Canterbury City Council (202303492)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has decided to consider: The landlord’s complaint handling. The landlord’s record keeping.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London Borough of Hackney (202228862)
REPORT COMPLAINT 202228862 London Borough of Hackney 22 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London & Quadrant Housing Trust (L&Q) (202216813)
The complaint is about the landlord’s: Handling of reports of damp and mould in the property. Complaint handling.
Origin Housing Limited (202231047)
The complaint is about the landlord’s handling of a request for a management transfer. The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202231198)
The complaint is about the landlord’s handling of repairs to the roof of the resident’s property. This Service has also looked at the landlord’s complaint handling.
Southern Housing Group Limited (202207125)
The complaint is about the landlord’s handling of the resident’s: new build property defects; associated complaint.
Southern Housing Group Limited (202215836)
The complaint is about the landlord’s response to the resident about: Damp and mould on a bathroom ceiling. A request for a new cupboard and sink in the kitchen. A request to repair a kitchen window. Heating repairs. Reasonable adjustments and communication. Its complaint handling.
West Northamptonshire Council (202222084)
The complaint is about the landlord’s response to the resident’s request for a shower bench to be fitted in her wet room. The Ombudsman has also considered the associated complaint handling.
Bromford Housing Group Limited (202109189)
The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) in the block, including fly-tipping, drug use and noise. Reports of communal repairs. Reports of pets being kept in the block. Management transfer request. The Ombudsman has also considered the landlord's complaint handling.
Eastlight Community Homes Limited (202213536)
The complaint is about: The conduct of the landlord’s contractors and its notification of appointments. How the landlord responded to the resident’s concerns about how it records and shares information about asbestos within properties. Conditions applied by the landlord to an offer of compensation. The landlord’s handling of the resident’s …
London Borough of Brent (202216303)
The complaint is about the landlord’s: Handling of repairs to the kitchen and bathroom in the property. Communication regarding planned improvement works in the property. Handling of repairs to a garden wall. Complaint handling.
North Northamptonshire Council (202220918)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the windows and doors, pipework and a manhole cover. Request for asbestos tiles to be removed from the property. Reports of damp and mould in the property. Complaint and the level of compensation offered.
Notting Hill Genesis (NHG) (202220786)
The complaint is about the landlord’s: Handling of repairs to the fence and gate. Handling of the resident’s claim for stolen goods. Complaint handling.
Raven Housing Trust Limited (202213716)
The complaint is about the landlord’s handling of the resident’s reports of: Issues with the bathroom extractor fan. Problems with her shower. Damp and mould. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Sovereign Network Homes (202234968)
The complaint is about the landlord’s handling of repairs in the resident’s property. This Service has also investigated the landlord’s: Communication and record keeping. Complaint handling.
The Guinness Partnership Limited (202305064)
The complaint is about the landlord’s: Response to the resident’s reports of ASB. Complaint handling.
Halton Housing (202217044)
The complaint is about the landlord’s response to: The resident’s reports of outstanding repairs following a rewire. The resident’s request for reasonable adjustments due to her disability. This report also looks at the landlord’s handling of the resident’s complaints.
One Housing Group Limited (202219629)
The resident’s complaint is about the landlord’s handling of repairs to the property. The landlord’s record keeping has also been considered.
Reliance Social Housing C.I.C (202204234)
This complaint is about the landlord’s responses to concerns raised about: The resident being asked to sign his occupancy agreement under pressure and being threatened with eviction. The suitability of the resident’s occupancy agreement. Its handling of repair reports and concerns about the facilities provided at the property. The support …
Reliance Social Housing C.I.C (202211732)
The complaint is about: The landlord’s handling of the resident’s concerns about the suitability of the property given his disabilities. The suitability of the resident’s occupancy agreement. The landlord’s request for the resident to sign a blank licence agreement and failure to issue a fully completed copy of the licence …
Saxon Weald (202224256)
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated survey. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing Group Limited (202302042)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The complaint.
Sovereign Network Homes (202228372)
The complaint is about the landlord’s: Handling of reports of damp and mould. Complaint handling.
Accent Housing Limited (202230744)
The complaint is about the landlords handling of the resident’s: Reports of window repairs. Associated complaint.
Clarion Housing Association Limited (202231277)
The complaint is about the landlord’s handling of: The resident’s mutual exchange. Repairs to the property following the mutual exchange. Pest control within the property.
Clarion Housing Association Limited (202215143)
The complaint is about: The landlord’s handling of a decant following a fire at the resident’s property, including the resident’s reports that her new property did not meet her disability needs. The landlords handling of the resident’s concerns about items damaged in the fire. The Ombudsman has also considered the …
Clarion Housing Association Limited (202313883)
The complaint is about the landlord’s handling of roof repairs, condensation and cold.
LiveWest Homes Limited (202216849)
The complaint is about the landlord’s decision not to insulate the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
Luton Borough Council (202210084)
The complaint is about the landlord’s handling of the resident’s reports of repairs, in particular: The shower room. The Doors. The Ombudsman has also considered the landlord’s complaint handling.
MHS Homes Ltd (202305464)
The complaint is about the landlord’s handling of the resident’s reports of her electric tripping.
Peabody Trust (202223934)
The complaint is regarding the landlord’s handling of: the resident’s decant into temporary accommodation. outstanding repairs including leaks, damp, and mould. the associated complaint.
Shepherds Bush Housing Association Limited (202218434)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks and the associated damp and mould. Associated complaint.
Southwark Council (202110802)
The complaint is about: The landlord’s response to the resident’s reports of a leak and request for compensation. The landlord’s handling of the resident’s report of no heating or hot water. The landlord’s response to the resident’s reports of unlawful occupation and noise nuisance from a neighbouring flat. The landlord’s …
Vivid Housing Limited (202307445)
The complaint is about the landlord’s handling of the resident’s report of ongoing noise. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202306541)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s request to be rehoused. The Ombudsman has also investigated the landlord’s complaint handling.
London Borough of Barnet (202127278)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The complaint.
London Borough of Ealing (202314273)
The complaint is about the landlord’s handling of reports of subsidence. The landlord’s record keeping has been investigated. The landlord’s complaint handling has also been investigated.
Longhurst Group Limited (202226519)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks and the associated damp and mould. Associated complaint.
Notting Hill Genesis (NHG) (202102235)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s request to be rehoused. The landlord’s complaint handling. The Ombudsman has also assessed the landlord’s record keeping.
Waltham Forest Council (202226828)
The complaint is about the landlord’s handling of the resident’s: Reports of flooding in the basement and the associated damp and mould. Reports of repairs to the kitchen. Associated complaint.
Camden Council (202003074)
The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The landlord’s response to the resident’s complaint.
Clarion Housing Association Limited (202302137)
The complaint is about the landlord’s: Handling of repairs at the property. Complaint handling.
Haringey London Borough Council (202225807)
The complaint is about the landlord’s handling of: Repairs to the boiler. The resident’s complaint.
Islington Council (202308362)
The complaint is about the landlord’s handling of: The resident’s reports about damp and mould. The complaint.
Lincoln City Council (202302041)
The complaint is about the landlord’s: Handling of repairs to the property, including to address damp and mould. Handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202219252)
The complaint is about the landlord’s handling of the resident's concerns of repairs required to the front and rear doors of the property, following break-ins. The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202301864)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks into the property. Associated formal complaint.
Settle Group (202215101)
The complaint is about the landlord’s handling of: reports of staff conduct/racial discrimination; the resident’s complaint.
Stonewater Limited (202221127)
The complaint is about the landlord's handling of the resident’s reports of unsatisfactory ground maintenance.
Clarion Housing Association Limited (202200379)
The complaint is about the landlord’s handling of a windows repair. The Ombudsman has also considered the landlord’s: Record keeping. Complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)