London & Quadrant Housing Trust (L&Q) (202207948)
The complaint is about:
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Haringey London Borough Council (202219041)
The complaint is about the landlord’s response to the resident’s: Report of damp and mould in the property. Report of damage to her personal belongings and carpet due to the damp and mould. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
London Borough of Barking and Dagenham (202014048)
The complaint is about the landlord’s handling of: Remedial work to the resident’s property following reports of damp and mould. The associated complaints.
London & Quadrant Housing Trust (L&Q) (202115485)
The complaint is about the landlord’s handling of: The resident’s reports of water ingress caused by faulty guttering; The resident’s insurance claim covering the resultant damage; The associated complaint.
London & Quadrant Housing Trust (L&Q) (202206602)
The complaint is about: The landlord’s response to the resident’s reports of noise disturbances. The landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.
London & Quadrant Housing Trust (202007116)
The complaint is about: the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202202115)
The complaint is about the landlord’s: Handling of repairs at the property and associated offer of compensation. Response to the resident’s reports that a tree was lifting her garden path, that a window unit had been replaced with the wrong glass and that a kitchen drawer was broken. The Ombudsman …
London & Quadrant Housing Trust (202104537)
The complaint is about: The landlord’s response to the resident’s reports of repairs and its failure to address them. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202013732)
The complaint is about the landlord's response to the resident’s queries about her service charge. The Ombudsman has also considered the associated complaint handling.
London Borough of Brent (202207406)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the: Downstairs toilet. Driveway.
London Borough of Croydon (202215975)
REPORT COMPLAINT 202215975 London Borough of Croydon 4 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London Borough of Newham (202206186)
REPORT COMPLAINT 202206186 Newham Council 02 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
London & Quadrant Housing Trust (L&Q) (202119571)
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Handling of a transfer request. Complaint handling. The report also examines the landlord’s consideration of the resident’s vulnerabilities.
London & Quadrant Housing Trust (L&Q) (202127357)
The complaint is about the landlord’s handling of: The sale of the residents’ shared ownership property. The associated complaint.
London Borough of Barking and Dagenham (202213699)
The complaint is about: The landlord's handling of bedbugs in the resident's property. The landlord’s complaint handling.
London Borough of Hillingdon (202102073)
This is about the landlords handling of: The residents’ concerns about a neighbours use of the communal garden. Antisocial behaviour (ASB) reports about the resident. Antisocial behaviour reports about the residents neighbour. Noise complaints. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202111543)
The complaint is about: the landlord’s handling of the resident’s concerns about an increase in service charges which he did not believe should apply. the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202128192)
The complaint is about the landlord’s response to the concerns raised by the resident in relation to disabled parking.
London & Quadrant Housing Trust (L&Q) (202206262)
The complaint is about: The handling of the resident’s request to be rehoused. The handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling.
Haringey London Borough Council (202200748)
The complaint is regarding the landlord’s handling of: The resident’s reports of a leak and mould in the property. The resident’s concerns that she was discriminated against. The resident’s complaint.
Haringey London Borough Council (202218553)
The complaint is about the landlord’s response to the resident’s reports of water ingress which led to damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202114179)
This complaint is about the landlord’s: Response to the resident’s report of a defect; Complaint handling.
London & Quadrant Housing Trust (202114456)
This complaint is about the landlord’s: Response to the resident’s service charge concerns; Complaint handling.
Haringey London Borough Council (202120060)
The complaint is about the landlord’s response to the resident’s reports of repair issues in the property. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
London & Quadrant Housing Trust (L&Q) (202116921)
The complaint is about: The landlord’s response to the resident’s reports about repairs to the bathroom at the property; The landlord’s response to the resident’s reports about repairs to the kitchen at the property; The landlord’s response to the resident’s reports about the external back door at the property; The …
London & Quadrant Housing Trust (202010808)
The complaint is about: the landlord’s response to repairs required in the kitchen and to internal doors in the property. the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202122675)
The complaint is about the landlord’s: Response to the resident’s reports of repairs required to the front door at the property. Response to the resident’s reports of repairs required to the boiler. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202127907)
The complaint is about: The landlord’s handling of bathroom and kitchen repairs in the property. The landlord’s handling of the associated complaint.
London Borough of Brent (202121420)
The complaint is about the landlord’s handling of the resident’s request to be compensated for damages from a water leak that flooded her property.
London & Quadrant Housing Trust (202206543)
The complaint is about the landlord’s response to reports that the resident’s window had been broken.
Haringey London Borough Council (202124402)
The complaint is regarding the landlord’s: Handling of the resident’s reports of a leak in the property. Response to the resident’s reports of mould in the property. This investigation has also considered the landlord’s handling of the complaint.
Haringey London Borough Council (202200806)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould. The Ombudsman has considered the landlord's handling of this complaint. The Ombudsman has also considered the landlord's record keeping.
London & Quadrant Housing Trust (L&Q) (201914143)
This complaint is about the landlord’s: Handling of a management transfer from October 2019; Complaint handling.
London & Quadrant Housing Trust (L&Q) (202126008)
The complaint is about the landlord’s: Response to the resident’s reports of condensation to the windows resulting in mould and rotten frames; Handling of the subsequent complaint.
London & Quadrant Housing Trust (L&Q) (202127272)
This is about the landlord’s handling of: the resident’s complaint about a neighbour’s building works. the associated complaint.
London & Quadrant Housing Trust (L&Q) (202207761)
This complaint is about: The landlord’s response to several leaks, mould and condensation; The landlord’s complaint handling.
London Borough of Enfield (202122495)
The complaint is about: The landlord’s handling of a leak to the resident’s property, its lack of maintenance to the building's pipework and the compensation amount offered. The landlord’s handling of the associated insurance claim.
London & Quadrant Housing Trust (202122562)
The complaint is about the landlord’s: Response to the resident's reports of damp and mould at the property. Complaints handling. The Ombudsman has also considered the landlord’s record keeping.
London & Quadrant Housing Trust (L&Q) (202212263)
The complaint is about: the landlord’s response to the resident’s reports of a leak in the property. the landlord’s complaint handling.
Haringey London Borough Council (202114445)
The complaint is about the landlord’s handling in respect to fire safety, including delays in identified works to replace the front doors at the resident’s block.
Haringey London Borough Council (202118032)
The complaint is about the landlord’s handling of allegations which it said led it to decide not to carry out redecoration at the resident’s property.
London Borough of Brent (202203555)
The complaint is about the landlord’s handling of repairs to the resident’s property.
London Borough of Ealing (202203016)
This complaint is about: The landlord’s handling of repairs to the resident’s home following repeated floods. The landlord’s handling of the resident’s complaint.
Haringey London Borough Council (202120299)
The complaint concerns: The landlord's handling of remedial works to the resident's property following a leak. The Ombudsman has also assessed the landlord’s complaint handling and record keeping.
London Borough of Ealing (202203160)
The complaint is about: The landlord's handling of the resident’s reports of damp and mould in the property The landlord’s handling of the associated complaint.
Haringey London Borough Council (202124512)
This complaint is about the landlord’s handling of the:
London Borough of Enfield (202115537)
The complaint is about the landlord’s handling of: Reports of low water pressure in the resident’s bathroom. The associated complaint.
London Borough of Brent (202214126)
The complaint is about the landlord’s handling of: The resident’s reports of a leak into her property and subsequent internal damage. The associated complaint.
London Borough of Enfield (202122007)
The resident complained about the landlord's handling of works in response to her reports of damp and mould in the property.
London & Quadrant Housing Trust (202107703)
The landlord’s handling of the resident’s reports of blocked drains and sewage ingress. The landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)