NSAH (Alliance Homes) Limited (202228891)
This complaint is about the landlord’s handling of the resident’s request for roof repairs.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Peabody Trust (202210109)
The complaint is about: The landlord’s handling of the resident’s reports of leaks from the property above. The resident's request to be rehoused. The landlord’s handling of the resident's complaint.
Sanctuary Housing Association (202223152)
The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s response to the resident’s concerns about a kitchen replacement.
Crawley Borough Council (202201018)
The complaint is about the landlord’s: Response to reports of leaks. Response to the associated repair work from the leaks. Response to reports of groundwork defects in the garden. Handling of reports of settlement cracks. Handling of the resident’s queries about solar panels. Response to reports of repair to the …
Home Group Limited (202210494)
The complaint is about: The landlord’s response to the resident’s concerns over its handling of service charges and the services received. The landlord’s response to the resident’s reports about repairs to the property. The landlord’s complaint handling has also been investigated.
Leeds City Council (202219543)
The complaint is about: The landlord's response to a reported leak. The landlord’s handling of the resident’s report of damage caused to her property by the leak. The Ombudsman has also considered the landlord’s handling of the complaint.
Milton Keynes City Council (202102710)
The complaint is about the landlord’s handling of: The resident’s reports of alleged antisocial behaviour (ASB) from her neighbour. The resident’s concerns about the condition of her property. The landlord’s complaint handling has also been investigated.
One Housing Group Limited (202229865)
The complaint is regarding the landlord’s: Handling of repairs to heating and hot water in the property. Communication in relation to an energy meter fault following changes to the heating system in the property. The Ombudsman has also considered the landlord’s complaint handling.
The Riverside Group Limited (202231624)
The complaint is about the landlord’s handling of the resident’s queries about a service charge, and paying for a service that was not being provided. The Ombudsman has also considered the landlord’s: Complaint handling. Knowledge and information management.
Haringey London Borough Council (202222160)
The complaint is about the landlord’s handling of a leak in the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.
Home Group Limited (202230420)
The complaint is about the landlord’s handling of recharges at the end of the resident’s tenancy. The Ombudsman has also investigated the landlord’s complaint handling.
Peabody Trust (202204929)
The complaint is about the landlord’s handling of: A boiler repair. The resident’s reports of recurrent damp and mould. The associated complaint.
Southwark Council (202218329)
The complaint is about the landlord’s handling of: Repairs to the resident’s fire exit door. The resident’s request for anti-climb paint to be installed on the gas pipe outside the property. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202212695)
The complaint is about: The landlord’s handling of repairs relating to water ingress. The landlord’s handling of the complaint.
Royal Borough of Kensington and Chelsea (202208675)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks during and after roofing works. Complaint.
Sage Housing Limited (202201359)
The resident’s complaint is about the landlord’s handling of: Financial incentives offered during the sales process for the property. Snagging issues with the property and block. His complaint.
Wandsworth Council (202208885)
The complaint is about the landlord’s handling of: The resident’s reports of repairs, in particular: Kitchen units. Cracks in the walls and ceilings. Floorboards. Garden. The resident’s concerns about its temporary construction site. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202302015)
The complaint is about: The landlord’s handling of repairs to the boiler. The level of compensation offered in response to the complaint. This service has also investigated the landlord’s complaint handling.
Westminster City Council (202223813)
This complaint is about the landlord’s: Response to the resident’s concerns about leaks, damp and mould; Complaint handling. The Ombudsman also considered the landlord’s record keeping.
Bromsgrove District Housing Trust Limited (202221811)
The complaint is about the landlord’s: Communication about damp, mould, and condensation during the resident’s mutual exchange. Handling of repairs following the mutual exchange including damp and mould.
ForHousing Limited (202217777)
The complaint is about: The landlord’s handling of leaks, damp, and mould at the resident’s property. The landlord’s handling of the resident’s decant from her property. The landlord’s complaint handling.
Haringey London Borough Council (202221780)
The complaint is about the landlord’s handling of the resident’s reports about multiple outstanding repairs.
London & Quadrant Housing Trust (L&Q) (202214474)
The resident’s complaint is about the landlord’s handling of: the replacement bedroom flooring; the complaint, including compensation offered.
Orbit Group Limited (202216362)
The complaint is about the landlord’s: Response to the works required in the resident’s bathroom. Complaint handling.
Orbit Group Limited (202227459)
The landlord’s response to the resident’s reports of outstanding defects to the property. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing Group Limited (202219953)
The complaint is about the landlord’s handling of repairs to the resident’s roof and guttering, including delayed appointments and damages caused to the resident’s property. The landlord’s complaint handling has also been investigated.
London & Quadrant Housing Trust (L&Q) (202124688)
The complaint is about the landlords handling of the resident’s: Reports of window repairs. Reports of issues in the communal areas. Associated complaint.
Sheffield City Council (201902716)
The residents have complained about the landlord’s handling of repairs issues, in particular: The installation of a new front door. Damp and mould. The bathroom light. The installation of an extractor fan in the kitchen. The Service has also investigated the landlord’s communication and complaint handling including the level of …
Birmingham City Council (202217239)
The complaint is about the landlord’s handling of the resident’s request for a replacement kitchen. This Service has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202218348)
The complaint is about the landlord’s handling of: Payments of compensation from an earlier complaint. Rent and utility bill arrears accrued while the property was unoccupied by the resident. The Ombudsman has also considered the landlord’s complaint handling.
First Choice Homes Oldham Limited (202228033)
The complaint is about the landlord’s handling of a fault with the heating when the resident initially moved into the property. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
London Borough of Enfield (202230676)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour. Complaint handling.
Peabody Trust (202123955)
The complaint is about the landlord’s handling of repairs following a leak from the neighbouring property. The Ombudsman is also considering the landlord’s complaints handling.
Lambeth Council (202213082)
REPORT COMPLAINT 202213082 Lambeth Council 5 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Wolverhampton City Council (202208141)
The resident’s complaint is about the landlord’s handling of: Requests for repairs. Requests for tree maintenance. A request to replace a boundary hedge with a fence. The Ombudsman has also considered the landlord’s complaints handling when considering the complaint.
A2Dominion Housing Group Limited (202214973)
The complaint is about: The landlord’s handling of the resident’s concerns about her patio. The landlord’s complaint handling.
Camden Council (202215089)
The complaint is about: The landlord’s handling of the resident’s request to refurbish her kitchen. The Ombudsman has also investigated the landlord’s complaint handling, and level of compensation offered.
GreenSquareAccord Limited (202218810)
The complaint is about the landlord’s response to the resident’s reports of low water pressure from the shower in her bathroom. This report also looks at the landlord’s complaint handling. This report also looks at the landlord’s knowledge and information management.
Mid Devon District Council (202228837)
The complaint is about the landlord’s handling of repairs to the heating and hot water in the property. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202126871)
The complaint is about the landlords handling of the resident’s: Reports of damp and mould and associated repairs. Reports of pests. Concerns about an increase in service charges. Reports of issues with its estate management. Associated complaint.
Paragon Asra Housing Limited (202218861)
The complaint is about: The landlord’s handling of a leak into the property. The Ombudsman has also considered the landlord’s complaint handling.
Stoke-on-Trent City Council (202221758)
The complaint is about the landlord’s handling of a request to complete repairs in the resident’s bathroom.
Aster Group Limited (202122022)
The complaint is about: The landlord’s handling of repairs to the resident’s block. The landlord’s complaint handling has also been investigated.
Blackpool Council (202213281)
The complaint is about the landlord’s response to the resident’s repairs reports and concerns about the letting condition of her former property.
Clarion Housing Association Limited (202205452)
The complaint is about: The landlord's response to the resident's reports of antisocial behaviour (ASB) from a neighbour. The landlord's handling of the complaint and the amount of compensation it offered.
ForHousing Limited (202221471)
The complaint is about: The landlord’s handling of damp works required to the resident’s property and associated repairs following the works. The landlord’s handling of the resident’s complaint, including request for compensation.
Grand Union Housing Group Limited (202215462)
The complaint is about: The landlord’s response to the residents’ reports of a neighbour dispute. The landlord’s handling of the complaint.
Haringey London Borough Council (202217942)
The complaint is about the landlord’s handling of the resident’s report about the conduct of a repair’s operative. The landlord’s complaints handling has also been investigated.
Hyde Housing Association Limited (202201221)
This complaint is about the landlord’s handling of: Bathroom repairs, including a broken window. The resident’s request to remove moss and debris from the roof. The associated complaint.
Hyde Housing Association Limited (202211524)
The complaint is about: The landlord’s response to the resident’s report of a fly infestation in the property. The landlord’s handling of a leak under the kitchen sink. The Ombudsman has also considered the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)