

Decisions

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Newlon Housing Trust (202302204)

12 Jan 2024 Case 202302204 Maladministration Managing Relations

The resident’s complaint is about: The landlord’s handling of a breakdown of the hot water system and the associated offer of compensation. The Service has also investigated the landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

London Borough of Ealing (202128445)

10 Jan 2024 Case 202128445 Maladministration Managing Relations

The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.

Read the original Housing Ombudsman decision via the title.

London Borough of Hounslow (202119661)

10 Jan 2024 Case 202119661 Maladministration ASB/Abuse/Nuisance

REPORT COMPLAINT 202119661 London Borough of Hounslow 10 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Read the original Housing Ombudsman decision via the title.

A2Dominion Housing Group Limited (202016209)

9 Jan 2024 Case 202016209 Maladministration Managing Relations

The complaint is about the landlord’s: Handling of the resident’s application for succession. Complaint handling.

Read the original Housing Ombudsman decision via the title.

Royal Borough Of Greenwich (202115047)

9 Jan 2024 Case 202115047 Maladministration Managing Relations

The complaint is about the landlord’s handling of: external repair works including its level of communication; and the resident’s queries relating to a section 20 Landlord and Tenant Act 1985 (as amended) consultation. The Ombudsman has also considered the landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

Waltham Forest Council (202111996)

9 Jan 2024 Case 202111996 Maladministration Information and data management

This complaint is about the landlord’s handling of requests for information from its external insurance provider. The Ombudsman has also considered the landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

Nottingham City Council (202227250)

8 Jan 2024 Case 202227250 Maladministration Local Authority / ALMO or TMO

The complaint is about the landlord’s handling of: Major works to the communal parts of the building. Its potential purchase of the resident’s property.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (NHG) (202212193)

8 Jan 2024 Case 202212193 Maladministration ASB/Abuse/Nuisance

This complaint is about the landlord’s response to the resident’s reports of noise nuisance. The Ombudsman also considered the landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202207520)

4 Jan 2024 Case 202207520 Maladministration Estate Management

The complaint is about the landlord's handling of: External window cleaning and the associated service charges. The resident's concerns about the fire alarm system and procedure. The resident’s complaint.

Read the original Housing Ombudsman decision via the title.

Richmond Housing Partnership Limited (202014319)

2 Jan 2024 Case 202014319 Maladministration ASB/Abuse/Nuisance

The complaint is about the landlord’s handling of the resident’s: Reports of noise. Complaints.

Read the original Housing Ombudsman decision via the title.

Stonewater Limited (202214459)

2 Jan 2024 Case 202214459 Maladministration Financial

The complaint is about the landlord’s: Response to reports of a lack of provision of promised communal facilities and about associated service charges. Handling of the related complaint.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)