Notting Hill Genesis (NHG) (202114207)
The complaint is about the landlord’s: Communication about cyclical works. Complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Notting Hill Genesis (NHG) (202205755)
The complaint concerns the landlord’s handling of: Repairs to the property following flooding. Flood payments made to the resident. Removal of bathroom fittings. The subsequent complaint. Access to undertake fire and smoke alarm checks.
Notting Hill Genesis (NHG) (202124552)
The complaint is about the landlord’s conduct during visits to the resident’s property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Notting Hill Genesis (NHG) (202123801)
This complaint is about the landlord’s: Response to the resident’s request for a copy of its reasonable adjustment policy. Response to the resident’s vulnerability and reasonable adjustment concerns. Handling of the associated complaint.
Notting Hill Genesis (NHG) (202103364)
The complaint is about the landlord’s response to: The resident’s request to be rehoused. The resident’s request for tree pruning. The resident’s reports of repairs required to a wall. The resident’s reports of antisocial behaviour (ASB). This report also looks at the landlord’s handling and management of the resident’s complaints.
Notting Hill Genesis (NHG) (202127687)
The complaint is about the landlord’s: Response to the resident’s request to attend an appeal hearing with a representative. Response to the resident’s queries about a contact arrangement and request for reasonable adjustments. Complaint handling.
Notting Hill Genesis (NHG) (202126775)
The complaint is about the landlord’s handling of the resident's queries relating to third-party service charge costs.
Notting Hill Genesis (NHG) (202122217)
The complaint is about the landlord’s: Response to the resident’s reports of anti social behaviour (ASB). Response to the resident’s reports of waste in the communal area. Handling of the complaint. Record keeping.
Notting Hill Genesis (NHG) (202000461)
The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance . The landlord’s handling of the resident’s complaint. The Ombudsman has also assessed the landlord’s record keeping.
Notting Hill Genesis (NHG) (202214808)
The complaint is about the landlord’s: Response to reports of leaks at the property. Response to damp and mould at the property. Knowledge and information management. Complaint handling.
Notting Hill Genesis (NHG) (202014457)
This is about the landlords handling of: Roof leaks. Damp and mould at the resident’s property. The associated complaint. Record keeping.
Notting Hill Genesis (NHG) (201909344)
The complaint is about: The landlord’s handling of the replacement of windows at the resident’s property. The landlord’s handling of the resident’s reports of ceiling mould following a roof leak. The associated complaint.
Notting Hill Genesis (NHG) (202122004)
REPORT COMPLAINT 202122004 Notting Hill Genesis 31 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Notting Hill Genesis (NHG) (202218016)
The complaint is about: The resident’s reports of the condition of the property and repairs required to the property. The landlord’s complaint handling and the resident’s request for compensation.
Notting Hill Genesis (NHG) (202012762)
The complaint is about the landlords handling of: the resident’s transfer application, and; the associated complaint handling.
Notting Hill Genesis (NHG) (202214922)
The complaint is about the landlord’s: Offer of compensation for its handling of a window replacement which allowed a leak into the property. Communication and complaints handling.
Notting Hill Genesis (NHG) (202200857)
The complaint is about: The landlord’s handling of the resident’s request to be rehoused. The landlord’s handling of the resident’s complaint and reported repairs. The Ombudsman has also assessed the landlord’s record keeping.
Notting Hill Genesis (NHG) (202208938)
The complaint is about the landlord’s handling of: The residents report of domestic noise from the neighbour’s property. The record keeping.
Notting Hill Genesis (NHG) (202119328)
The complaint is about the landlord’s handling of the resident’s reports of sewage gases affecting the property.
Notting Hill Genesis (NHG) (202202360)
Review Letter comp REPORT COMPLAINT 202202360 Notting Hill Genesis 24 August 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Notting Hill Genesis (202201185)
The complaint is about the landlord’s handling of the resident’s reports of drainage issues.
Notting Hill Genesis (202117594)
The complaint is about: The level of redress offered by the landlord for its acknowledged failures in its response to the resident’s reports of loss of heating for a significant period of time. The landlord’s complaint handling. The landlord’s record keeping.
Notting Hill Genesis (202122043)
The complaint is about the landlord’s response to the resident’s reports about drainage to the en-suite bathroom at the property.
Notting Hill Genesis (202203445)
The complaint is about the landlord’s implementation of contact restrictions on the resident.
Notting Hill Genesis (202200330)
The complaint is about the landlord’s: Handling of the resident’s reports of issues with her bedroom windows. Complaint handling.
Notting Hill Genesis (202122700)
The complaint is about the landlord’s: Handling of works to the resident’s bathroom . Complaint handling.
Notting Hill Genesis (202011089)
The complaint is about the managing agent’s handling of the resident’s concerns, following alterations undertaken at his neighbour’s property, and the landlord’s response on bringing this matter to its attention.
Notting Hill Genesis (202001714)
The complaint is about the landlord’s response to the resident’s report of Anti-Social Behaviour (ASB) from Neighbour A The landlord’s response to the resident’s report of noise related ASB from Neighbour B The landlord’s response to the related complaint.
Notting Hill Genesis (202014057)
This complaint is about the landlord’s rent arrears recovery action.
Notting Hill Genesis (202013052)
The complaint is about the landlord’s response to the resident’s report of a broken door.
Notting Hill Genesis (202101988)
The complaint refers to the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and noise nuisance, and her concerns about the flooring in the upstairs property. The associated complaint.
Notting Hill Genesis (202014951)
This complaint is about the landlord’s handling of the resident’s complaint that it delayed in completing repairs to her wet room.
Notting Hill Genesis (202002556)
The complaint is about the landlord’s response to the resident’s concerns and reports about the hot water provision affecting her property.
Notting Hill Genesis (201912129)
The complaint is about the landlord’s response to the resident’s:
Notting Hill Genesis (201911186)
The complaint is about the landlord’s handling of: repairs to the resident’s windows and doors; complaints about intermittent hot water at the property; the associated formal complaint.
Notting Hill Genesis (201915534)
The complaint refers to: The Landlord’s management of the Resident’s rent account. The Landlord’s complaint handling of this matter. The Landlord’s handling of repairs to the Resident’s hot water system and heating installations.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)