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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "A2Dominion Housing Group Limited" × Outcome: Maladministration ×

Showing 119 of 18,103 decisions matching "A2Dominion Housing Group Limited"

Decisions

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A2Dominion Housing Group Limited (202120246)

27 Feb 2023 Case 202120246 Maladministration Managing Relations

The complaint is about the landlord’s handling of: repairs to the resident’s bathroom. the resident’s complaint about the repairs.

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A2Dominion Housing Group Limited (202121643)

11 Jan 2023 Case 202121643 Maladministration Managing Relations

The complaint is about the landlord’s response to the resident’s: Reports of repairs to her roof and associated remedial work. The related complaint.

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A2Dominion Housing Group Limited (202202700)

15 Dec 2022 Case 202202700 Maladministration Old Property Condition migrated-2025

The landlord’s handling of the residents’ reports of ongoing water ingress from their bedroom window.

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A2Dominion Housing Group Limited (202016099)

14 Nov 2022 Case 202016099 Maladministration Managing Relations

The complaint is about the landlord’s handling of: The resident’s reports of a defective boiler. The associated complaint.

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A2Dominion Housing Group Limited (202101199)

27 Oct 2022 Case 202101199 Maladministration Old Property Condition migrated-2025

The complaint is regarding the landlord’s response to the resident’s reports of damp and mould in the property.

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A2Dominion Housing Group Limited (202013653)

22 Sep 2022 Case 202013653 Maladministration Old Complaints Handling categories

The complaint is about: The landlord’s response to the resident’s request about a driveway adaptation. The handling of the complaint at stage two.

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A2Dominion Housing Group Limited (202127034)

12 Sep 2022 Case 202127034 Maladministration Old Property Condition migrated-2025

The complaint is about the landlord’s response to the resident’s reports of damp and mould.

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A2Dominion Housing Group Limited (202126092)

2 Sep 2022 Case 202126092 Maladministration Managing Relations

The complaint is about: The landlord’s handling of outstanding repairs works due to damp issues within the property. The landlord’s handling of the associated complaint.

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A2Dominion Housing Group Limited (202110737)

30 Aug 2022 Case 202110737 Maladministration Health and Safety (inc. building safety)

The complaint is about the landlord’s: Handling of the resident’s concerns about the fire protection works. Complaint handling.

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A2Dominion Housing Group Limited (202111942)

12 Aug 2022 Case 202111942 Maladministration Managing Relations

The complaint is about: The landlord’s response to the resident’s reports about its handling of ventilation repairs in her property. The landlord’s complaint handling.

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A2Dominion Housing Group Limited (202123950)

11 Jul 2022 Case 202123950 Maladministration Estate Management

The complaint is about the landlord’s handling of repairs to pavement slabs in a communal area outside the resident’s property.

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A2Dominion Housing Group Limited (202114719)

8 Apr 2022 Case 202114719 Maladministration Managing Relations

The resident complained about the landlord’s handling of her: Transfer request. Associated complaint.

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A2Dominion Housing Group Limited (202009687)

31 Mar 2022 Case 202009687 Maladministration Old Estate Management categories

The complaint is about the landlord’s response to the resident’s report about the standard of cleaning and maintenance in the communal areas, including the bin store.

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A2Dominion Housing Group Limited (202001273)

19 Aug 2021 Case 202001273 Maladministration Managing Relations

The complaint is about the landlord’s response to the resident’s complaint about: Its handling of the resident’s decant. The quality of works undertaken in her home and damage to her belongings.

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A2Dominion Housing Group Limited (201905765)

23 Apr 2021 Case 201905765 Maladministration Moving/Buying/Selling Home

This complaint is about the level of compensation awarded by the landlord to the resident for the incorrect information it provided before he purchased his property.

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A2Dominion Housing Group Limited (201905377)

11 Mar 2021 Case 201905377 Maladministration Old Property Condition categories

The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the property; associated formal complaint;

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A2Dominion Housing Group Limited (202007934)

25 Feb 2021 Case 202007934 Maladministration

The resident’s complaint is about: The landlord’s handling of the consequences of local power surges to the building affecting: The water pumps; Emergency lighting; and The security of the doors and garages. This Service will also consider the landlord’s complaint handling.

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A2Dominion Housing Group Limited (202003911)

22 Dec 2020 Case 202003911 Maladministration Old Property Condition migrated-2025

This complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.

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A2Dominion Housing Group Limited (201805079)

20 Dec 2019 Case 201805079 Maladministration Old Charges categories

REPORT COMPLAINT 201805079 A2Dominion Housing Group 20 December 2019 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

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Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

Browse by year

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)