Stonewater Limited (202318417)
The complaint is about the landlord’s handling of reports about the standard and frequency of grounds maintenance. We have also considered the landlord’s handling of the associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Stonewater Limited (202327120)
The complaint is about the landlord’s: Handling of repairs at the property, and within communal areas, including: the standard of repairs to door frames. the standard of the painting on the walls. the installation of broadband cables. external lighting repairs. Complaint handling.
Two Rivers Housing (202328979)
The complaint is about the landlord’s handling of the resident’s reports of bed bugs. We have also considered the landlord’s complaint handling.
ForHousing Limited (202327303)
The complaint is about the landlord’s handling of the resident’s concerns about staff conduct. We have also considered the landlord’s handling of the associated complaint.
Gateshead Metropolitan Borough Council (202417243)
The complaint is about the landlord’s handling of: reports of anti-social behaviour (ASB); the associated complaint.
London Borough of Lambeth (202441008)
This complaint is about how the landlord handled the resident’s reports of a leak from above into her property.
London & Quadrant Housing Trust (202234791)
The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp, and mould and associated repairs. reports of concerns about a lack of kitchen storage space. associated complaint.
London & Quadrant Housing Trust (202445877)
The complaint is about the landlord’s handling of the resident’s reports of repairs to her windows. The Ombudsman has also investigated the landlord’s complaint handling.
Moat Homes Limited (202422401)
The complaint is about the landlord’s handling of the resident’s reports of a leak, damp and mould. The Ombudsman will also consider the landlord’s handling of the resident’s complaint.
Yorkshire Housing Limited (202343268)
The complaint is about the landlord’s handling of repairs to the front door and to address gaps around the bedroom window.
London Borough of Camden Council (202421397)
The complaint is about the landlord’s handling of the resident’s reports about: anti-social behaviour (ASB) from a neighbour. staff conduct. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London Borough of Hackney (202333300)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould.
London & Quadrant Housing Trust (202405994)
The complaint is about the landlord’s handling of the resident’s report of a leak from the property above. The Ombudsman has also considered the landlord’s handling of the associated complaint.
GreenSquareAccord Limited (202438382)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and associated repairs.
Soha Housing Limited (202407710)
The complaint is about the landlord’s handling of its decision to remove a timber conservatory from the property.
Great Places Housing Group Limited (202427507)
The complaint is about the landlord’s handling of the resident’s: Request for window replacement. Associated complaint.
GreenSquareAccord Limited (202442055)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
London Borough of Hammersmith and Fulham (202429269)
The complaint is about the landlord’s response to the resident’s reports of noise nuisance by a neighbour. We have also investigated the landlord’s complaint handling.
London Borough of Newham (202423147)
The complaint is about the landlord's handling of the resident's service charge queries. This includes queries relating to: CCTV and concierge services. Caretaking services. Repairs to guttering. Services provided by the housing liaison officers. The installation of a new door entry system. We have also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202226971)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s complaint handling.
Midland Heart Limited (202321623)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and harassment from his neighbour including: the level of information it gave about any known ASB when he viewed the property in late-2021. its handling of and communication about court proceedings for a breach of …
Southern Housing (202401759)
The complaint is about the landlord’s response to the resident’s: Reports of pest control issues in the property. Request to be transferred to another property on medical grounds. We have also considered the landlord’s: Record keeping. Complaint handling.
Birmingham City Council (202423479)
The complaint is about the landlord’s response to the resident’s report of a leak. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202340358)
The complaint is about the landlord’s handling of the resident’s concerns about the structural safety of the property. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202440360)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould in the property. Request for replacement windows in the property. The Ombudsman has investigated the landlord’s complaint handling.
The Riverside Group Limited (202331042)
The complaint is about the landlord’s response to the resident’s reports of a leak and related damage to his belongings. The Ombudsman has also considered the landlord’s complaint handling.
Moat Homes Limited (202428185)
The complaint is about the landlord’s handling of bathroom repairs.
Plus Dane Housing Limited (202414110)
The resident’s complaint is about the landlord’s handling of: Repairs to a bedroom radiator. Damp and mould, and the associated repairs. The complaint.
Sapphire Independent Housing Limited (202317469)
The complaint is about the landlord’s handling of the resident’s reports of a fly and maggot infestation in the property and the related temporary move. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Hyde Housing Association Limited (202309718)
The complaint is about the landlord's handling of the resident’s reports about repairs to the windows.
Kirklees Metropolitan Borough Council (202326670)
The complaint is about the landlord’s response to the resident’s concerns about grounds maintenance, including the resident’s claim that it was not fulfilling its obligations under the lease agreement.
London & Quadrant Housing Trust (202441299)
This complaint is about the landlord’s response to the resident’s complaint about its handling of repairs related to damp and mould.
Metropolitan Thames Valley Housing (MTV) (202424772)
The complaint is about the landlord’s handling of a pest infestation.
Orbit Housing Association Limited (202427014)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the landlord’s complaint handling.
Paragon Asra Housing Limited (202318065)
The complaint is about the landlord’s handling of the resident’s reports of: Pests in his property and communal areas of the building. Repairs to the floorboards in his property. We have also looked at the landlord’s handling of the associated complaint.
Southern Housing (202331028)
The complaint is about the landlord’s response to the resident’s reports of: A leak in the communal hallway outside her front door. Issues with the temperature of the property. Repair issues with the flooring and skirting causing transference of smells. Gaps under the internal doors and her request that the …
London Borough of Camden Council (202417664)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the associated repairs.
London Borough of Tower Hamlets (202333743)
The complaint is about the landlord’s handling of: Void works at the resident’s property. The associated complaint.
Southern Housing (202436229)
The complaint is about the landlord's handling of the resident's reports about the water system.
Vico Homes Limited (202326893)
The complaint is about the landlord’s response to the resident’s concerns about staff conduct.
A2Dominion Housing Group Limited (202317836)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak in the building . We have also considered the landlord’s: Handling of the associated complaint. Record keeping.
A2Dominion Housing Group Limited (202404259)
The complaint is about the landlord’s handling of the: Resident’s reports of damp and mould in the property. Associated complaints.
Accent Housing Limited (202324191)
The resident’s complaint is about the landlord’s handling of her: Reports of damp and mould and subsequent repairs. Reports of the shower not working. Reports of damage to the resident’s car. We have also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202441230)
The complaint is about the landlord’s handling of the resident’s concerns about the water quality at the property. The Ombudsman has also considered the landlord’s handling of the resident’s formal complaint.
London Borough of Camden Council (202437616)
The resident’s complaint was about the landlord’s response to the resident’s reports about roof leaks resulting in loss of electrics and damp and mould, the condition of his skylight, ivy growth and a loose gas pipe. The Ombudsman has considered the landlord’s complaint handling.
London Borough of Havering Council (202221930)
The complaint is about the landlord’s handling of the kitchen refurbishment. We will also investigate the landlord’s handling of the associated complaint.
London Borough of Hillingdon (202423080)
This complaint is about the landlord’s response to the resident’s: Concerns about staff conduct. Concerns about the garden and overhanging trees at her property.
London Borough of Lambeth (202413387)
This complaint is about the landlord’s handling of the resident’s: Reports about water ingress, damp and mould. Reports about drain blockages and repairs in her bathrooms. Request for a renewal of the doors and windows in the property. Associated complaint.
London & Quadrant Housing Trust (202425066)
The complaint is about the landlord’s response to the resident’s report of a leak, causing damp and mould.
London & Quadrant Housing Trust (202429859)
The complaint is about cold and ventilation issues in the property. We have also investigated the landlord’s handling of the complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)