Lincoln City Council (202308522)
The complaint is about: The landlord’s handling of repairs to damp and mould in the resident’s property. The landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Octavia Housing (202223509)
The complaint is about the landlord’s: Response to the resident’s reports of noise from repair work at the neighbouring property, including the conduct of the landlord’s contractors. Complaint handling.
Birmingham City Council (202310402)
This complaint is about the landlord’s handling of the resident’s concerns about the condition of her kitchen. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Clarion Housing Association Limited (202207370)
REPORT COMPLAINT 202207370 Clarion Housing Association Limited 13 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London & Quadrant Housing Trust (L&Q) (202302981)
The complaint is about the landlord’s handling of the resident’s move to temporary accommodation due to anti-social behaviour (ASB). The Ombudsman has also investigated the landlord’s handling of the complaint.
Torus62 Limited (202308116)
The complaint is about the landlord's handling of: The resident’s reports about damp and mould. The resident’s concerns about damage caused to his personal possessions by the damp and mould.
Harlow District Council (202229720)
The complaint is about the landlord’s: Response to reports of damage caused to the property due to a fire. Handling of the resident’s personal belongings when clearing the loft. Complaint handling.
Beyond Housing Limited (202306387)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and harassment by her neighbours. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202217171)
The complaint is about the landlord’s handling of and response to:
Ongo Homes Limited (202231174)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould The decant of the resident and level of compensation. The complaint.
Paragon Asra Housing Limited (202122275)
The complaint is about the landlord’s response to the resident’s request for a: Boiler repair. Window repair. The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202225565)
This complaint is about the landlord’s responsive repairs service and its handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202306893)
The complaint is about the landlord’s handing of the resident’s report of a leak from the shower to the bedroom.
South Tyneside Council (202313544)
The complaint is about the landlord’s handling of various repairs to the property.
Hyde Housing Association Limited (202316294)
This complaint is about the landlord’s handling of reports of damp, mould, and drainage issues within the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London Borough of Ealing (202341193)
The complaint is about the landlord’s handling of: Reports of a leak in the resident’s bathroom. The associated complaint.
Magna Housing Limited (202311171)
The complaint is around: The landlord’s handling of damp and mould reports and associated repairs. The landlord’s handling of the resident’s complaint and request for compensation.
Sovereign Network Homes (202224013)
The complaint is about the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Lewisham Council (202301524)
The complaint is about the landlord’s handling of the resident’s requests for service charge information.
Longhurst Group Limited (202224549)
The complaint concerns the landlord’s handling of: The resident’s request for an allocated disabled parking space. The related complaint.
Thurrock Council (202227472)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and related asbestos works. The Ombudsman has also investigated the landlord’s complaint handling.
Citizen Housing (202232565)
The complaint is about: The landlord’s handling of reports of a flood at the property. The landlord’s handling of the decant accommodation offered. The associated complaint handling.
Lambeth Council (202224448)
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Complaint handling.
Richmond Housing Partnership Limited (202217130)
The complaint is about the landlord's handling of: The resident’s reports of leaks in the roof and the associated damp and mould. The resident’s complaint.
Accent Housing Limited (202211923)
The complaint is about the landlord’s handling of a leak, including its decision not to compensate the resident. The Ombudsman has also considered the landlord’s complaint handling.
Bury Metropolitan Borough Council (202226969)
The complaint is about the landlord’s handling of: Gas and fire safety checks. The resident’s complaint.
Camden Council (202322222)
The complaint is about the landlord’s response to reports of damp and mould, related repairs, and a crack in the window.
City of Wolverhampton Council (202208586)
The complaint is about the landlord's handling of: The resident's reports of damp and mould in the bedroom. The associated complaint.
Clarion Housing Association Limited (202231171)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the resident’s property.
Eastbourne Borough Council (202232743)
The complaint is about: The landlord’s handling of repairs to the soil stack pipe at the resident’s property.
East Midlands Housing Group Limited (202228179)
The complaint is about the landlord’s handling of the resident’s concern that the original chain-linked boundary fence separating his and his neighbour’s rear gardens had been removed.
Golding Homes Limited (202229689)
The complaint is about the landlord’s response to the resident’s reports of a neighbour fencing off and landscaping part of the communal garden. The Ombudsman has decided to consider the landlord’s complaint handling.
Lambeth Council (202211778)
The complaint is about the landlord's response to the resident's: Reports of noise nuisance; Complaint.
Lewisham Council (202125843)
The complaint is about the landlord’s response to the resident’s reports of: Damp and mould. A pest infestation. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Brent (202234191)
The complaint is about the landlord’s response to the resident’s request for information about the replacement windows to the property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Croydon (202209163)
The complaint is about the landlord’s handling of: The resident’s repairs reports after her mutual exchange. The complaint.
London Borough of Lambeth (202319304)
The complaint is about the handling of a leak to the resident’s WC ceiling and subsequent remedial works.
Longhurst Group Limited (202200148)
The complaint is about the landlord's handling of: The resident’s reports of damp, mould and leaks from the landing window and various repairs in the property. The associated complaint.
Luton Borough Council (202222538)
The complaint is about the landlord’s: Response to the resident’s reports of: Floorboard repairs. Front door repairs. Damp and mould in the property. Handling of the resident’s concerns about: The condition of the windows. The condition of the loft insulation. Response to the resident’s request for heating to be installed …
Metropolitan Thames Valley Housing (MTV) (202227958)
The complaint is about the landlord’s: Handling of the resident’s kitchen repairs. Handling of the resident’s request for a kitchen renewal. This Service has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202211782)
The resident’s complaint is about: The landlord’s handling of requests for repairs to a window in his property. The landlord’s handling of the associated complaint.
Onward Homes Limited (202126950)
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). The associated complaint.
Onward Homes Limited (202224595)
The complaint is about the landlord’s handling of: Repairs to the boiler. A collapsed ceiling. The Ombudsman has also investigated the landlord’s complaint handling.
Peabody Trust (202304771)
The complaint is about the landlord’s response to the resident’s: Reports of anti social behaviour (ASB). Request to be re-housed. Complaint.
Retirement Lease Housing Association (RLHA) (202232443)
The complaint is about the landlord’s response to the resident’s concerns about the condition of the windows in the property. The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202303177)
The complaint is about the landlord’s handling of: The resident’s reports about the repair to the communal pedestrian gate. The associated complaint.
Saxon Weald (202303908)
The complaint is about: The landlord’s handling of the resident's reports of damp and mould caused by guttering not capturing rainwater causing water ingress, draught through the patio door, condensation and soaking carpets. The Ombudsman has considered the landlord’s handling of the resident’s complaint.
Southern Housing Group Limited (202230319)
The resident’s complaint is about: The landlord's response to the resident’s reports of: Noise from a water pump. Repairs to her back door. The Ombudsman has considered the landlord’s complaint handling.
Southwark Council (202309597)
The complaint concerns the landlord’s response following a fire to the property’s fuse box. This report has also considered the landlord’s complaints handling.
Swindon Borough Council (202230056)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould within the resident’s property, including associated repair work. The Ombudsman has considered the landlord’s handling of the resident’s complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)