Network Homes Limited (202120408)
The complaint is about the landlord’s response to the resident’s reports about: Allocation of parking bays. Its management of the parking area. The landlord’s complaints handling has also been investigated.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
A2Dominion Housing Group Limited (202101199)
The complaint is regarding the landlord’s response to the resident’s reports of damp and mould in the property.
Brentwood Borough Council (202203645)
The complaint is about the landlord’s response to the resident’s request for a kitchen replacement.
Sanctuary Housing Association (202123312)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) from her neighbour (Mr A). The landlord’s handling of the associated complaint.
Southwark Council (202119848)
The complaint is about the landlord’s handling of required repairs and remedial works at the property, following a leak from the property above. The complaint is also about the landlord’s associated handling of the complaint.
Onward Group Limited (202203912)
The complaint is about the landlord’s handling of repairs to the resident’s windows.
Metropolitan Thames Valley Housing (202206836)
The complaint is about the landlord’s: response to the resident’s request for a replacement front door; complaints handling.
Norwich City Council (202115493)
The Complaint is about the landlord’s handling of: The leaseholder’s reports of damp at the property. The leaseholder’s complaint.
One Housing Group Limited (202115970)
The complaint is about the landlords handling of: Structural movement in the property and cracks. The residents reports of repairs.
Chisel Limited (202112550)
The complaint concerns: The landlord's handling of the resident’s reports of antisocial behaviour. The related complaint.
Clarion Housing Association Limited (202114416)
The complaint is about the landlord’s response to the resident’s concerns about the management and maintenance of the car parking area.
Lambeth Council (202116411)
The resident’s complaint is about the landlord’s handling of the reduction of the height of the property’s hedge .
Hammersmith and Fulham Council (202204229)
The complaint concerns: How the landlord handled reports of a blocked and overflowing waste pipe. The associated formal complaint into this matter.
Believe Housing Limited (202123042)
The complaint is about the landlord’s handling of the resident’s reports of a cold home and her concerns regarding the insulation of the property.
Clarion Housing Association Limited (202110906)
This complaint is about the landlord’s handling of the resident’s reports of an inconsistent water supply to her property.
Hammersmith and Fulham Council (202202575)
The complaint is about the landlord’s response to reports of faulty windows by the resident.
Hyde Housing Association Limited (202100088)
The complaint is about: The landlord’s response to the resident’s reports of a roof leak, including the resident’s reports of damage and the landlord’s handling of repairs. The landlord’s complaint handling.
London & Quadrant Housing Trust (202123437)
The complaint concerns: How the landlord handled the resident’s reports of noise nuisance from the communal heating system in the building. The associated formal complaint into this matter.
Paragon Asra Housing Limited (202004419)
The complaint is about the landlord’s: Response to the resident’s reports of problems with the roof and balcony at the property. Complaints handling.
Trafford Housing Trust Limited (202202308)
The complaint is about the landlord’s handling of the resident’s reports of heating issues within the property.
Inquilab Housing Association Limited (202006150)
The complaint is about the landlord’s: Response to the resident’s reports of a roof leak and defective pointing. Complaint handling.
Sovereign Living Limited (202101792)
This complaint is about the landlord’s handling of the resident’s request for the damage caused to the ceilings in the property to be rectified. The related complaint.
Wolverhampton City Council (202205867)
The complaint is about the landlord’s: response to the resident’s reports of repair issues in his bathroom; complaints handling.
Tower Hamlets Homes (202204302)
The complaint is about the landlord’s handling of repairs to the communal door entry/intercom system at the resident’s property.
Habinteg Housing Association Limited (202201806)
The complaint is about: The landlord’s handling of the replacement of the resident’s kitchen. The landlord’s handling of the resident’s complaint.
Hyde Housing Association Limited (202121437)
The complaint is about: The landlord’s handling of repairs to the property, including the kitchen, bathroom and guttering. The landlord’s complaint handling.
London Borough of Barnet (202106502)
The resident’s complaint is about the landlord’s handling of repairs following her reports of concerns about structural and related issues at the property.
Notting Hill Genesis (202200330)
The complaint is about the landlord’s: Handling of the resident’s reports of issues with her bedroom windows. Complaint handling.
ForHousing Limited (202118330)
The complaint is about: The landlord’s handling of repairs to the resident’s balcony door. The associated complaint handling.
London & Quadrant Housing Trust (202107410)
The complaint is about the landlord’s handling of: The resident’s reports of repair issues to her windows. The formal complaint.
Longhurst Group Limited (202122364)
The complaint is about: The landlord’s response to the resident’s reports of outstanding repairs to her roof and to address damp and mould in her property. The landlord’s handling of the associated complaint.
Nottingham City Homes Registered Provider Limited (202010867)
The complaint concerns: The landlord’s handling of the front (fire) door replacement. The landlord’s handling of the resident’s concerns raised about asbestos. The related complaint.
One Housing Group Limited (202123092)
The complaint is about the landlord’s handling of repairs and remedial work required in the resident’s property following a leak.
Slough Borough Council (202111254)
This complaint is about the landlord’s handling of: the resident’s reports of a leak from his roof; the resident’s reports of leaks from his bathroom; works to the resident’s fences and gate; the resident’s request for assistance with the removal of an asbestos shed roof; the resident’s concerns about mould …
One Housing Group Limited (202203260)
The complaint is about the landlord’s handling of the resident’s reports of repair issues to the bin chute.
Newlon Housing Trust (202113337)
This complaint is about the landlord’s handling of the prospective sale of the resident’s property. This complaint is also about the landlord’s handling of the associated complaint.
Cornwall Housing Limited (202104789)
The complaint is regarding: The landlord’s response to the resident’s reports of damp and mould. The landlord’s response to the resident’s request for compensation. The landlord’s handling of the resident’s complaint.
Inquilab Housing Association Limited (202105939)
The complaint is about the landlord’s: Response to reports of a defective shared pipe leaking water into the resident’s property. Complaint handling.
Richmond Housing Partnership Limited (202203469)
The complaint is about the landlord’s handling of: The resident's reports of recurrent leaks affecting her property. The formal complaint.
Haringey London Borough Council (202201601)
The complaint is about the landlord’s handling of the replacement of the resident’s back door.
Southwark Council (202125127)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to her front and back doors. The formal complaint.
Clarion Housing Association Limited (202114359)
This complaint is about the landlord’s handling of the resident’s report of a leak in her bathroom and the related remedial works.
ForHousing Limited (202203565)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
Hyde Housing Association Limited (202128018)
The complaint is about: the landlord’s handling of the resident’s reports of an odour pervading her home, and; the landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.
North Northamptonshire Council (202109405)
This complaint is about the landlord’s: decision not to replace the property’s decommissioned gas fire; complaint handling.
Royal Borough Of Greenwich (202123777)
REPORT COMPLAINT 202123777 Greenwich Council 6 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The Riverside Group Limited (202204382)
The complaint is about the landlord’s handling of the resident’s reports of a leak at the property.
Dacorum Borough Council (202121576)
The complaint is about the landlords handling of: Repairs to the rear-door and kitchen window. Repairs to the front door. The associated complaint.
Sanctuary Housing Association (202105534)
The complaint is about the landlord's handling of the resident's request for repairs to the windows.
Cambridge City Council (202203164)
The complaint is about: The landlord’s response to the resident’s concerns about her bathroom refurbishment. The landlord’s handling of the associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)