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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "assured" × Outcome: Maladministration ×

Showing 344 of 16,595 decisions matching "assured"

Decisions

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23 Jan 2026 Maladministration Paragon Asra Housing Limited (202422829) Case 202422829 · ASB/Abuse/Nuisance Decision Case ID 202422829 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Jan 2026 Maladministration Citizen Housing Group Limited (202441660) Case 202441660 · Managing Relations Decision Case ID 202441660 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Jan 2026 Maladministration Great Places Housing Group Limited (202431933) Case 202431933 · Managing Relations Decision Case ID 202431933 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Jan 2026 Maladministration London & Quadrant Housing Trust (202500555) Case 202500555 · Health and Safety (inc. building safety) Decision Case ID 202500555 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 22 Jan 2026 Maladministration Southern Housing (202445986) Case 202445986 · Managing Relations Decision Case ID 202445986 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 22 January … 21 Jan 2026 Maladministration The Riverside Group Limited (202400801) Case 202400801 · Estate Management Decision Case ID 202400801 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 20 Jan 2026 Maladministration Sovereign Network Group (202408285) Case 202408285 · Managing Relations Decision Case ID 202408285 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 20 Jan 2026 Maladministration Sovereign Network Group (202423694) Case 202423694 · Managing Relations Decision Case ID 202423694 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 14 Jan 2026 Maladministration GreenSquareAccord Limited (202341615) Case 202341615 · Responsive repairs/activity Decision Case ID 202341615 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 January … 14 Jan 2026 Maladministration London & Quadrant Housing Trust (202528173) Case 202528173 · Managing Relations Decision Case ID 202528173 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 14 Jan 2026 Maladministration MHS Homes Ltd (202425823) Case 202425823 · Voluntary Decision Case ID 202425823 Decision type Investigation Landlord MHS Homes Ltd Landlord type Voluntary Occupancy Assured Tenancy Date 14 January … 14 Jan 2026 Maladministration Southern Housing (202450796) Case 202450796 · Managing Relations Decision Case ID 202450796 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 14 January … 13 Jan 2026 Maladministration Notting Hill Genesis (202451578) Case 202451578 · Managing Relations Decision Case ID 202451578 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 13 Jan 2026 Maladministration Places for People Group Limited (202420468) Case 202420468 · ASB/Abuse/Nuisance Decision Case ID 202420468 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 12 Jan 2026 Maladministration London & Quadrant Housing Trust (202341427) Case 202341427 · Managing Relations Decision Case ID 202341427 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 12 Jan 2026 Maladministration Pinnacle Affordable Homes Ltd (202448524) Case 202448524 · Managing Relations Decision Case ID 202448524 Decision type Investigation Landlord Pinnacle Affordable Homes Ltd Landlord type For profit Occupancy Assured Shorthold Tenancy … 12 Jan 2026 Maladministration Sovereign Network Group (202452934) Case 202452934 · Managing Relations Decision Case ID 202452934 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 9 Jan 2026 Maladministration East End Homes Limited (202413273) Case 202413273 · ASB/Abuse/Nuisance Decision Case ID 202413273 Decision type Investigation Landlord East End Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 9 Jan 2026 Maladministration London & Quadrant Housing Trust (202514409) Case 202514409 · ASB/Abuse/Nuisance Decision Case ID 202514409 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 8 Jan 2026 Maladministration Notting Hill Genesis (202514789) Case 202514789 · Managing Relations Decision Case ID 202514789 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 08 … 8 Jan 2026 Maladministration Sanctuary Housing Association (202340222) Case 202340222 · Managing Relations Decision Case ID 202340222 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 8 … 7 Jan 2026 Maladministration Clarion Housing Association Limited (202447751) Case 202447751 · Managing Relations Decision Case ID 202447751 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 6 Jan 2026 Maladministration Hexagon Housing Association Limited (202423381) Case 202423381 · Managing Relations Decision Case ID 202423381 Decision type Investigation Landlord Hexagon Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 5 Jan 2026 Maladministration London & Quadrant Housing Trust (202326123) Case 202326123 · Managing Relations Decision Case ID 202326123 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 24 Dec 2025 Maladministration Clarion Housing Association Limited (202421190) Case 202421190 · Managing Relations Decision Case ID 202421190 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 23 Dec 2025 Maladministration Onward Homes Limited (202502130) Case 202502130 · Managing Relations Decision Case ID 202502130 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 23 Dec 2025 Maladministration Paragon Asra Housing Limited (202427151) Case 202427151 · Managing Relations Decision Case ID 202427151 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 23 Dec 2025 Maladministration Sanctuary Housing Association (202406879) Case 202406879 · ASB/Abuse/Nuisance Decision Case ID 202406879 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 23 Dec 2025 Maladministration Torus62 Limited (202512477) Case 202512477 · Managing Relations Decision Case ID 202512477 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 December … 22 Dec 2025 Maladministration Hyde Housing Association Limited (202409621) Case 202409621 · Managing Relations Decision Case ID 202409621 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Dec 2025 Maladministration Jigsaw Homes Group Limited (202336274) Case 202336274 · Managing Relations Decision Case ID 202336274 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Dec 2025 Maladministration London & Quadrant Housing Trust (202519148) Case 202519148 · Managing Relations Decision Case ID 202519148 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 22 Dec 2025 Maladministration Octavia Housing (202512700) Case 202512700 · Managing Relations Decision Case ID 202512700 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 22 December … 22 Dec 2025 Maladministration Stonewater Limited (202321946) Case 202321946 · Responsive repairs/activity Decision Case ID 202321946 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 December … 19 Dec 2025 Maladministration Clarion Housing Association Limited (202425587) Case 202425587 · Managing Relations Decision Case ID 202425587 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 19 Dec 2025 Maladministration Haringey London Borough Council (202440244) Case 202440244 · Local Authority / ALMO or TMO Decision Case ID 202440244 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 19 Dec 2025 Maladministration Home Group Limited (202505885) Case 202505885 · Health and Safety (inc. building safety) Decision Case ID 202505885 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Dec 2025 Maladministration London & Quadrant Housing Trust (202446230) Case 202446230 · Managing Relations Decision Case ID 202446230 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 19 Dec 2025 Maladministration London & Quadrant Housing Trust (202509263) Case 202509263 · Managing Relations Decision Case ID 202509263 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 19 Dec 2025 Maladministration London & Quadrant Housing Trust (202511036) Case 202511036 · Managing Relations Decision Case ID 202511036 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 19 Dec 2025 Maladministration Muir Group Housing Association Limited (202318586) Case 202318586 · Managing Relations Decision Case ID 202318586 Decision type Investigation Landlord Muir Group Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold … 19 Dec 2025 Maladministration One Housing Group Limited (202400318) Case 202400318 · Managing Relations Decision Case ID 202400318 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 18 Dec 2025 Maladministration Midland Heart Limited (202338232) Case 202338232 · Managing Relations Decision Case ID 202338232 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 … 18 Dec 2025 Maladministration Peabody Trust (202437141) Case 202437141 · Managing Relations Decision Case ID 202437141 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 18 December … 18 Dec 2025 Maladministration The Riverside Group Limited (202344594) Case 202344594 · Managing Relations Decision Case ID 202344594 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Dec 2025 Maladministration Your Housing Group Limited (202342002) Case 202342002 · Managing Relations Decision Case ID 202342002 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Dec 2025 Maladministration Acis Group Limited (202330057) Case 202330057 · Managing Relations Decision Case ID 202330057 Decision type Investigation Landlord Acis Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Dec 2025 Maladministration Amplius Living (202329768) Case 202329768 · ASB/Abuse/Nuisance Decision Case ID 202329768 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 17 December … 17 Dec 2025 Maladministration Clarion Housing Association Limited (202338846) Case 202338846 · Estate Management Decision Case ID 202338846 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Dec 2025 Maladministration New World Housing Association Limited (202514150) Case 202514150 · Managing Relations Decision Case ID 202514150 Decision type Investigation Landlord New World Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy …