Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202335738 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 01 April 2026 Background The resident lives in a flat in a sheltered housing scheme. […]
Decision Case ID 202406853 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 1 April 2026 Background The residentis partially sighted. Hesaid the damp and mould has […]
Decision Case ID 202519961 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 01 April 2026 Background The resident reported concerns about damage to the […]
Decision Case ID 202525025 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident reported experiencing damp and mould in her […]
Decision Case ID 202325057 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 31 March 2026 Background The resident has stated that she is vulnerable but […]
Decision Case ID 202527446 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident lives in a detached house with a garage. […]
Decision Case ID 202420819 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident lived in a flat on the 10th floor of a […]
Decision Case ID 202445902 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background Between March and November 2024 the resident complained about numerous repairs outstanding […]
Decision Case ID 202523700 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident lives with her husband and baby. She has additional […]
Decision Case ID 202535798 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident lives with her daughter. She was unhappy about the delays […]
Decision Case ID 202529282 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident lives in the property with her family. […]
Decision Case ID 202332493 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident lives in flat and is elderly. She reported […]
Decision Case ID 202314014 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority Occupancy Assured Tenancy Date 28 March 2026 Background The resident reported a leak from the roof, which was […]
Decision Case ID 202405984 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 27 March 2026 Background The resident has tilt and turn windows in her home. […]
Decision Case ID 202401272 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 27 March 2026 Background The resident lived in a 2-bedroom property with her partner and […]
Decision Case ID 202327117 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 March 2026 Background The resident was unhappy with the landlord’s response to issues with antisocial […]
Decision Case ID 202527096 Decision type Investigation Landlord Brighter Places Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident has reported leaks from the property above hers since […]
Decision Case ID 202338412 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority Occupancy Assured Tenancy Date 26 March 2026 Background The resident complained to the landlord about prolonged […]
Decision Case ID 202345805 Decision type Investigation Landlord Nottingham Community Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident has physical and mental health conditions. […]
Decision Case ID 202347611 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident lived in a ground floor flat and reported […]
Decision Case ID 202520130 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident uses a machine at night to help him breathe. He complained […]
Decision Case ID 202410370 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 March 2026 Background The resident lives in a block of flats with […]
Decision Case ID 202344563 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The property is a 2-bedroom flat. There is a […]
Decision Case ID 202442511 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 March 2026 Background The resident lives at the property with her 2 […]
Decision Case ID 202408309 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident reported various concerns about her property when she […]
Decision Case ID 202315824 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 March 2026 Background The resident lives in a ground-floor flat in a communal […]
Decision Case ID 202518457 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 25 March 2026 Background The resident said issues with access […]
Decision Case ID 202323790 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 25 March 2026 Background The resident lives in fourth-floor flat with his wife and 2 […]
Decision Case ID 202528828 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 March 2026 Background The resident reported damp and mould in her […]
Decision Case ID 202533132 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 25 March 2026 Background The resident complained to the landlord about delays completing repairs to address […]
Decision Case ID 202342551 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 March 2026 Background The resident reported a leaking, cracked toilet on 19 […]
Decision Case ID 202512085 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 March 2026 Background The resident moved into the property in August 2024 following […]
Decision Case ID 202310768 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured tenancy Date 23 March 2026 Background The resident has mobility and mental health difficulties and lives in […]
Decision Case ID 202405902 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 March 2026 Background In January 2023 the resident’s property was affected by a leak from the […]
Decision Case ID 202402818 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 23 March 2026 Background The resident moved into the new build property in September 2022. […]
Decision Case ID 202347001 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 23 March 2026 Background The resident lives in a house with her son who was […]
Decision Case ID 202342221 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 March 2026 Background The resident reported a leaking radiator. He wanted to be […]
Decision Case ID 202407397 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 March 2026 Background The resident lives in a ground floor flat with […]
Decision Case ID 202405383 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 20 March 2026 Background The resident reported cold conditions caused by inadequate heating since 2022. […]
Decision Case ID 202308494 Decision type Investigation Landlord Believe Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 19 March 2026 Background The resident complained about the landlord’s handling of damp and […]
Decision Case ID 202304992 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background The resident queried her service charges, after receiving a letter […]
Decision Case ID 202340670 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background The resident reported her neighbours had family members staying with […]
Decision Case ID 202424564 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background The resident pays a variable service charge. The landlord introduced a […]
Decision Case ID 202348294 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background The resident lives with her son in a ground floor […]
Decision Case ID 202523563 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background The resident lives at the property with her husband and 2 […]
Decision Case ID 202345606 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background The resident is unhappy with repairs the landlord carried […]
Decision Case ID 202531211 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background The resident complained to the landlord about damp and mould in […]
Decision Case ID 202405598 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 March 2026 Background The resident is unhappy with how the landlord responded to […]
Decision Case ID 202505643 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 17 March 2026 Background The resident reported that their toilet […]
Decision Case ID 202341926 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 March 2026 Background The resident experienced noise transfer from the neighbour living […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |