London Borough of Lambeth (202316552)
This complaint is about the landlord’s handling of reports of water ingress and subsequent repairs.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London & Quadrant Housing Trust (202313879)
The complaint is about the landlord’s response to the resident’s reports of flooding in the carpark which caused damage to his possessions. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202213195)
The complaint is about the landlord’s handling of reports of repairs to communal doors and safety concerns. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202322819)
The complaint is about the landlord’s handling of the resident’s request for it to install a larger bath in the bathroom. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202400354)
The complaint is about the landlord’s handling of repairs to the chimney.
One Housing Group Limited (202322848)
The complaint is about the landlord’s handling of: A roof leak and associated repairs. Reports of damp and mould. The resident’s complaint.
Peabody Trust (202319177)
The complaint is about the landlord’s handling of lift repairs. We have also investigated the landlord’s complaint handling.
Southampton City Council (202324519)
The complaint is about the landlord’s handling of the resident’s reports of: Rusty water from the cold taps, and a fault with the internal stop tap. Leaks and associated damage. We also considered the landlord’s handling of the related complaint.
Stonewater Limited (202325080)
The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also investigated the landlord’s complaint handling.
A2Dominion Housing Group Limited (202342384)
The resident’s complaint is about the landlord’s: Handling of repairs to the communal roof above the resident’s home. Response to his concerns about pigeons nesting in the roof cavity above his property. This investigation has also considered the landlord’s handling of the complaint.
Bristol City Council (202339015)
The complaint is about the landlord’s handling of: Repairs to the property and the resident’s concerns of asbestos. The associated complaint.
London Borough of Hammersmith and Fulham (202327447)
The complaint is about the landlord's: Offer of compensation for its handling of a repair to a hole in paving by the entrance door. Complaint handling.
London Borough of Hammersmith and Fulham (202346836)
The complaint is about the landlord’s handling of the resident’s reported: snags following her move into the property. concerns that there was no electricity in the property. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.
London Borough of Islington (202333554)
The complaint is about the landlord's handling of the resident’s reports of dumped rubbish in communal areas of the building and gardens.
London Borough of Lambeth (202321970)
The complaint is about the landlord’s handling of the resident’s service charge enquiries. We have also investigated the landlord’s complaint handling.
London Borough of Lambeth (202411410)
The complaint is about the landlord’s handling of the resident’s: Reports about the condition of the kitchen. Reports about the condition of the windows. We have also assessed the landlord’s complaint handling.
London Borough of Lewisham (202328037)
The complaint is about the landlord’s handling of: Reports of an overflowing external drain. Reports of a leak. The complaint.
London & Quadrant Housing Trust (202234914)
The complaint is about the landlord’s response to the resident’s: Reports of flooding from the balcony, which he said was caused by the new build property having been sold with defective or missing balcony drainage. Formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.
Peabody Trust (202311590)
The resident’s complaint is about the landlord’s handling of repairs to a boiler. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Stoke-on-Trent City Council (202412195)
The complaint is about the landlord’s handling of: Repairs to the resident’s property. Damp and mould in the property.
Abri Group Limited (202320191)
The complaint is about the landlord’s handling of the resident’s report of low water pressure.
Cobalt Housing Limited (202335451)
The complaint is about the landlord's administration of the resident's property pool plus (PPP) application and request it uploads supporting documents.
Metropolitan Thames Valley Housing (MTV) (202338715)
The complaint is about the landlord’s handling of repairs to the resident’s boiler and radiator.
Southwark Council (202309926)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Network Homes (Former Network Homes) (202332361)
The complaint is about the landlord’s response to the resident’s reports of repair issues with his bedroom window.
Aster Group Limited (202327863)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also looked at the landlord’s handling of the associated complaint.
Home Group Limited (202426535)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Milton Keynes City Council (202328994)
The complaint is about the landlord’s handling of: The resident’s reports of roof leaks and subsequent damp and mould issues. The associated complaint.
Moat Homes Limited (202400899)
The complaint is about the landlord’s handling of the resident’s concerns about his communication needs.
Welwyn Hatfield Borough Council (202409744)
The complaint is about: The landlord’s handling of reports of a roof leak to an outhouse. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Aster Group Limited (202321356)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
East Midlands Housing Group Limited (202310530)
The complaint is about: The landlord's handling of reports of issues with the kitchen installation. The landlord's handling of reports of issues with the boiler and radiators.
Haringey London Borough Council (202401088)
The complaint is about the landlord’s response to the resident’s: Request for a temporary or permanent move due to domestic violence (DV). Concern regarding the suitability of the temporary hotel accommodation. Concern regarding access for gas and electric safety checks. We have also considered the landlord’s complaint handling.
Leeds City Council (202401413)
The complaint is about the landlord’s response to the resident’s concerns over its handling of service charges.
London Borough of Barnet (202314823)
The resident has complained about the installation of a new fire safety alarm system in her property .
London Borough of Camden Council (202417323)
The complaint is about the landlord’s handling of: The resident’s reports of a leak into his home and the associated repairs, including damp and mould. The resident’s complaint and the level of compensation offered.
London Borough of Lewisham (202345032)
The complaint is about the landlord’s handling of the resident’s reports of damage to a heating pipe, and subsequent loss of heating and hot water. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (202016151)
The complaint is about the landlord’s handling of the resident’s reports of anti social behaviour (ASB) from her neighbour.
Metropolitan Thames Valley Housing (MTV) (202323586)
The complaint is about the landlord’s: Handling of repairs to the building’s communal windows and doors. Complaint handling.
MHS Homes Ltd (202347219)
The complaint is about the landlord’s handling of repairs to address heat loss.
Southern Housing (202302270)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. The landlord’s complaint handling is also considered.
Swindon Borough Council (202324022)
The landlord’s handling of bathroom repairs relating to damp and mould.
The Riverside Group Limited (202329485)
The resident’s complaint is about: The landlord’s handling of a power and water outage . The landlord’s handling of a lift outage, and an associated rescue of persons trapped inside the lift. The Ombudsman has also considered the landlord’s complaints handling.
A2Dominion Housing Group Limited (202325318)
The complaint is about the landlord’s handling of: Communal gardening. The resident's concerns about trees blocking light to his property. We have also investigated the landlord’s complaint handling.
Bromford Housing Group Limited (202326102)
The complaint is about the landlord’s handling of: Reports of subsidence. Repairs to an external retaining wall. The Ombudsman has also considered the landlord’s complaint handling.
Citizen Housing (202418244)
The complaint is about the landlord’s handling of the resident’s concerns of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
First Choice Homes Oldham Limited (202327125)
The complaint is about the landlord’s response to the resident’s complaints about damp and mould between 2022 and 2024.
Kirklees Metropolitan Borough Council (202324759)
The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202335707)
The complaint is about the landlord’s response to the resident’s reports of draughts in the property. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
Northamptonshire Rural Housing Association Limited (202336828)
The complaint is about the landlord’s handling of the resident’s request for a boiler repair.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)