Leeds Federated Housing Association Limited (202213689)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London Borough of Hackney (202229637)
The complaint is about the landlord’s handling of: The resident’s reports of loss of heating and hot water in her property. The resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaints handling.
London & Quadrant Housing Trust (L&Q) (202214856)
The complaint is about: The landlord’s response to the resident’s reports of a rodent infestation and its handling of a bathroom and kitchen installation. The landlord’s response to the resident’s reports of damp and mould. The landlord’s response to the resident’s reports of his vulnerabilities. The landlord’s response to the …
Norwich City Council (202224333)
The complaint is about: The landlord’s handling of the resident’s reports of damp and request for repairs following a leak. The landlord’s handling of the resident’s complaint.
Notting Hill Genesis (NHG) (202212610)
This complaint is about the landlord’s: Response to the resident’s various concerns about the condition of the block and the landlord’s management; Complaint handling. The Ombudsman also considered the landlord’s record keeping.
NSAH (Alliance Homes) Limited (202214812)
The complaint is about the landlord’s response to the resident’s request for compensation following a boiler breakdown.
Onward Homes Limited (202230826)
The complaint is about the landlord’s handling of: Reports of a leak affecting the resident’s property. The resident’s complaint.
Paradigm Housing Group Limited (202211070)
The resident’s complaint is about the landlord’s handling of: leaks in the property; reports of damp and mould around the bedroom window.
Paragon Asra Housing Limited (202229230)
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in her property. reports of a draught in her living room. This Service has also considered the associated complaint handling.
Peabody Trust (202204160)
The complaint is about: Rent and service charge increases. The landlord’s administration of the resident’s rent and service charge account. The landlord’s handling of the resident’s complaint.
Peabody Trust (202205548)
The complaint is about: The landlord’s handling of the resident’s new home introduction visit and defects inspection. The landlord’s response to the resident’s reports of defects/repairs in the property. The landlord’s handling of replacement keys. The landlord’s handling of the resident’s complaint.
Peabody Trust (202215646)
The complaint is about: The landlord's response to the resident’s reports of leaks damp and mould in his property. This investigation also considered the landlords complaint handling. This investigation also considered the landlords record keeping.
Places for People Group Limited (202203396)
The complaint is about: The landlord's response to the resident's concerns about the condition of the property following a mutual exchange. The landlord's handling of repairs to the property. The landlord's communication about a rent increase. The landlord’s complaint handling.
Plus Dane Housing Limited (202215069)
The complaint is about the landlord’s response to the resident’s concerns about: The standard of the garden maintenance. The conduct of the landlord’s gardeners. This Service has also considered the landlord’s handling of the complaint.
Sanctuary Housing Association (202215994)
The resident complains about the landlord’s handling of her reports of noise nuisance and antisocial behaviour.
Southwark Council (202209262)
The complaint is about the landlord’s handling of property adaptations. The Ombudsman has also decided to investigate the landlord’s complaint handling.
Southwark Council (202216877)
The resident’s complaint is about the landlord’s response to his reports of anti-social behaviour (ASB) and a neighbour’s reports of ASB about the resident. The Ombudsman will consider the landlord’s complaint handing.
Sovereign Network Homes (202204756)
REPORT COMPLAINT 202204756 Sovereign Housing Association and Network Homes (Formerly Sovereign Housing) 31 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the […]
Stonewater Limited (202223270)
The complaint is about the landlord’s handling of the resident’s queries about service charges. The Ombudsman has also investigated the landlord’s complaint handling.
Town and Country Housing (202216902)
The complaint is about the landlords response to the residents reports of anti social behaviour (ASB). This service has also considered the landlords record keeping.
Vivid Housing Limited (202214928)
The complaint is about the landlord’s handling of the resident’s: Reports of air tightness concerns, damp and mould and associated remedial works. The associated complaint.
Aspire Housing Limited (202206457)
The complaint is about: The landlords handling of repairs to the residents outbuilding. The Ombudsman has decided to investigate the landlord’s complaint handling.
Birmingham City Council (202216687)
The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to her flooring. The Ombudsman has also considered the landlord’s complaint handling.
Camden Council (202233157)
The resident’s complaint is about the landlord’s: Response to the resident’s reports of faults with the heating and hot water system; Handling of the associated complaint.
Clarion Housing Association Limited (202202193)
The complaint is about the landlord’s handling of the resident’s: request for a management transfer; reports of repairs to her property, safety issues with the building, and associated record keeping; fire safety concerns, and associated complaint handling.
Clarion Housing Association Limited (202208746)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour and noise from her neighbour above.
GreenSquareAccord Limited (202227249)
The complaint is about the landlord’s response to the resident’s concerns about the window cleaning service. This investigation has also considered the landlord’s handling of the associated formal complaint.
GreenSquareAccord Limited (202304099)
The complaint is about the landlord’s: Response to the resident’s concerns about staff conduct. Decision to request that the resident was only visited in pairs. Complaint handling. Management of knowledge and information.
Hyde Housing Association Limited (202226622)
The complaint is about the landlord’s handling of replacement works to doors and windows. The Ombudsman has also considered the landlord’s: complaint handling; record keeping.
Lambeth Council (202109540)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Concern about charges for communal heating. Complaint.
London & Quadrant Housing Trust (L&Q) (202202309)
The complaint is about the landlord’s handling of the resident’s: Reports of multiple outstanding repairs, mostly as a result of leaks to the property. Associated formal complaint.
London & Quadrant Housing Trust (L&Q) (202206684)
The complaint is about: The landlord’s handling of the resident’s request for trunking to be removed from her property and the arrangements to decant her temporarily to carry out the work. The landlord’s complaints handling.
Metropolitan Thames Valley Housing (MTV) (202203908)
The complaint is about: The landlord’s response to the resident’s request for information about her service charges. The landlord’s handling of the resident’s property sale. The landlord’s handling of the associated complaints.
Notting Hill Genesis (NHG) (202207000)
The complaint is about the landlord’s handling of: a water pipe repair; a repair to the resident’s bedroom window; the resident’s reports of antisocial behaviour (ASB) and noise nuisance by a neighbour; the resident’s complaint.
Peabody Trust (202111453)
The complaint is about the landlord’s response to: The residents report of disturbance from delivery men ringing his doorbell. The residents’ concerns in relation to the introduction of parking management. Complaint handling.
Places for People Group Limited (202214582)
The complaint is about the landlord’s handling of the resident’s reports of: Outstanding repairs within the property. Antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202221769)
The complaint is about the landlord’s handling of the resident’s reports concerning: The lettings process including the viewing and sign-up process. The condition of the property when let, including outstanding repairs and the condition of the garden and overgrown trees. Repairs required at the property. The associated complaint.
Clarion Housing Association Limited (202207661)
REPORT COMPLAINT 202207661 Clarion Housing Association Limited 24 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Southern Housing (202307305)
The complaint is about the landlord’s handling of the resident’s reports concerning: Outstanding repairs required to address damp and mould in the property. The level of service and conduct of a member of staff. Queries in relation to a possible temporary or permanent move from the property. The associated complaint.
Southwark Council (202122806)
The complaint is about: The landlord’s handling of repair works following burst pipes and flooding. The landlord’s handling of the resident’s complaint.
Stonewater Limited (202208609)
The complaint is about the landlord’s handling of: Defect repairs to the resident’s property. The associated complaint.
Waltham Forest Council (202200694)
The resident’s complaint is about the landlord’s: Handling of repairs: Arising from a leak in the bathroom, and the subsequent associated repairs she requested to floorboards, flooring (including carpets), the bath, ceilings and a cupboard on the floor below; To the back doors; To a bedroom window; To her garden …
Wandle Housing Association Limited (202212795)
The landlord’s handling of the resident’s reports of outstanding repairs. The landlord’s record keeping has also been investigated.
A2Dominion Housing Group Limited (202124116)
The complaint is about the landlord’s handling of: Reports of disrepair to the windows and condensation causing mould growth and high internal temperatures. The resident’s associated complaint.
East Midlands Housing Group Limited (202211795)
REPORT COMPLAINT 202211795 East Midlands Housing Group Limited 26 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Hyde Housing Association Limited (202207040)
The complaint is about the landlord’s handling of: Repairs to the bathroom, kitchen, plastering and intercom. The associated complaint and request for compensation.
Hyde Housing Association Limited (202303564)
The complaint is about: The landlord’s handling of reports of an overhanging tree blocking the communal light sensor. The associated complaint handling.
London & Quadrant Housing Trust (L&Q) (202203840)
The complaint is about: The landlord’s response to the resident’s reports of a leak. The landlord’s complaint handling.
Rooftop Housing Association Limited (202224142)
This complaint is about the landlord’s: Handling of various energy efficiency works to the property; Response to the resident’s reports of damp and mould; Complaint handling.
Sage Housing Limited (202210088)
The complaint is about the landlord’s handling of: 2 leaks at the resident’s property which resulted in damp and mould in the bathroom, kitchen and one of the bedrooms. Repair works to the bathroom door, shower rail, bath panels and light in the bathroom. The associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)