Shepherds Bush Housing Association Limited (202225383)
The complaint is about the landlords handling of Water ingress to the property. Communication about the complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Southern Housing (202217797)
The complaint is about the landlord’s handling of: The resident’s concerns about the communal lighting being connected to her energy supply. The associated complaint.
Southern Housing Group Limited (202307715)
The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Wandle Housing Association Limited (202228991)
The complaint is about the landlord’s response to the resident’s: reports of an intermittent heating and hot water supply within her property. request for it to refit laminate flooring within the hallway of her property. associated complaint.
Aster Group Limited (202233448)
The complaint is about the landlord’s handling of the resident’s request for: Quarterly rent statements. Her account to be reviewed for fraudulent activity. The Ombudsman has also looked at the landlord’s complaint handling.
Habinteg Housing Association Limited (202214063)
The complaint is about the landlord’s handling of an interruption to its provision of communal laundry facilities during major work. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Redbridge (202125195)
The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, damp and mould, and the associated repairs. Request to move the radiators in the property. The Ombudsman has also considered the landlord’s complaint handling.
Bolton at Home Limited (202225369)
The complaint is about the landlord’s handling of the resident’s reports of damage to the perimeter wall. The Ombudsman has also considered the landlord’s complaint handling.
Camden Council (202218919)
The complaint is about the landlord’s handling of: The resident’s reports of no gas supply in the property to enable the resident to use her cooker. Reported damage to the resident’s furniture during the move to her current property. Reported repairs including damaged kitchen cupboards and worktops and a damaged …
Camden Council (202303779)
The complaint is about the landlord's response to the resident’s request for a parking space. The Ombudsman has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202212152)
The complaint is about: The landlord’s handling of the resident’s request for boundary fencing to be reinstated.
Hyde Housing Association Limited (202213207)
This complaint is about the landlord’s handling of: Kitchen and bathroom repairs. The associated complaint.
Lewisham Council (202209215)
The complaint is about the landlord’s response to the resident’s: Reports of cracks in his property and the communal areas. Concerns about the structural integrity of major components within the building. The Ombudsman has also considered the landlord’s complaint handling.
Lewisham Council (202227447)
The complaint is about the landlord’s response to the resident’s concerns about the standard of cleaning in the communal areas. The Ombudsman has also investigated the landlord's complaint handling.
London Borough of Hackney (202205960)
The complaint is about: The landlord’s handling of repairs. The landlord’s response to the resident’s request for adaptations. The landlord’s response to the resident’s request for reasonable adjustments. How the landlord responded to the resident’s concerns about the Tenancy Management Organisation (TMO) and the landlord’s monitoring. The landlord’s complaint handling.
Royal Borough Of Greenwich (202222341)
The complaint is about the landlord’s response to the resident’s concerns about the suitability of her kitchen. The Ombudsman has also considered the landlord’s complaint handling.
Watford Community Housing Trust (202301550)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Works to insulate the porch area.
Welwyn Hatfield Borough Council (202218216)
The complaint is about the landlord’s handling of: Reports of an ongoing leak. The resident’s complaint. The investigation also considers the landlord’s: Communication with the resident. Record keeping.
Camden Council (202126642)
The complaint is about the landlord’s handling of: The resident’s requests for it to remove and reimburse her service charges for water storage tanks. The resident’s requests for it to restore her independent mains water supply. Its complaint handling.
First Choice Homes Oldham Limited (202108369)
The complaint is about: The landlord’s handling of toilet and kitchen adaptations and repairs at the resident’s property. The landlord’s complaint handling and communication.
Hammersmith and Fulham Council (202225426)
The complaint is about delays in the landlord installing a fan in the bathroom. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202204724)
The complaint is about the resident’s reports concerning the landlord’s handling of: Repairs required at the property including cracks in the walls and ceilings, asbestos removal works required at the property and reported snagging issues in relation to flooring, skirting boards, the bath panel, gaps around the doorstep and skirting, …
North West Leicestershire District Council (202205460)
The complaint is about the landlord’s handling of the resident’s request to succeed to her mother’s tenancy.
Origin Housing Limited (202208035)
The complaint is about; The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The associated complaint handling.
Clarion Housing Association Limited (202222531)
The complaint is about the landlord’s response to the resident’s: Reports of repairs required to communal steps. Reports of a leak into the meter cupboard. Associated complaints.
Home Group Limited (202213850)
The complaint is about the landlord’s: Handling of the resident’s reports of trees and shrubs overhanging into his garden. Handling of the resident’s reports that common areas including an access footpath were not being maintained. Complaint handling.
LiveWest Homes Limited (202105579)
The complaint is about the landlord’s handling of: Remedial works in April 2021. The resident’s complaint.
Camden Council (202217163)
The complaint is about the landlord’s handling of: Reports of noise nuisance from a neighbouring property. The associated complaint
Clarion Housing Association Limited (202126885)
The complaint is about the landlord’s handling of: The resident’s queries about the administration and breakdown of her service charges; and The subsequent complaint.
Stonewater Limited (202224250)
The complaint is about the landlords handling of: The resident’s reports of damp and mould. Asbestos in the property. The residents associated complaint.
Clarion Housing Association Limited (202128101)
The complaint is about the landlord’s handling of reports from the resident of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling in this case.
ForHousing Limited (202215701)
The complaint is about: The landlord’s handling of shed, pointing, glazing, and electrical repairs at the resident’s property. The landlord’s complaint handling.
London Borough of Hackney (202227824)
The complaint is about the landlord’s handling of reports of a defective kitchen window. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202015707)
The resident’s complaint is about the landlord’s handling of: His decant and remedial repairs to the property following a leak. The capping of the gas supply to the property and repairs to the boiler. His associated complaint.
Peabody Trust (202114311)
The complaint is about the landlord’s handling of the resident’s reports concerning: Disputed service charges relating to the door entry system, communal repairs, fire safety works and lift repairs and maintenance. The level and reasonableness of service charges. Concerns regarding fire safety within the building. The associated complaint and the …
A2Dominion Housing Group Limited (202223766)
The complaint is about the landlord’s: Handling of external works to the block and the related communication with the resident. Information provided in relation to charges for external work to the block .
Clarion Housing Association Limited (202123972)
The complaint is about delays in the administration of the sale of the property. The Service has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202201266)
The complaint is about the landlord’s handling of: A leak in the resident’s property and the compensation offered. The associated complaint.
Hyde Housing Association Limited (202221220)
The complaint is about the landlord’s: response to the resident’s concerns relating to service charges for a concierge service; complaint handling.
Hyde Housing Association Limited (202301783)
The complaint is about the landlord’s handling of reports of leaks in the property and the associated repairs. The Ombudsman has also considered the landlord’s: complaint handling; record keeping.
Hammersmith and Fulham Council (202229120)
The complaint is about the landlord’s handling of repairs to the wet room.
Incommunities Limited (202216799)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour. The Ombudsman has also considered the landlord’s record keeping when considering this complaint.
LiveWest Homes Limited (202218852)
REPORT COMPLAINT 202218852 LiveWest Homes Limited 16 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
London Borough of Ealing (202210459)
The complaint is about: The landlord’s handling of the resident’s report of a leak at his property. The landlord’s complaint handling.
Sovereign Housing Association Limited (202218855)
The complaint is about the landlord’s handling of the resident’s reports of: Repairs required to the boundary wall. Overgrown brambles and the subsequent damage caused. The Ombudsman has also considered the landlord’s complaint handling.
Harlow District Council (202209329)
The complaint is about the landlord’s response to the resident’s: queries about heating and hot water charges. concerns about loft insulation. request to move the heating control panel.
Hyde Housing Association Limited (202224577)
This complaint is about the landlord’s:
Paragon Asra Housing Limited (202210065)
The complaint is about the landlord’s: Handling of the resident’s reports of ASB. Response to the residents installation of personal CCTV cameras.
Southern Housing Group Limited (202204109)
The complaint is about the landlord’s: Handling of repairs to faulty kitchen cupboard doors. Complaint handling.
LiveWest Homes Limited (202212273)
The complaint is about: The landlord’s response to the resident’s reports about service charges . The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from the resident.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)