Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202342841 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 March 2026 Background The resident’s tenancy started in February […]
Decision Case ID 202433336 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 17 March 2026 Background The resident lives in a flat on the seventh floor of a […]
Decision Case ID 202331555 Decision type Investigation Landlord Clarion Landlord type Housing Association Occupancy Secure tenancy Date 16 March 2026 Background The resident became the tenant of her property through a mutual exchange on […]
Decision Case ID 202404084 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 March 2026 Background The resident lives in a flat. In […]
Decision Case ID 202502695 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 March 2026 Background In January 2025 the landlord carried […]
Decision Case ID 202420983 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure tenancy Date 16 March 2026 Background The resident lives in a […]
Decision Case ID 202340712 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 16 March 2026 Background The resident lives in a second floor flat and […]
Decision Case ID 202529711 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 March 2026 Background The resident raised a formal complaint with the landlord about […]
Decision Case ID 202342459 Decision type Investigation Landlord Golding Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 March 2026 Background The resident reported a leak affecting her bathroom around January 2023. […]
Decision Case ID 202334261 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 March 2026 Background The resident and his wife have a […]
Decision Case ID 202337157 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 March 2026 Background The resident reported multiple repair issues […]
Decision Case ID 202530163 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date 13 March 2026 Background The resident lives in a flat with her 3 grown […]
Decision Case ID 202515451 Decision type Investigation Landlord London Borough of Sutton Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 March 2026 Background The resident lives in a high-rise […]
Decision Case ID 202504846 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 13 March 2026 Background The resident reported that the heating was not working […]
Decision Case ID 202446682 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 March 2026 Background The resident reported leaks to her windows and front door. While […]
Decision Case ID 202307004 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 12 March 2026 Background The resident lives on the fourth floor of a block […]
Decision Case ID 202407211 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 March 2026 Background The resident lives in first floor flat. The landlord’s records state […]
Decision Case ID 202426546 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 12 March 2026 Background The resident bought a new-build flat in February 2024. The building […]
Decision Case ID 202504415 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority Occupancy Leaseholder Date 12 March 2026 Background The resident is a leaseholder of a ground floor flat in […]
Decision Case ID 202528274 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 March 2026 Background 1. The resident complained about the landlord’s handling […]
Decision Case ID 202345595 Decision type Investigation Landlord Cobalt Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 11 March 2026 Background The resident has reported guttering, drainpipe, and chimney breast repairs to […]
Decision Case ID 202521825 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 11 March 2026 Background The resident reported damp in the […]
Decision Case ID 202414183 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 11 March 2026 Background The resident purchased her property in July […]
Decision Case ID 202404257 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 March 2026 Background The resident lives in a first floor flat. In June 2021 […]
Decision Case ID 202329123 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 11 March 2026 Background The property is a flat in a block on an estate. In […]
Decision Case ID 202325048 Decision type Investigation Member Greenhill Housing Association Member type Housing Association Occupancy Applicant Date 10 March 2026 Background The complaint relates to a prospective housing application with a Private Registered Provider […]
Decision Case ID 202302122 Decision type Investigation Landlord Lancaster City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 March 2026 Background During May 2022 the resident moved to […]
Decision Case ID 202450615 and 202520155 Decision type Investigation Landlord Southampton City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 March 2026 Background The resident lives with his […]
Decision Case ID 202329144 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 10 March 2026 Background The resident reported to the landlord that the streetlights serving the […]
Decision Case ID 202524398 Decision type Investigation Landlord Welwyn Hatfield Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 March 2026 Background The resident and her partner have […]
Decision Case ID 202329111 Decision type Investigation Landlord Cheshire West and Chester Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 09 March 2026 Background The resident raised concerns about […]
Decision Case ID 202442295 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 09 March 2026 Background The resident made a complaint to the landlord […]
Decision Case ID 202512162 Decision type Investigation Landlord Estuary Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 March 2026 Background The property is a flat on the 2nd floor of […]
Decision Case ID 202325647 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 6 March 2026 Background There were numerous repairs needed at […]
Decision Case ID 202422466 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 6 March 2026 Background The resident lives in a flat on […]
Decision Case ID 202302274 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 March 2026 Background The resident lives in a 2 bedroom flat. She has […]
Decision Case ID 202525292 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 5 March 2026 Background The resident lives in a ground floor flat […]
Decision Case ID 202521501 Decision type Investigation Landlord Hexagon Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 March 2026 Background The resident lives with her 9-year-old daughter in a 2-bedroom […]
Decision Case ID 202405037 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 5 March 2026 Background The resident pays a service […]
Decision Case ID 202423504 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 March 2026 Background Between November 2022 and April 2023 the landlord […]
Decision Case ID 202401172 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 March 2026 Background The resident reported damp and mouldto the landlord on […]
Decision Case ID 202333693 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 March 2026 Background The resident lives in a home with an enclosed […]
Decision Case ID 202528879 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date 4 March 2026 Background The resident is lead complainant for a group who of […]
Decision Case ID 202421817 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 3 March 2026 Background The resident lives in a […]
Decision Case ID 202402930 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 3 March 2026 Background The resident lives in a top […]
Decision Case ID 202431053 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 March 2026 Background The resident lived in the 2-bedroom flat […]
Decision Case ID 202415338 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 March 2026 Background The resident complained that there […]
Decision Case ID 202515545 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 2 March 2026 Background The resident said she experienced flooding at the property over several years. […]
Decision Case ID 202401518 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 27 January 2026 Background The resident provided evidence to the landlord in March 2023 […]
Decision Case ID 202419938 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background On 22 March 2023 the resident raised concerns about the […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |