Redditch Borough Council (202331009)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Stockport Homes Limited (202338672)
The complaint is about the landlord’s handling of the resident’s shared ownership property purchase.
WATMOS Community Homes (202314779)
The complaint is about the landlord’s handling of the: Resident’s reports about the standard of cyclical redecoration works to the communal areas of the block. Associated complaints.
Clarion Housing Association Limited (202434138)
The complaint is about the landlord’s handling of reports of asbestos, damp and mould.
Estuary Housing Association Limited (202232040)
REPORT COMPLAINT 202232040 Estuary Housing Association Limited 16 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London Borough of Camden Council (202423527)
The complaint is about the landlord’s handling of the resident’s reports about: Leaks, damp and mould, and sink back surges. Anti social behaviour (ASB) from a neighbour.
London Borough of Islington (202325132)
This complaint is about how the landlord handled the resident’s repair requests. We have also considered how the landlord handled the resident’s complaint.
London & Quadrant Housing Trust (202110693)
The complaint is about the landlord’s response to the resident's reports about antisocial behaviour (ASB).
Metropolitan Thames Valley Housing (MTV) (202229887)
The complaint is about the landlord’s handling of: the resident’s reports of a leak in her bathroom and the associated damage to her flooring. the complaint and record keeping.
Metropolitan Thames Valley Housing (MTV) (202333543)
The complaint is about the landlord’s response to the resident’s request to remove a communal garden wall.
Orbit Housing Association Limited (202438573)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) caused by a neighbour. Reports about overgrown bushes and required repairs to the side entrance gates.
Sovereign Network Group (202311949)
The complaint is about the landlord’s response to the resident’s concerns about the condition of the garden from April 2023 onwards. We have also investigated the landlord’s complaint handling.
Stonewater Limited (202318054)
The complaint is about the landlord’s response to the resident’s: Service charge enquiries. Reports of communal repairs. We have also investigated the landlord’s complaint handling.
Transform Housing & Support (202217201)
The complaint is about the landlord's handling of the resident’s reports of noise disturbance and requests for sound insulation. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Birmingham City Council (202426655)
The complaint is about the landlord’s handling of the resident’s: Concerns about fly-tipping. Associated complaint.
Cambridge City Council (202230973)
The complaint is about: Repairs to ceilings in the property. The associated complaint.
Citizen Housing Group Limited (202317813)
This complaint is about the landlord’s handling of the resident’s reports about: Aids and adaptations. Staff conduct. Fence repairs.
Great Places Housing Association (202228214)
The complaint is about the landlord’s handling of repairs to the: Garden Drainage Fencing Boiler/heating Loft/roof The Ombudsman has also considered the landlord’s complaint handling.
Habinteg Housing Association Limited (202411853)
The complaint is about: The landlord’s handling of the resident’s reports of blocked drains and smell of chemical fumes within the property. The landlord’s handling of the associated complaint.
Harlow District Council (202320003)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
London & Quadrant Housing Trust (202324885)
The complaint is about the landlord’s handling of: the resident’s reports of repairs to the window frames. the complaint.
London & Quadrant Housing Trust (L&Q) (202433017)
The complaint is about the landlord’s handling of the resident’s request to be rehoused on medical grounds.
Saffron Housing Trust Limited (202431509)
The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202312713)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202233515)
The complaint is about: The landlord’s handling of repairs to the resident’s patio doors. The landlord’s handling of the complaint.
Sovereign Network Homes (202433680)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord's complaint handling.
Teign Housing (202328331)
The complaint is about the landlord’s response to the resident’s concerns about rainwater drainage issues affecting the property and garden. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
West Northamptonshire Council (202331783)
The complaint is about the landlord’s handling of: The resident’s request that it clear or repair the gutter. The resident’s complaint.
Barnsley Metropolitan Borough Council (202316004)
The complaint is about the landlord’s handling of: Repairs to an external wall. The associated complaint.
Bromford Housing Group Limited (202400932)
This complaint is about the landlord’s handling of: The resident’s reports of subsidence and the associated repairs. The resident’s reports of damp and mould in the property. The resident’s request for it to install a driveway. The associated complaint.
GreenSquareAccord Limited (202224842)
The complaint is about the landlord’s handling of the resident’s: Request for a property move. Reports of antisocial behaviour (ASB). Request for compensation following a leak at the property. Associated complaint.
Hyde Housing Association Limited (202330436)
The complaint is about the landlord’s handling of the resident’s reports of a leak in his property and the associated repairs.
London Borough of Islington (202332440)
The complaint is about the landlord’s handling of a complaint about staff conduct.
London Borough of Lambeth (202300177)
The complaint is about the landlord’s response to the leaseholder’s concerns about the water supply and a leak at the property. The Ombudsman has also considered the landlord’s: complaint handling. record keeping.
London & Quadrant Housing Trust (L&Q) (202314421)
The complaint is about the landlord’s handling of: Repairs and maintenance at the resident’s property. The associated complaint.
Orbit Group Limited (202223418)
The complaint is about the landlord’s handling of: Damp and mould in the resident’s property. Asbestos in the damp ceiling. The complaint.
Orbit Group Limited (202322144)
The complaint is about the landlord's response to the resident's reports of a latent defect, which caused a leak in the bathroom.
Places for People Group Limited (202405073)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Associated complaint.
Southern Housing (202318597)
The complaint is about the landlord’s handling of: Reports of noise nuisance. Reports of leaks and the associated temporary repairs.
Stockport Homes Limited (202330786)
The complaint is about the landlord’s handling of the resident’s reports of beetles in the property. The Ombudsman has also considered the landlord’s record keeping.
Stonewater Limited (202325785)
The complaint is about the landlord’s response to the resident’s concerns about the rear external door and windows. We have also investigated the landlord’s complaint handling.
The Guinness Partnership Limited (202326682)
The complaint is about the landlord’s: Handling of the resident’s reports of noise from the flat above. Complaint handling.
Golding Homes Limited (202329384)
This complaint is about the landlord’s handling of a roof repair.
London Borough of Barking and Dagenham (202319660)
The complaint is about the landlord’s handling of structural repairs to the property. This Service has also considered the landlord’s complaint handling.
London Borough of Brent (202226957)
The complaint is about the landlord’s handling of a leak, damp, and mould in the resident’s property and the level of compensation offered to her. The Ombudsman has also investigated the landlord’s complaints handling.
London Borough of Hammersmith and Fulham (202325833)
The complaint is about the landlord’s handling of front door repairs.
London Borough of Islington (202326234)
The complaint is about the landlord’s handling of the roof repair and the associated internal damage.
London Borough of Newham (202218328)
The complaint is about the landlord’s handling of the resident’s: Reports of noise from a neighbour. Associated complaint.
London & Quadrant Housing Trust (202424634)
The complaint is about the landlord’s handling of both the resident’s reports of a leak from her bathroom, and of her complaint.
Manchester City Council (202319523)
The complaint is about the landlord’s: Handling of boiler repairs. Complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)