Norwich City Council (202327130)
The complaint is about the landlord’s handling of repairs to the resident’s front door and adjacent wall.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Nottingham City Council (202328988)
The complaint is about the landlord's handling of the upkeep of the communal area of the resident’s property.
One Housing Group Limited (202231890)
The complaint is about the landlord’s handling of compensation for the resident’s loss of heating and hot water.
A2Dominion Housing Group Limited (202421085)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also investigated the landlord’s handling of the complaint.
City of Westminster Council (202327330)
The complaint is about the landlord’s handling of: Bathroom works between May 2023 and May 2024. The resident’s complaints.
Colchester City Council (202325825)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Hackney Housing Co-operative Limited (202225603)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Handling of electrical works in the property. Complaint handling.
Jigsaw Homes Group Limited (202234888)
The complaint is about the landlord’s response to the resident’s request for repairs to his gardens. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Camden Council (202326521)
The complaint is about the landlord’s handling of a repair to the communal front door following a forced entry to deliver a fire safety programme. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Lambeth (202318964)
The complaint is about the landlord’s handling of: Boiler repairs boiler and the installation of a new boiler. The installation of radiator thermostats. The installation of a new electric fire. The associated complaints.
London Borough of Lewisham (202428707)
The complaint is about the landlord’s handling of the resident’s report of a leak from the flat above and subsequent damage to the property.
London Borough of Newham (202232963)
The complaint is about the landlord’s handling of the: resident’s reports of repairs associated complaint The Ombudsman has also considered the landlord’s Knowledge and Information management (KIM).
London & Quadrant Housing Trust (202315612)
The complaint is about the landlord’s handling of: Repairs in the bathroom to the tiling, sink, bath panel, light and extractor fan. A leak from the bath which damaged the ceiling below. The resident’s request for a new bathroom. The formal complaint. The Ombudsman has also considered the landlord’s knowledge …
London & Quadrant Housing Trust (202418159)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The landlord’s complaint handling has also been considered.
Midland Heart Limited (202226163)
The complaint is about the landlord’s handling of: Reports of repairs and silverfish. The associated complaint.
Peabody Trust (202316643)
The complaint is about: The landlord’s handling of the resident’s reports that the property was cold and did not retain heat. The landlord’s handling of the complaint.
Peabody Trust (202410207)
The complaint is about: the landlord’s response to the resident’s concerns about her rent and service charges for the financial year 2024 to 2025. the landlord’s complaint handling.
Places for People Group Limited (202416696)
The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.
Southern Housing (202119657)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the flooring. The landlord’s complaint handling has also been considered.
The Guinness Partnership Limited (202431434)
The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance by her neighbours. Associated complaint.
Chelmer Housing Partnership Limited (202300166)
The complaint is about the landlord’s handling of the resident’s defects reports. We have also considered the landlord’s complaint handling.
London Borough of Camden Council (202331237)
The complaint is about the landlord’s handling of: Reports of noise nuisance. The resident’s request for rehousing. Compensation offered following a previous Ombudsman determination. The associated complaints.
Southern Housing (202312546)
The complaint is about the landlord’s handling of reports of antisocial behaviour. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202345840)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the landlord’s handling of the associated complaint.
Westward Housing Group Limited (202339011)
The complaint is about the landlord’s handling of the resident’s rent arrears and changes to his direct debit rent payments.
London & Quadrant Housing Trust (L&Q) (202307107)
The complaint is about the landlord’s handling of: The resident’s concerns about parking and antisocial behaviour (ASB). The associated complaint.
London Borough of Islington (202323888)
The complaint is about the landlords handling of the resident’s requests for it to: Repair plaster in the hallway. Relocate the fuse box. We have also considered the landlord’s complaint handling.
London Borough of Lambeth (202423025)
The complaint is about the landlord’s handling of water ingress at the property. We have also investigated the landlord’s complaint handling.
London Borough of Lambeth (202431586)
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202409617)
The complaint is about the landlord’s handling of the resident’s: Reports about a window repair. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202321865)
The complaint is about the landlord’s handling of the resident’s reports about issues with the flower bed in her garden.
Notting Hill Genesis (NHG) (202304281)
The complaint is about the landlord’s response to the resident’s concerns about the standard of the grounds maintenance and its contractor management.
Southern Housing (202315808)
The complaint is about the landlord’s handling of repairs following works carried out at a neighbouring property.
Stonewater Limited (202345091)
The complaint is about the landlord’s handling of: Immersion heater repair reports and the compensation it offered for this. The associated complaint.
A2Dominion Housing Group Limited (202331913)
The complaint is about the landlord’s handling of: the resident’s queries about the deficit charges added to the service charge accounts. the associated complaint.
Bromford Housing Group Limited (202215298)
The complaint is about the landlord’s handling of: the resident’s concerns about parking outside her home. the associated complaint.
London Borough of Hackney (202324924)
The complaint is about the landlord’s handling of reports of residue in the property.
London Borough of Lambeth (202322692)
The complaint is about the landlord’s handling of: Window repairs. Boiler repairs. We have also investigated the landlord’s complaint handling.
London Borough of Lambeth (202408323)
The complaint is about the landlord’s response to the resident’s report of damp and mould in the property. We have also considered the landlord’s complaint handling as part of the assessment.
London & Quadrant Housing Trust (202348138)
The complaint is about the landlord’s handling of repairs to a leak through the bedroom ceiling. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (202421680)
REPORT COMPLAINT 202421680 London & Quadrant Housing Trust (L&Q) 22 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
London & Quadrant Housing Trust (L&Q) (202307153)
The complaint is about the landlord’s handling of: The resident’s service charge queries. The resident’s reports about the conduct of a member of staff. The complaint.
London & Quadrant Housing Trust (L&Q) (202434180)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Repairs. This Service has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202332462)
The complaint is about the landlord’s handling of: The resident’s request for information relating to her service charge. The associated complaint.
Sovereign Network Group (202430171)
The complaint is about the landlord’s responses to the resident’s: reports of a leak through around his living room window causing damp. associated complaint.
Stevenage Borough Council (202412705)
The complaint is about the landlord’s handling of the resident’s:
Cognatum Estates Ltd (202317780)
The complaint is about: The landlord’s response to the resident’s concerns about major works. Complaint handling.
Harlow District Council (202411360)
The complaint is about the landlord’s handling of the resident’s: Reports about the standard of cleanliness in communal areas outside his property. Associated complaint.
Jigsaw Homes Group Limited (202420615)
The resident’s complaint is about the landlord’s response to her reports regarding damp and mould in her property.
Leeds City Council (202332435)
The complaint is about the landlords handling of recurring garden drainage issues.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)