The Guinness Partnership Limited (202214038)
The complaint is about the landlord’s response to the resident’s report of a leak.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
The Guinness Partnership Limited (202217512)
The complaint is about the time taken by the landlord to restore the resident’s communal lift to full working order following a leak.
The Guinness Partnership Limited (202226739)
The complaint is about the landlord’s handling of the repairs to the resident’s windows and back door and the level of compensation offered.
The Guinness Partnership Limited (202209709)
The resident complains about the time the landlord took to fix his shower and the amount of compensation offered in relation to this.
The Guinness Partnership Limited (202121165)
The complaint is about: the landlord’s handling of the resident’s Right to Acquire application (‘the RTA’), including its denial of the right; and complaint handling.
The Guinness Partnership Limited (202218205)
The complaint is about: The landlord’s response to the resident’s report of a defective ventilation system. The landlord’s handling of the associated complaint.
The Guinness Partnership Limited (202203414)
The complaint is about the landlord’s response to reported blockages in the communal drain.
The Guinness Partnership Limited (202117121)
REPORT COMPLAINT 202117121 The Guinness Partnership Limited 27 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The Guinness Partnership Limited (202120378)
The complaint is about the landlord’s: Handling of leaks to the resident’s bath and shower; Handling of external drainage issues; Complaint handling.
The Guinness Partnership Limited (202126013)
This complaint is about the landlord’s: Handling of repairs required to the bathroom floor of the property. Handling of the resident’s associated formal complaint. The Ombudsman has also considered the landlord’s record keeping.
The Guinness Partnership Limited (202119084)
The complaint is about the landlord’s: Handling of repairs to the heating and hot water system Response to the resident’s concern about asbestos in the bathroom. Response to the resident’s request for reimbursement of replastering costs. Response to the resident’s request for reimbursement of the TV connection cost. Response to …
The Guinness Partnership Limited (202127883)
The complaint is about the landlord’s: Handling of repairs to the resident’s property. Associated complaint handling. Record keeping.
The Guinness Partnership Limited (202207104)
The complaint is about: the landlord’s response to the resident’s reports of damp and mould within her property and subsequent offer of compensation, and; the landlord’s complaint handling.
The Guinness Partnership Limited (202113264)
The complaint is about the landlord’s: Handling of the resident’s reports of repairs required to plaster cracks at the property. Complaint handling.
The Guinness Partnership Limited (202202262)
The complaint is about the landlord’s handling of: The resident’s report of a leak from the loft hatch in the communal area and the associated damage. The associated complaint.
The Guinness Partnership Limited (202111591)
The complaint is about the landlord’s handling of: The repair to the resident’s patio door and the associated offer of compensation. The formal complaint.
The Guinness Partnership Limited (202208335)
The complaint is about the landlord’s handling of: The replacement of the resident’s kitchen and its communication about this. The associated complaint.
The Guinness Partnership Limited (202101974)
The complaint is about the landlord’s handling of: Repairs at the property, and; the associated formal complaint handling.
The Guinness Partnership Limited (202110442)
The complaint is about the landlord’s handling of: The resident’s reports of repairs. The associated complaint.
The Guinness Partnership Limited (202124928)
The complaint concerns the landlord’s handling of repairs to the windows and patio doors in the resident’s property.
The Guinness Partnership Limited (202125458)
The complaint is about the landlord’s handling of the resident’s reports of his faulty boiler.
The Guinness Partnership Limited (202127126)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint.
The Guinness Partnership Limited (202114388)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB).
The Guinness Partnership Limited (202115088)
The complaint is about the landlord’s handling of the resident’s reports of leaks coming from skylight windows into her home.
The Guinness Partnership Limited (202012435)
The complaint is about Plymouth Community Homes and Guinness’ communication with the residents about their tenancy status both prior to, and after, a mutual exchange.
The Guinness Partnership Limited (202114705)
The complaint is about the level of compensation offered by the landlord following acknowledged service failures relating to its repairs service and associated complaints handling.
The Guinness Partnership Limited (202108476)
The complaint concerns how the landlord handled the resident’s requests for the windows in the property to be replaced.
The Guinness Partnership Limited (202102353)
The complaint is about the landlord’s handling of redecoration work to the resident’s hallway.
The Guinness Partnership Limited (202006419)
The complaint is about the landlord’s response to a dispute over the maintenance of the garden area in the front of the resident’s property.
The Guinness Partnership Limited (202015899)
The complaint is about the landlord’s handling of a gas safety check at the property.
The Guinness Partnership Limited (202003383)
This complaint is about the landlord’s handling of the resident’s concerns about the condition of his windows.
The Guinness Partnership Limited (201915214)
The complaint is about the landlord’s handling of the resident’s right to acquire the property, in particular, its failure to provide him reasons for the delay and also about its subsequent handling of the complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)