Places for People Group Limited (202438388)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Formal complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Southern Housing (202308943)
The complaint is about the landlord’s handling of the resident’s: Reports of plumbing issues. Associated complaint.
Southwark Council (202309807)
The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB) after matters had been to court in August 2021. The Ombudsman has also considered the landlord’s complaint handling.
Stonewater Limited (202426067)
The complaint is about the landlord’s handling of the resident’s: Reports about the condition of the property. Concerns about the heating system. Requests to install a log burner. Associated complaint.
Birmingham City Council (202313281)
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB).
Haringey London Borough Council (202307195)
The complaint is about the landlord’s handling of the resident’s reports of disrepair in her home, including the need for a decant. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Brent (202415446)
The complaint is about the landlords handling of repairs to the resident’s kitchen and roof. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Camden Council (202321315)
The complaint is about the landlord’s handling of: A home loss payment to the resident. The resident’s rent account.
London Borough of Hounslow (202422936)
REPORT COMPLAINT 202422936 London Borough of Hounslow 10 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London Borough of Islington (202312470)
The complaint is about:
London Borough of Lambeth (202329146)
The complaint is about the landlord’s handling of the resident’s complaint about lift issues.
London Borough of Tower Hamlets (202331416)
The complaint is about the landlord’s handling of: Reports of a leak at the property and the subsequent damage caused. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202435195)
The complaint is about the landlord’s handling of the resident’s concerns about cold temperatures within the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Metropolitan Thames Valley Housing (MTV) (202322627)
The complaint is about the landlord’s handling of resident’s reports about the miscalculation of the service charge and requests for service charge account information.
Nottingham City Council (202234937)
The complaint is about the landlord’s handling of the resident’s reports of leaks.
Royal Borough of Kingston Upon Thames (202326374)
The complaint is about the landlord’s decision not to replace the resident’s garden fence.
Southern Housing (202211259)
REPORT COMPLAINT 202211259 Southern Housing 10 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Southern Housing (202229907)
The complaint is about the landlord’s handling of: the residents report of a broken boiler. the residents request for repairs to be completed, including: the lounge blind. a defective fridge freezer. the communal lift. the associated complaint.
Southern Housing (202317462)
The complaint is about the landlord’s response to the resident’s request for repairs. The Ombudsman has also considered the landlord’s complaint handling.
Stonewater Limited (202320997)
The complaint is about the landlord’s handling of a window repair.
Ash-Shahada Housing Association Limited (202224114)
The complaint is about the landlord’s handling of the resident’s reports regarding the loss of her possessions. The Ombudsman has also investigated the landlord’s handling of the complaint.
East Devon District Council (202420353)
The complaint is about the landlord’s handling of outstanding repairs at the property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
Kirklees Metropolitan Borough Council (202322413)
The complaint is about the landlord’s handling of the resident’s: Request for a replacement gas fire. Reports of damp. We have also investigated the landlord’s complaint handling.
London Borough of Croydon (202331071)
The complaint is about the landlord’s handling of the resident’s reports of repairs. We have also considered the landlord’s complaint handling.
London Borough of Lambeth (202315909)
The complaint is about the landlord’s handling of the resident’s reports that the structure of the building was causing water ingress and damage to his property. The Ombudsman has also investigated the landlord’s handling of the complaint.
London & Quadrant Housing Trust (202312176)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the outside steps.
London & Quadrant Housing Trust (202324530)
The complaint is about the landlord’s handling of the resident’s reports of leaks and repairs, and her complaint on the matter.
London & Quadrant Housing Trust (L&Q) (202308958)
The complaint is about the landlord’s response to the resident’s request for compensation for a damaged fridge freezer. We have also assessed the landlord’s complaint handling.
Oxford City Council (202416790)
The complaint is about the landlord’s response to the resident’s reports of a leak from the roof.
Sanctuary Housing Association (202406571)
The complaint is about the landlord’s response to reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Sheffield City Council (202226856)
The complaint is about the landlord’s: Handling of repairs to a faulty programmer/thermostat. Complaint handling.
The Guinness Partnership Limited (202320830)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour.
Amplius Living (202442283)
The complaint is about the landlord’s handling of: Reports of damp and mould, and damage caused to the resident’s possessions. Repairs to the paving slabs. Replacement of the front door and back door which caused a leak. The Ombudsman has also considered the landlord’s complaint handling.
Birmingham City Council (202321183)
The complaint is about the landlord’s handling of the resident’s concerns about subsidence and structural issues in her property. We have also considered the landlord’s complaint handling.
Citizen Housing Group Limited (202328004)
The complaint is about the landlord’s handling of the resident’s stay in temporary accommodation, including its decision not to grant this as a permanent tenancy.
Clarion Housing Association Limited (202437796)
The complaint is about the landlord's handling of repairs following a burst water pipe.
Harlow District Council (202325682)
The complaint is about the landlord’s handling of repairs to the resident’s shower.
London Borough of Havering Council (202323075)
The complaint is about the landlord’s response to the resident’s concerns about the use of a pram shed.
Sanctuary Housing Association (202422105)
The complaint is about the landlord’s handling of the request to repair the resident’s roof.
Southern Housing (202330022)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. We have also considered the landlord’s complaint handling.
Stonewater Limited (202316469)
The complaint is about the landlord’s response to the resident concerns about: The quality of cleaning and maintenance services provided. Its fire safety checks. We have also considered the landlord’s complaint handling.
Haringey London Borough Council (202321928)
REPORT COMPLAINT 202321928 Haringey London Borough Council 5 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Home Group Limited (202428206)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
Hyde Housing Association Limited (202322059)
The complaint is about the landlord’s handling of the balcony door repair. The Ombudsman has also looked at the landlord’s complaint handling.
London Borough of Tower Hamlets (202202779)
The complaint is about the information provided in the landlord’s end of year service charge summaries.
Metropolitan Thames Valley Housing (MTV) (202321618)
The complaint is about the landlord’s handling of reports about the toilet overflowing and flooding the bathroom.
Orbit Housing Association Limited (202227400)
The complaint is about the landlord’s handling of works to the resident’s windows and door. The Ombudsman has also investigated the landlord’s complaints handling.
Royal Borough Of Greenwich (202317870)
The complaint is about the landlord’s handling of: Reports of no heating and hot water at the resident’s property. The associated complaint.
Believe Housing Limited (202410482)
The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports. We have also investigated the landlord’s complaint handling.
Broxtowe Borough Council (202330775)
The complaint is about the landlord's: Handling of reports of a drain blockage. Complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)