Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "lives" × Outcome: Maladministration ×

Showing 293 of 16,595 decisions matching "lives"

Decisions

Most recent first
19 Dec 2025 Maladministration London Borough of Redbridge (202515220) Case 202515220 · ASB/Abuse/Nuisance Decision Case ID 202515220 Decision type Investigation Landlord London Borough of Redbridge Landlord type Local Authority / ALMO or TMO … 19 Dec 2025 Maladministration London & Quadrant Housing Trust (202446230) Case 202446230 · Managing Relations Decision Case ID 202446230 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 19 Dec 2025 Maladministration London & Quadrant Housing Trust (202509263) Case 202509263 · Managing Relations Decision Case ID 202509263 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 19 Dec 2025 Maladministration North West Leicestershire District Council (202415395) Case 202415395 · Local Authority / ALMO or TMO Decision Case ID 202415395 Decision type Investigation Landlord North West Leicestershire District Council Landlord type Local Authority / ALMO or … 18 Dec 2025 Maladministration Birmingham City Council (202515575) Case 202515575 · Local Authority / ALMO or TMO Decision Case ID 202515575 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 18 Dec 2025 Maladministration Leeds City Council (202328285) Case 202328285 · Local Authority / ALMO or TMO Decision Case ID 202328285 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy … 18 Dec 2025 Maladministration Peabody Trust (202437141) Case 202437141 · Managing Relations Decision Case ID 202437141 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 18 December … 18 Dec 2025 Maladministration Southend on Sea City Council (202503824) Case 202503824 · Managing Relations Decision Case ID 202503824 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or … 18 Dec 2025 Maladministration The Riverside Group Limited (202344594) Case 202344594 · Managing Relations Decision Case ID 202344594 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Dec 2025 Maladministration Wigan Council (202418814) Case 202418814 · Local Authority / ALMO or TMO Decision Case ID 202418814 Decision type Investigation Landlord Wigan Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 17 Dec 2025 Maladministration Amplius Living (202329768) Case 202329768 · ASB/Abuse/Nuisance Decision Case ID 202329768 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 17 December … 17 Dec 2025 Maladministration Clarion Housing Association Limited (202338846) Case 202338846 · Estate Management Decision Case ID 202338846 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Dec 2025 Maladministration Haringey London Borough Council (202515257) Case 202515257 · Local Authority / ALMO or TMO Decision Case ID 202515257 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 17 Dec 2025 Maladministration North Northamptonshire Council (202418127) Case 202418127 · Managing Relations Decision Case ID 202418127 Decision type Investigation Landlord North Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Dec 2025 Maladministration Paragon Asra Housing Limited (202417044) Case 202417044 · Estate Management Decision Case ID 202417044 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Dec 2025 Maladministration Sanctuary Housing Association (202515635) Case 202515635 · Managing Relations Decision Case ID 202515635 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Dec 2025 Maladministration Southern Housing (202512495) Case 202512495 · Managing Relations Decision Case ID 202512495 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 17 December … 17 Dec 2025 Maladministration The Guinness Partnership Limited (202508933) Case 202508933 · Managing Relations Decision Case ID 202508933 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 16 Dec 2025 Maladministration bpha Limited (202433297) Case 202433297 · Managing Relations Decision Case ID 202433297 Decision type Investigation Landlord bpha Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December … 16 Dec 2025 Maladministration Clarion Housing Association Limited (202505645) Case 202505645 · ASB/Abuse/Nuisance Decision Case ID 202505645 Decision type Investigation Landlord Clarion Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 16 … 16 Dec 2025 Maladministration Hyde Housing Association Limited (202505788) Case 202505788 · Managing Relations Decision Case ID 202505788 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Dec 2025 Maladministration LiveWest Homes Limited (202336483) Case 202336483 · Responsive repairs/activity Decision Case ID 202336483 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 … 16 Dec 2025 Maladministration London Borough of Lambeth (202336797) Case 202336797 · Local Authority / ALMO or TMO Decision Case ID 202336797 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 16 Dec 2025 Maladministration London & Quadrant Housing Trust (202510197) Case 202510197 · Managing Relations Decision Case ID 202510197 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 16 Dec 2025 Maladministration Thrive Homes Limited (202436232) Case 202436232 · ASB/Abuse/Nuisance Decision Case ID 202436232 Decision type Investigation Landlord Thrive Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 16 Dec 2025 Maladministration Woking Borough Council (202500018) Case 202500018 · Managing Relations Decision Case ID 202500018 Decision type Investigation Landlord Woking Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 15 Dec 2025 Maladministration London & Quadrant Housing Trust (202423708) Case 202423708 · Managing Relations Decision Case ID 202423708 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 15 Dec 2025 Maladministration Paragon Asra Housing Limited (202434895) Case 202434895 · Managing Relations Decision Case ID 202434895 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 15 Dec 2025 Maladministration Together Housing Association Limited (202416104) Case 202416104 · ASB/Abuse/Nuisance Decision Case ID 202416104 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 12 Dec 2025 Maladministration Clarion Housing Association Limited (202511221) Case 202511221 · Managing Relations Decision Case ID 202511221 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 11 Dec 2025 Maladministration Amplius Living (202424659) Case 202424659 · Managing Relations Decision Case ID 202424659 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 11 December … 11 Dec 2025 Maladministration Clarion Housing Association Limited (202420000) Case 202420000 · Managing Relations Decision Case ID 202420000 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 11 Dec 2025 Maladministration Curo Places Limited (202409175) Case 202409175 · Managing Relations Decision Case ID 202409175 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Secure Tenancy Date 11 … 11 Dec 2025 Maladministration London & Quadrant Housing Trust (202423673) Case 202423673 · Managing Relations Decision Case ID 202423673 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 10 Dec 2025 Maladministration London & Quadrant Housing Trust (202413110) Case 202413110 · Managing Relations Decision Case ID 202413110 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 10 Dec 2025 Maladministration London & Quadrant Housing Trust (202511313) Case 202511313 · Managing Relations Decision Case ID 202511313 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 10 Dec 2025 Maladministration Sovereign Network Group (202449924) Case 202449924 · Managing Relations Decision Case ID 202449924 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 10 … 9 Dec 2025 Maladministration London & Quadrant Housing Trust (202447122) Case 202447122 · Managing Relations Decision Case ID 202447122 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 9 Dec 2025 Maladministration Richmond Housing Partnership Limited (202450616) Case 202450616 · Managing Relations Decision Case ID 202450616 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 9 Dec 2025 Maladministration Southern Housing (202344973) Case 202344973 · Managing Relations Decision Case ID 202344973 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 9 December … 8 Dec 2025 Maladministration Accent Housing Limited (202339250) Case 202339250 · Managing Relations Decision Case ID 202339250 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 … 8 Dec 2025 Maladministration London Borough of Lambeth (202405216) Case 202405216 · Local Authority / ALMO or TMO Decision Case ID 202405216 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 5 Dec 2025 Maladministration Haringey London Borough Council (202445455) Case 202445455 · Managing Relations Decision Case ID 202445455 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 5 Dec 2025 Maladministration Moat Homes Limited (202335827) Case 202335827 · Old Property Condition categories Decision Case ID 202335827 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 5 December … 5 Dec 2025 Maladministration Southwark Council (202325237) Case 202325237 · Local Authority / ALMO or TMO Decision Case ID 202325237 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 4 Dec 2025 Maladministration London Borough of Wandsworth (202331487) Case 202331487 · Managing Relations Decision Case ID 202331487 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO … 3 Dec 2025 Maladministration A2Dominion Housing Group Limited (202334552) Case 202334552 · Managing Relations Decision Case ID 202334552 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 3 Dec 2025 Maladministration Curo Places Limited (202336482) Case 202336482 · Managing Relations Decision Case ID 202336482 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 03 … 3 Dec 2025 Maladministration Home Group Limited (202504624) Case 202504624 · Managing Relations Decision Case ID 202504624 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 … 3 Dec 2025 Maladministration Norwich City Council (202424769) Case 202424769 · Local Authority / ALMO or TMO Decision Case ID 202424769 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy …