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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "occupancy" × Outcome: Maladministration ×

Showing 669 of 16,595 decisions matching "occupancy"

Decisions

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12 Feb 2026 Maladministration Places for People Group Limited (202507065) Case 202507065 · Managing Relations Decision Case ID 202507065 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 12 Feb 2026 Maladministration The Guinness Partnership Limited (202513932) Case 202513932 · Managing Relations Decision Case ID 202513932 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 11 Feb 2026 Maladministration Orbit Group Limited (202529898) Case 202529898 · Managing Relations Decision Case ID 202529898 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 … 10 Feb 2026 Maladministration A2Dominion Housing Group Limited (202437558) Case 202437558 · Financial Decision Case ID 202437558 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 10 Feb 2026 Maladministration Bristol City Council (202332077) Case 202332077 · Managing Relations Decision Case ID 202332077 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy … 10 Feb 2026 Maladministration Gateshead Metropolitan Borough Council (202523510) Case 202523510 · Local Authority / ALMO or TMO Decision Case ID 202523510 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 10 Feb 2026 Maladministration London Borough of Lambeth (202344328) Case 202344328 · Local Authority / ALMO or TMO Decision Case ID 202344328 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 10 Feb 2026 Maladministration London Borough of Newham (202328922) Case 202328922 · Local Authority / ALMO or TMO Decision Case ID 202328922 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO … 10 Feb 2026 Maladministration One Housing Group Limited (202418389) Case 202418389 · Managing Relations Decision Case ID 202418389 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 10 Feb 2026 Maladministration Orbit Housing Association Limited (202340432) Case 202340432 · Responsive repairs/activity Decision Case ID 202340432 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 10 Feb 2026 Maladministration Orbit Housing Association Limited (202441912) Case 202441912 · Managing Relations Decision Case ID 202441912 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 10 Feb 2026 Maladministration Southwark Council (202434183) Case 202434183 · Local Authority / ALMO or TMO Decision Case ID 202434183 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 10 Feb 2026 Maladministration Sovereign Network Group (202404566) Case 202404566 · Health and Safety (inc. building safety) Decision Case ID 202404566 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 10 … 10 Feb 2026 Maladministration Wandle Housing Association Limited (202419604) Case 202419604 · Managing Relations Decision Case ID 202419604 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 9 Feb 2026 Maladministration London & Quadrant Housing Trust (202414893) Case 202414893 · Managing Relations Decision Case ID 202414893 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 9 Feb 2026 Maladministration Paradigm Housing Group Limited (202336944) Case 202336944 · Managing Relations Decision Case ID 202336944 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 9 Feb 2026 Maladministration Southampton City Council (202318910) Case 202318910 · Local Authority / ALMO or TMO Decision Case ID 202318910 Decision type Investigation Landlord Southampton City Council Landlord type Local Authority / ALMO or TMO Occupancy … 9 Feb 2026 Maladministration Southwark Council (202451019) Case 202451019 · Local Authority / ALMO or TMO Decision Case ID 202451019 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder … 9 Feb 2026 Maladministration Southwark Council (202451951) Case 202451951 · Managing Relations Decision Case ID 202451951 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 09 February … 6 Feb 2026 Maladministration London Borough of Barnet (202425854) Case 202425854 · Local Authority / ALMO or TMO Decision Case ID 202425854 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO … 6 Feb 2026 Maladministration London Borough of Lambeth (202440922) Case 202440922 · Local Authority / ALMO or TMO Decision Case ID 202440922 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 6 Feb 2026 Maladministration London & Quadrant Housing Trust (202217857) Case 202217857 · Managing Relations Decision Case ID 202217857 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 6 Feb 2026 Maladministration Waverley Borough Council (202526088) Case 202526088 · Local Authority / ALMO or TMO Decision Case ID 202526088 Decision type Investigation Landlord Waverley Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 6 … 5 Feb 2026 Maladministration City of Lincoln Council (202448151) Case 202448151 · Local Authority / ALMO or TMO Decision Case ID 202448151 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority / ALMO or TMO … 5 Feb 2026 Maladministration London Borough of Newham (202448284) Case 202448284 · Local Authority / ALMO or TMO Decision Case ID 202448284 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO … 5 Feb 2026 Maladministration London Borough of Tower Hamlets (202400211) Case 202400211 · Local Authority / ALMO or TMO Decision Case ID 202400211 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or … 5 Feb 2026 Maladministration Torus62 Limited (202406994) Case 202406994 · Managing Relations Decision Case ID 202406994 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 February … 4 Feb 2026 Maladministration London Borough of Hammersmith and Fulham (202518785) Case 202518785 · Local Authority / ALMO or TMO Decision Case ID 202518785 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 4 Feb 2026 Maladministration London & Quadrant Housing Trust (202328965) Case 202328965 · Health and Safety (inc. building safety) Decision Case ID 202328965 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 4 Feb 2026 Maladministration Paragon Asra Housing Limited (202440560) Case 202440560 · Financial Decision Case ID 202440560 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 3 Feb 2026 Maladministration A2Dominion Housing Group Limited (202421321) Case 202421321 · Financial Decision Case ID 202421321 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 3 … 3 Feb 2026 Maladministration Amplius Living (202332714) Case 202332714 · Managing Relations Decision Case ID 202332714 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 3 February … 3 Feb 2026 Maladministration Karibu Community Homes Limited (202421911) Case 202421911 · Managing Relations Decision Case ID 202421911 Decision type Investigation Landlord Karibu Community Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 3 Feb 2026 Maladministration Royal Borough Of Greenwich (202432004) Case 202432004 · Managing Relations Decision Case ID 202432004 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 3 Feb 2026 Maladministration The Riverside Group Limited (202419322) Case 202419322 · Managing Relations The Decision Case ID 202419322 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 2 Feb 2026 Maladministration London Borough of Camden Council (202513249) Case 202513249 · Local Authority / ALMO or TMO Decision Case ID 202513249 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 2 Feb 2026 Maladministration London Borough of Ealing (202325804) Case 202325804 · Local Authority / ALMO or TMO Decision Case ID 202325804 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO … 2 Feb 2026 Maladministration Sandwell Metropolitan Borough Council (202406753) Case 202406753 · Local Authority / ALMO or TMO Decision Case ID 202406753 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 30 Jan 2026 Maladministration Clarion Housing Association Limited (202419349) Case 202419349 · Managing Relations Decision Case ID 202419349 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Jan 2026 Maladministration Eastlight Community Homes Limited (202406063) Case 202406063 · Old Complaints Handling categories Decision Case ID 202406063 Decision type Investigation Landlord Eastlight Community Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Jan 2026 Maladministration London Borough of Camden Council (202522015) Case 202522015 · Managing Relations Decision Case ID 202522015 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 30 Jan 2026 Maladministration London Borough of Hammersmith and Fulham (202521839) Case 202521839 · Local Authority / ALMO or TMO Decision Case ID 202521839 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 30 Jan 2026 Maladministration London Borough of Hounslow (202413509) Case 202413509 · Local Authority / ALMO or TMO Decision Case ID 202413509 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO … 30 Jan 2026 Maladministration London Borough of Lewisham (202417652) Case 202417652 · Local Authority / ALMO or TMO Decision Case ID 202417652 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO … 30 Jan 2026 Maladministration London & Quadrant Housing Trust (202348232) Case 202348232 · Managing Relations Decision Case ID 202348232 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 30 Jan 2026 Maladministration Octavia Housing (202409875) Case 202409875 · Managing Relations Decision Case ID 202409875 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 30 January … 30 Jan 2026 Maladministration One Manchester Limited (202441963) Case 202441963 · Managing Relations Decision Case ID 202441963 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Jan 2026 Maladministration Origin Housing Limited (202431366) Case 202431366 · Managing Relations Decision Case ID 202431366 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Jan 2026 Maladministration Poplar Housing And Regeneration Community Association Limited (202520033) Case 202520033 · Managing Relations Decision Case ID 202520033 Decision type Investigation Landlord Poplar Housing And Regeneration Community Association Limited Landlord type Housing Association Occupancy … 30 Jan 2026 Maladministration Regenda Limited (202513252) Case 202513252 · ASB/Abuse/Nuisance Decision Case ID 202513252 Decision type Investigation Landlord Regenda Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January …