Incommunities Limited (202328346)
The complaint is about the landlords handling of repairs to a garden fence. We have also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London Borough of Tower Hamlets (202435924)
The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. complaint.
MHS Homes Ltd (202331312)
The complaint is about the landlord’s handling of the resident’s: Reports of parking issues in her development and her request for her parking space to be marked. Request for improved accessibility of the path to her utility meters.
Clarion Housing Association Limited (202307308)
The complaint is about the landlord's handling of the resident’s reports of a leak, and the associated decant (temporary move) for repairs. We have also considered the landlord’s complaint handling.
London Borough of Lambeth (202336003)
The complaint is about the landlord’s handling of the resident’s queries about the service charge. The Ombudsman has also considered the associated complaint handling.
London & Quadrant Housing Trust (202326085)
The complaint is about the landlord’s response to the resident’s reports about leaks from the roof.
Sanctuary Housing Association (202437918)
This complaint is about the landlord’s handling of the resident’s reports of outstanding repairs at the property, including damp and mould.
Hexagon Housing Association Limited (202308625)
The complaint is about:
London & Quadrant Housing Trust (202326939)
The complaint is about the landlord’s handling of repairs and redecoration works to the resident’s property following a leak, including: the balcony doors, the decking, as well as the ceiling and flooring. The Ombudsman will also consider the landlord’s handling of the resident’s complaint.
A2Dominion Housing Group Limited (202420939)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
A2Dominion Housing Group Limited (202431521)
The complaint is about the landlord’s handling of repairs to the lounge window and patio, as well as its response to reports of damp and mould.
Abri Group Limited (202314457)
The complaint is about the landlord’s response to the resident’s concerns about the standard of its repairs. This Service has also considered the landlord’s handling of the complaint.
Clarion Housing Association Limited (202320486)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance.
Clarion Housing Association Limited (202321424)
The complaint is about the landlord's handling of: The repairs to put right the damage from a water leak in the resident’s property. The resident’s associated complaint.
Dudley Metropolitan Borough Council (202327564)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated remedial repairs.
Haringey London Borough Council (202338198)
The complaint is about the landlord's handling of: Roof repairs. Complaint handling.
Kirklees Metropolitan Borough Council (202414629)
The complaint is about the landlord’s response to the resident’s reports that the property was damp and cold. We have also considered the landlord’s complaint handling.
London Borough of Camden Council (202410608)
The complaint is about the landlord’s: Handling of the resident’s reports of a roof leak, damp and mould. Complaint handling.
London Borough of Islington (202320156)
The complaint is about the landlord’s handling of external repairs to brickwork and a window frame.
London Borough of Islington (202346403)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
London Borough of Islington (202422140)
The complaint is about: The landlord's handling of reports of leaks. The landlord's complaint handling, including its monitoring and communication, tone regarding repair access arrangements and the level of compensation offered.
Sovereign Network Group (202336810)
The resident’s complaint is about the landlord’s handling of reports of: A repair to the wet room pump. Damp and mould.
Stonewater Limited (202331650)
The complaint is about the landlord’s handling of: works to the resident’s boiler and the replacement of a radiator at the property. repairs to a window mechanism at the property.
Together Housing Association Limited (202331440)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. We have also investigated the landlord’s complaint handling.
Wandle Housing Association Limited (202429613)
The complaint is about the landlord’s handling of the resident’s reports of roof repairs and damage to a bedroom wall. The Ombudsman has also considered the associated complaint handling.
Clarion Housing Association Limited (202324161)
The complaint is about the landlord’s handling of works to communal stairwells. The Ombudsman has also considered the associated complaint handling.
Derby City Council (202214347)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
London Borough of Barking and Dagenham (202326483)
The complaint is about the landlord’s handling of: Reports of a broken bathroom extractor fan. Reports of a broken window. The associated complaint.
London Borough of Hackney (202417345)
The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, and damp and mould within the property. Associated complaint.
London Borough of Hackney (202425669)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould, and the associated repairs.
London Borough of Lambeth (202424802)
The complaint is about the landlord’s handling of the resident’s: Repair requests following a leak into the property and subsequent report of damp and mould. Complaint.
London Borough of Lambeth (202434327)
The complaint is about the landlord’s response to the resident’s reports of a leak in her kitchen. This report has also assessed the landlord’s: complaint handling. record keeping.
London & Quadrant Housing Trust (L&Q) (202418392)
The complaint is about the landlord’s response to leaks in the resident’s property including reported damage to the ceiling, hallway, walls and damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202424163)
The complaint is about the landlord’s handling of works within the resident’s bathroom and kitchen.
London & Quadrant Housing Trust (L&Q) (202427925)
The complaint is about the landlord’s handling of: Water leaks from the flat above, including repairs and damp and mould. The associated complaint.
Midland Heart Limited (202231913)
REPORT COMPLAINT 202231913 Midland Heart Limited 29 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Orbit Housing Association Limited (202422207)
The complaint is about the landlord’s handling of the repairs to the drainage system.
Richmond Housing Partnership Limited (202427929)
The complaint is about the landlord’s handling of: Damp and mould reports and associated repairs. The resident’s complaint.
Sanctuary Housing Association (202313625)
The complaint is about the landlord’s handling of: the resident’s reports of a neighbour's car blocking the path to her property. the resident’s complaint.
Southern Housing (202231873)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property. the resident’s complaint.
Southern Housing (202419050)
The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance and antisocial behaviour (ASB). Fire safety concerns. Issues with window cleaning in the block . The Ombudsman has also considered the landlord’s complaint handling.
St Albans City and District Council (202429405)
The resident’s complaint was about: The resident’s concerns about the condition of the property on letting and further repairs. The landlord's response to the resident's reports of mould in the property. The landlord’s complaint handling.
Yorkshire Housing Limited (202417948)
The complaint is about the landlord’s: Handling of repairs to the resident’s property. Response to the resident’s concerns about the presence of asbestos in the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Amplius Living (202423013)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated formal complaint.
ForHousing Limited (202424394)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Housing Solutions (202301870)
REPORT COMPLAINT 202301870 Housing Solutions 28 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
London Borough of Hammersmith and Fulham (202421435)
The complaint is about the landlord’s response to the resident’s request for it to replace the windows and her concerns about heat loss.
London Borough of Islington (202326754)
The complaint is about the landlord’s handling of: reports of anti-social behaviour (ASB) regarding noise transfer; the associated complaint.
London Borough of Lambeth (202329603)
The complaint is about the landlord’s response to the resident’s: Repair requests for windows Reports of damp and mould The Ombudsman has also considered the landlord’s: Complaint handling Record keeping
London Borough of Lewisham (202217704)
The complaint is about the landlord’s handling of: Roof and loft repairs. The complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)