Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202431732 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident lives in a 2-bedroom flat. The resident […]
Decision Case ID 202502269 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident lives in a lower-ground floor flat owned […]
Decision Case ID 202339629 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident reported damp and mould in December 2023, and […]
Decision Case ID 202429630 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 28 October 2025 Background The resident lives in a 2-bedroomed flat on the top […]
Decision Case ID 202348669 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lived in a 2-bedroom flat with her 2 […]
Decision Case ID 202503931 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident is a tenant of a 1-bedroom second […]
Decision Case ID 202339416 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident lives in a 1-bedroom ground floor flat. […]
The complaint is about the landlord’s handling of the resident’s concerns regarding repairs and maintenance matters, and her associated complaint.
Decision Case ID 202426691 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 17 October 2025 Background The resident is the assured shorthold tenant of […]
The complaint is about the landlord’s: Handling of a leak and the collapse of a ceiling. Complaint handling.
Decision Case ID 202502221 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lives in a 2-bedroom second floor flat. […]
The complaint is about the landlord’s handling of antisocial behaviour (ASB), noise and the resident’s request to move. We have also considered the landlord’s complaint handling.
Decision Case ID 202425812 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 14 October 2025 Background The resident lives with his family in a 2-bedroom flat […]
Decision Case ID 202335927 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 13 October 2025 Background 1. The resident reported damp and mould to the landlord […]
The complaint is about the landlord’s: Response to a leak and associated damp and mould. Complaint handling.
This complaint is about the landlord’s handling of the resident’s reports of water ingress into her property.
The complaint is about the landlord’s handling of: anti-social behaviour (ASB). damp and mould. pests. repairs. the complaint.
The complaint is about the landlord’s response to the resident’s: concerns that she was responsible for communal electricity costs. complaint.
The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp and mould and remedial repairs. reports about the condition of the windows. complaint.
The complaint is about the landlord’s handling of: Damp and mould in the resident’s temporary property. The complaint.
The complaint is about the landlord's handling of bathroom repairs, including reports of mould and a subsequent leak. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of: responsive repairs. anti-social behaviour (ASB). the associated complaint.
The complaint is about the landlord’s: response to the resident’s reports about anti-social behaviour (ASB). complaint handling.
The resident’s complaint is about the landlord’s handling of repairs and security in her permanent property and her temporary housing placement.
The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) from a neighbour. Request for rehousing.
The complaint is about the landlord’s handling of the resident’s reports of window repairs and associated damp.
The complaint is about the landlord’s handling of the resident’s reports of leaks.
The complaint is about the landlord’s response to the resident’s report of a power surge in the property. This investigation has also considered the landlord’s complaint handling.
This complaint is about the landlord’s response to the resident’s reports of noise nuisance and anti social behaviour (ASB). We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The resident’s complaint.
The complaint is about the landlord’s handling of the resident’s: request to succeed her mother’s tenancy. complaint.
The complaint is about the landlord’s handling of the resident’s reports of a leak at the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord's handling of the resident’s: reports to repair the balcony. reports of a pest infestation. associated complaint.
The complaint is about the landlord’s handling of the resident’s Right to Buy application from 2023.
The complaint is about the landlord’s handling of: A bathroom water leak and associated damp and mould and electrical issues. The associated complaint.
The complaint is about the landlord’s handling of balcony repairs.
The complaint is about the landlord’s: Handling of a leak and the condition of the bathroom. Handling of repairs. The landlord’s complaint handling is also considered.
The complaint is about the landlord’s handling of the resident’s reports of damp in the property and associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property, including the windows and a communal carpet. Complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of a leak from the boiler and the associated remedial repairs.
The complaint is about the landlord’s response to reports of flooring issues. We have also considered the landlord’s complaint handling.
The resident’s complaint is about the landlord’s handling of a boiler repair.
The complaint is about the landlord's handling of the resident’s: reports of damp and mould and reports of repairs to the heat and hot water system. reports of pests in the roof and the associated repairs. complaint.
The complaint is about the landlord's handling of issues with ventilation and insulation in the resident’s property. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the repair to the drainage system.
The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB) in her building and the security of the communal entry door. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of heat loss in a bedroom in the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the condition of the property when let and the landlord’s handling of reported repairs.
The complaint is about the landlord’s handling of the resident’s reports of: A roof leak. A damaged bathroom basin. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: repairs after the resident’s reports of hot water issues. concerns about the conduct of a contractor. the complaint.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |