London Borough of Enfield (202215268)
The complaint is about the landlord’s handling of improvement works to a bathroom. The Ombudsman has also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London Borough of Hounslow (202312239)
The complaint is about the landlord’s: Handling of the Electrical Installation Condition Report (EICR). Complaint handling.
London Borough of Lewisham (202231881)
The complaint is about the landlord’s handling of outstanding repairs, including damp and mould. The Ombudsman has also considered the landlord's complaint handling.
London Borough of Newham (202205387)
The complaint is about the landlord’s: Handling of the resident’s reports of rats in the property. Response to the resident’s reports of a leaking toilet at the property. Handling of the associated complaint.
Metropolitan Thames Valley Housing (MTV) (202201502)
The complaint is about the landlord’s handling of: A management transfer. The resident’s reports about her neighbour’s conduct. The resident’s complaint. This service has also investigated the landlord’s knowledge and information management.
North Star Housing Group (202225344)
The landlord’s handling of a reported leak and damp and mould at the resident’s property.
Notting Hill Genesis (NHG) (202123372)
The complaint is about the landlord's handling of the resident's reports of an ongoing leak into her property. This service has also considered the landlord’s handling of the resident’s complaint in this investigation.
Orbit Group Limited (202220757)
The complaint is about the landlord’s response to the resident’s: Request for information relating to her service charge for grounds maintenance. Request for evidence of actual expenditure relating to her service charge. Complaint.
Royal Borough of Kensington and Chelsea (202219537)
The complaint is about the landlords handling of the repairs to the resident’s radiators.
Silva Homes Limited (202225552)
This complaint is about the landlord’s handling of damp and mould problems in the resident’s home.
Southern Housing Group Limited (202207242)
The complaint is about the landlord's handling of: the repairs to the resident’s property in relation to: the roof. the crack in the party wall. the planned works to replace the roof. the resident’s complaint. The Ombudsman has also assessed the landlord’s record keeping.
Sovereign Network Homes (202213941)
The complaint is about the landlord’s response to the resident’s reports of damp, mould and water ingress . The Ombudsman has also considered the landlord’s complaint handling.
Vivid Housing Limited (202228847)
The complaint is about: The landlord’s handling of garden drainage works including the replacement of the resident’s shed. The landlord’s complaints handling.
Wandle Housing Association Limited (202230626)
The complaint is about the landlord’s handling of repairs to the resident’s property including damp and mould, repairs to the windows and doors, and replacement of the bathroom extractor fan.
Birmingham City Council (202210764)
REPORT COMPLAINT 202210764 Birmingham City Council 28 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Clarion Housing Association Limited (202206745)
The complaint is about the landlord’s handling of: Repairs to the property, including leaks, subsidence and cracks in the ceilings and walls. The resident being moved into temporary accommodation. The resident’s request for a transfer to another property. The associated complaint.
ForHousing Limited (202206393)
The complaint is about: The landlord’s response to the resident’s reports of a collapsed drain and its handling of the associated repairs. The landlord’s response to the resident’s reports of a fly infestation. The landlord’s handling of the resident’s complaint.
Hammersmith and Fulham Council (202222739)
This complaint is about the landlord’s handling of: Repairs to, and a subsequent leak from, the resident’s toilet. The associated complaint.
Home Group Limited (202215876)
The resident’s complaint is about the landlord’s handing of his reports of Anti Social Behaviour (“ASB”) and his complaint.
‘Johnnie’ Johnson Housing Trust Limited (202222109)
The complaint is about the landlord’s handling of the resident’s report of a sewage leak.
London Borough of Hackney (202228593)
The complaint is about the landlord’s handling of repairs to the communal lift. The Ombudsman has decided to consider: The landlord’s record keeping. The landlord’s complaint handling.
London Borough of Islington (202219634)
This complaint is about the landlord’s: Handling of structural movement to the property’s extension; Response to the resident’s report of a flood; Response to the resident’s reports of leaks, damp and mould. The Ombudsman also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202206230)
The complaint is about the landlord’s: response to the resident about antisocial behaviour (‘ASB’) from tenants of a leasehold flat below. complaint handling.
London & Quadrant Housing Trust (L&Q) (202207570)
The complaint is about the landlord’s handling of the resident’s: request for a move. reports of Anti Social Behaviour (ASB). This Service has also considered the landlord’s: complaint handling. consideration of the resident’s vulnerability.
London & Quadrant Housing Trust (L&Q) (202212849)
The complaint is about the landlord’s handling of the resident’s complaint concerning its handling of her bathroom repairs, and its offer of compensation.
Optivo (now Southern Housing) (202205013)
The complaint is about the landlord’s handling of the resident’s:
Richmond Housing Partnership Limited (202223343)
The complaint is about: The landlord’s handling of repairs to communal doors and lighting. The landlord’s response to the resident’s concerns about staff conduct. The landlord’s complaint handling.
Sovereign Network Homes (202224092)
The complaint is about the landlord’s: Response to the residents reports of damp and mould at the property. Response to the resident’s reports of outstanding repairs at the property. Complaint handling.
Stonewater Limited (202221722)
The complaint is about the landlord’s handling of the redeployment of the resident warden.
The Guinness Partnership Limited (202218161)
The complaint is about the landlord’s handling of: The void works and the resident’s reports of repair issues upon moving into the property. The boiler repair issues. The landlord’s handling of the complaint has also been considered.
The Guinness Partnership Limited (202218443)
The complaint is about: The landlord’s handling of the residents reports of damage to a window blind and sofa. The landlord’s complaint handling.
The Riverside Group Limited (202304703)
The complaint is about the landlord’s handling of the resident’s reports of: A leak and the associated damp and mould. A carbon monoxide leak. The Ombudsman will also consider the landlord’s complaint handling.
A2Dominion Housing Group Limited (202208692)
The complaint is about the landlord’s handling of the resident’s reports of loss of heating in the property. The Ombudsman has also considered the landlord’s: Complaint handling. Knowledge and information management.
A2Dominion Housing Group Limited (202216290)
The complaint is about the landlord’s response to the resident’s reports of water ingress to his flat due to leaks in a communal cupboard. The Ombudsman has also considered the landlord’s complaint handling.
Birmingham City Council (202200232)
The complaint is about the landlord’s response to the resident’s report of a leaking waste pipe. The Ombudsman has also considered the landlord’s complaint handling.
bpha Limited (202124310)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The landlord’s handling of the complaint has also been considered.
Central Bedfordshire Council (202224255)
The complaint is about the landlord’s: Response to damp and mould following a leak in the property. Complaint handling.
Clarion Housing Association Limited (202314636)
The complaint is about the landlord’s handling of: a communal bin shed not being secure. reports about fly-tipping. the resident's enquiries about service charges. the complaint.
GreenSquareAccord Limited (202125886)
The complaint is about: The landlord’s response to the resident’s reports about changes made to the communal garden by a neighbour. The landlord’s complaint handling.
Lambeth Council (202217300)
The complaint is about the landlord’s handling of repairs to the bathroom. The Ombudsman has decided to investigate the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202206101)
The complaint is about: The landlords response to the residents reports of anti social behaviour (ASB). The landlords response to the residents concerns over the fire safety of her property. The landlords handling of the associated complaint.
One Housing Group Limited (202224679)
The complaint is about the landlord’s handling of: The resident’s reports of leaks to the property and subsequent damp and mould. The Ombudsman has also investigated the landlord’s complaint handling and communication with the resident.
Ongo Homes Limited (202219039)
The complaint is about the landlord’s response to the residents’ complaint about delays progressing their Right to Acquire application.
Orbit Group Limited (202201763)
The complaint concerns the condition of the property at the start of the tenancy. The Ombudsman has also considered the landlord’s complaint handling.
Places for People Group Limited (202212799)
The complaint is about the landlord’s handling of reports of damage to the building, paving, and the management company’s response. The Ombudsman has also investigated the landlord’s complaint handling.
Portsmouth City Council (202224228)
The complaint is about the conduct of the landlord’s staff in relation to the: Handling of the resident’s request to move. Formal complaint.
Southern Housing (202211975)
The complaint is about the landlord’s handling of: The resident’s reports of defects in his property. The associated complaint.
St Mungo Community Housing Association (202214386)
This complaint is about: The level of compensation offered by the landlord following the resident’s complaints about roof leaks and damp in his home. The landlord’s complaint handling.
Stoke-on-Trent City Council (202122682)
The complaint is about the landlord’s handling of concerns raised about the condition of the windows, doors, roof and guttering. The Ombudsman has also considered the landlord's complaint handling.
Wandle Housing Association Limited (202224519)
The complaint is about the landlord’s: Handling of a heating and hot water repair. Complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)