London & Quadrant Housing Trust (L&Q) (202425991)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Metropolitan Thames Valley Housing (MTV) (202318069)
The complaint is about: The landlord’s handling of the resident’s reports of defective guttering causing rainwater to leak into the property. The landlord’s handling of the associated complaints.
Metropolitan Thames Valley Housing (MTV) (202427194)
This complaint is about the landlord’s handling of the resident’s: Reports of water ingress from the communal loft. Reports of suspected water ingress from the gutter and roof, and damp and mould.
Metropolitan Thames Valley Housing (MTV) (202429836)
The complaint is about the landlord’s response to reports of antisocial behaviour (ASB).
Midland Heart Limited (202435994)
The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the property when she moved in, including reports of damp and mould. The landlord’s handling of the resident’s complaint.
Paragon Asra Housing Limited (202326748)
The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
Platform Housing Group Limited (202303557)
The resident’s complaint is about the landlord's handling of: Reports of no hot water. Leaks. Damp and mould. This service has also considered the landlord’s complaint handling.
Redditch Borough Council (202417927)
The complaint is about the landlord's handling of: The resident’s reports of damp and mould in the property. The installation and maintenance of aids and adaptations. The resident’s reports of structural problems with the balcony wall. The resident’s reports of a leak to the communal entrance.
Sanctuary Housing Association (202325776)
The complaint is about the landlord’s handling of the resident’s request for a driveway to be built outside her home due to her medical condition. We have also considered the landlord’s handling of the associated complaint.
Southern Housing (202423456)
The complaint is about the landlord’s handling of the resident’s report of damp and mould. The Ombudsman will also consider the landlord’s complaint handling.
West Kent Housing Association (202419718)
The complaint is about the landlord’s handling of: Repairs following a mutual exchange. Pest issues (infestation of rats and mice). The complaint.
Clarion Housing Association Limited (202422759)
The complaint is about the landlord’s response to a damp and mould problem and related repairs.
Clarion Housing Association Limited (202432103)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord's complaint handling.
ForHousing Limited (202425263)
The complaint is about the landlord’s handling of repairs relating to damp and mould.
Golding Homes Limited (202430186)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint and her request for compensation for damaged belongings.
London Borough of Barnet (202428033)
The complaint is about the landlord’s handling of the resident’s: Reports of issues with the drains, damp, and mould. Associated complaint.
London Borough of Hackney (202426908)
The complaint is about the landlord’s response to the resident’s reports about damp and mould and leaks in the property.
London Borough of Havering Council (202320506)
The resident’s complaint is about: Repairs to the guttering, including the time taken to remove scaffolding put up and the communication around this. We have also considered the landlord’s handling of the associated complaint.
London Borough of Lambeth (202428007)
The complaint concerns the landlord’s handling of the resident’s: Reports of multiple repair issues, including leaks, damp and mould. Complaint.
London & Quadrant Housing Trust (202337516)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The resident’s complaint.
Notting Hill Genesis (202317422)
The complaint is about the landlord’s handling of: The resident’s service charge account. The associated complaint.
Plus Dane Housing Limited (202346784)
The complaint is about the landlord’s handling of reports of smell in the property.
The Guinness Partnership Limited (202435422)
The complaint is about the landlord’s handling of the resident’s: Reports of a mice infestation in the property. Associated complaint.
Torus62 Limited (202402467)
The complaint is about: The landlord’s handling of the resident’s reports of damp, and repairs. The landlord’s handling of the complaint.
Cobalt Housing Limited (202323944)
The complaint is about the landlord’s handling of the resident’s reports of damp and repairs in the bathroom. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Barnet (202435181)
The complaint is about the landlord’s handling of the resident’s reports of a leak.
London Borough of Newham (202312675)
The complaint is about the landlord’s response to the resident’s reports of: A pest infestation and a request for temporary accommodation Repairs to the drains
Rochdale Boroughwide Housing Limited (202411980)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s: Complaint handling. Knowledge and information management.
Southern Housing (202425624)
The complaint is about the landlord’s response to reports of noise and antisocial behaviour from the property above, including the resident’s request for soundproofing and repairs.
A2Dominion Housing Group Limited (202417347)
The complaint is about the landlord’s response to the resident’s concerns about: Heating throughout the property. Smells and contaminated water from the kitchen and bathroom taps. The temperature of the water from the bath and shower taps. The Ombudsman has also considered the landlord’s: Handling of the associated complaint. Record …
Abri Group Limited (202440608)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the associated remedial repairs.
Bristol City Council (202414359)
The complaint is about the landlord’s response to the resident’s notice to quit. This Service has also considered the landlord’s handling of the complaint.
Hexagon Housing Association Limited (202303959)
The complaint is about the landlord’s handling of: Repairs to the drainage in the wet room. Repairs to the garden paving slabs and a retaining wall. The associated complaint.
Islington and Shoreditch Housing Association Limited (202424686)
The complaint is about the landlord’s response to the resident’s reports of a leak into her property. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202318995)
The complaint is about the landlord’s handling of the resident’s: reports of repairs to: the bedroom wardrobe. the communal door handle and entry system. reports of pests in the building and the condition of the bin room. enquiry about rent. associated complaint.
Metropolitan Thames Valley Housing (MTV) (202325392)
The complaint is about the level of compensation offered by the landlord in relation to its handling of boiler repairs. We have also considered the associated complaint.
Mosscare St. Vincent’s Housing Group Limited (202324247)
The complaint is about the landlord’s handling of the resident’s reports of: damp and mould in the property. window repairs. The Ombudsman has also considered the landlord’s complaint handling.
Origin Housing Limited (202423067)
The complaint is about the landlord’s handling of the resident’s report of excessive cold in the property due to a draught from the front door. We have also looked at the landlord’s handling of the resident’s complaint.
Sanctuary Housing Association (202443875)
The complaint is about the landlord’s response to the resident’s concerns about fire safety due to a hoarded property. The Ombudsman has investigated the landlord’s complaint handling.
Sandwell Metropolitan Borough Council (202427041)
The resident’s complaint is about the landlord’s handling of her reports of: a leak from her bathroom into the ceiling and lights of the hallway and downstairs toilet. other repairs, in particular damaged internal doors, repairs to the kitchen, and a repair to the stair bannister.
Sovereign Network Group (202400635)
The complaint is about the landlord’s handling of the resident’s: Reports of noise and antisocial behaviour (ASB). Associated complaint.
Sovereign Network Group (202437640)
The complaint is about the landlord’s handling of the resident’s concerns of a leak in the property, as well as damp and mould. We have also investigated the landlord’s complaint handling.
Stonewater Limited (202323135)
The complaint is about the landlord’s handling of the resident’s concerns about the standard of its ground maintenance service. The Ombudsman has also considered the landlord’s complaint handling.
The Riverside Group Limited (202318844)
The complaint is about the landlord’s response to the resident’s concerns regarding: Planned upgrade work to his kitchen. Damage to his washing machine. The Ombudsman has also considered the landlord’s complaint handling.
Your Housing Group Limited (202304570)
The complaint is about the landlord’s handling of the resident’s reports of:
Cobalt Housing Limited (202113543)
The complaint is about the landlord’s handling of the resident’s: Concerns about his service charge. Request for information. The Ombudsman has also looked at the landlord’s complaint handling.
Exeter City Council (202426715)
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Damp and mould in the property.
Hexagon Housing Association Limited (202427054)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
London Borough of Barnet (202437630)
The complaint is about the landlord’s handling of leaks from the property above the resident’s.
London Borough of Islington (202330834)
The complaint is about the landlord's handling of repairs to a wall in the resident’s garden.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)