Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202342591 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 26 February 2026 Background The resident lives in a block of […]
Decision Case ID 202406088 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Leaseholder Date 26 February 2026 Background The resident owns and lives in an apartment within a block. […]
Decision Case ID 202521908 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 February 2026 Background The resident lives in a second floor flat. In […]
Decision Case ID 202448219 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 February 2026 Background The resident lives in a block of flats. He […]
Decision Case ID 202518039 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Secure Tenancy Date 26 February 2026 Background The resident lives in a flat. She reported damp and mould to […]
Decision Case ID 202425084 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 February 2026 Background The resident lives with her child, who she […]
Decision Case ID 202515440 Decision type Investigation Landlord London Borough of Harrow Landlord type Local Authority / ALMO or TMO Occupancy Introductory Tenancy Date 25 February 2026 Background The resident lives in a flat. […]
10Decision Case ID 202519749 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 25 February 2026 Background The resident lives in a 3-bedroom ground floor […]
Decision Case ID 202424797 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 February 2026 Background The resident lives with his wife […]
Decision Case ID 202324241 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority Occupancy Secure Tenancy Date 24 February 2026 Background The resident lives in a flat which is located within a […]
Decision Case ID 202441561 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 24 February 2026 Background The resident lives in a first […]
Decision Case ID 202319330 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date 24 February 2026 Background The resident is elderly and lives in a flat. […]
Decision Case ID 202338664 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 February 2026 Background The resident lives with his partner and 2 children. […]
Decision Case ID 202514554 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 February 2026 Background The resident lives in a house. The landlord fitted replacement kitchen units […]
Decision Case ID 202438843 Decision type Investigation Landlord Stockport Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 February 2026 Background The resident lives in a 3-bedroom house with 5 other members […]
Decision Case ID 202453484 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 23 February 2026 Background The resident lives on the sixth floor of a block. […]
Decision Case ID 202400282 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 23 February 2026 Background The resident lives in a flat on the fourth floor […]
Decision Case ID 202422883 Decision type Investigation Landlord Soha Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 February 2026 Background The resident lives in a house owned by the landlord. She […]
Decision Case ID 202333410 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 February 2026 Background The resident lives in a second-floor flat. She reported that […]
Decision Case ID 202339542 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 20 February 2026 Background The resident lives in a flat and outside the property is […]
Decision Case ID 202508617 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 20 February 2026 Background The resident lives in a flat with a solar […]
Decision Case ID 202322016 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 20 February 2026 Background The resident lives in flat. She complained about the […]
Decision Case ID 202423079 Decision type Investigation Landlord Raven Housing Trust Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 20 February 2026 Background The resident lives with his daughter in a ground‑floor flat […]
Decision Case ID 202440220 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background The resident lives in a semi-detached 1-bedroom general […]
Decision Case ID 202516158 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background The resident lives in the property, a 2-bedroom maisonette […]
Decision Case ID 202408415 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 February 2026 Background The resident lives in a high […]
Please Decision Case ID 202503168 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 February 2026 Background The resident lives in a 2-bedroom maisonette […]
Decision Case ID 202403104 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 18 February 2026 Background The resident lives in a first‑floor, two‑bedroom flat within a […]
Decision Case ID 202426405 Decision type Investigation Landlord Karibu Community Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 February 2026 Background The property is a 3 bed house. The resident lives […]
Decision Case ID 202424907 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 February 2026 Background The resident lives in a flat in a block. The […]
Decision Case ID 202527970 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 February 2026 Background The resident lives with her son. She asked to be […]
Decision Case ID 202527805 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 16 February 2026 Background The resident lives in a third floor flat with her 2 […]
Decision Case ID 202500826 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 February 2026 Background The resident lives in a first-floor flat of a general […]
Decision Case ID 202500289 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident lives in a 2-bedroom mid-terrace house with her husband […]
Decision Case ID 202424529 Decision type Investigation Landlord Red Kite Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident lives in a 3-bedroom property. She has […]
Decision Case ID 202526571 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background The resident lives with her husband in a 3-bedroom house. At the […]
Decision Case ID 202444007 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 February 2026 Background The resident lives in a 2-bedroom maisonette […]
Decision Case ID 202348401 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 February 2026 Background The resident says he lives with […]
Decision Case ID 202529898 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 February 2026 Background The resident lives in a flat with 2 children under 5. […]
Decision Case ID 202332077 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 February 2026 Background The resident lives in a property with a […]
Decision Case ID 202523510 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 February 2026 Background The resident lives with her child. […]
Decision Case ID 202344328 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 January 2026 Background The resident lives in a top […]
Decision Case ID 202340432 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 February 2026 Background The resident lives in a 3 bedroom house with her […]
Decision Case ID 202434183 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 February 2026 Background The resident lives in a flat. He complained […]
Decision Case ID 202404566 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 10 February 2026 Background The resident lives on the third floor of a building that […]
Decision Case ID 202318910 Decision type Investigation Landlord Southampton City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 9 February 2026 Background The resident lives in a one-bedroom flat […]
Decision Case ID 202451019 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 9 February 2026 Background The resident lives in a maisonette. A communal district […]
Decision Case ID 202521300 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 06 February 2026 Background The resident lives in a 3 bed house. She is disabled […]
Decision Case ID 202526088 Decision type Investigation Landlord Waverley Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 6 February 2026 Background The resident lives with her husband and 2 children. Her eldest […]
Decision Case ID 202448151 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 5 February 2026 Background The resident lives in a block […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |