Newcastle City Council (202408433)
The complaint is about the landlord’s handling of the resident’s reports of repairs. We have also investigated the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Sandwell Metropolitan Borough Council (202440270)
The complaint is about:
East Devon District Council (202434674)
The complaint is about the landlord’s response to the resident’s repair requests and associated damp and mould. The Ombudsman has also considered the landlord’s: Complaint handling Record keeping
Leeds City Council (202435783)
The complaint is about the landlord's handling of the resident’s: Reports of a leak from a neighbour’s property and the associated damp and mould. Associated complaint.
London Borough of Hammersmith and Fulham (202438884)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak.
London Borough of Islington (202332777)
The complaint is about the landlord’s response to the resident’s concerns about asbestos.
Peabody Trust (202408674)
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB) and noise nuisance from her upstairs neighbour. Her request to be rehoused. We have also considered the landlord’s complaint handling.
Sandwell Metropolitan Borough Council (202436360)
The complaint is about the landlord’s handling of the resident’s report of antisocial behaviour (ASB).
Wandle Housing Association Limited (202451140)
This complaint is about the landlord’s handling of: The resident’s reports of subsidence, including a sloping floor. Guttering repairs. The resident’s report of a damaged sink.
Golding Homes Limited (202333825)
The complaint is about the landlord’s handling of: Pest issues in the resident’s property. The complaint. The landlord operates a 2 stage complaints process. Its policy says it will provide a stage 1 response within 10 working days and a stage 2 response within 20 working days. The landlord’s compensation …
London Borough of Barnet (202410299)
This complaint is about the landlord’s response to repairs to the balcony door.
London & Quadrant Housing Trust (202434694)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
Harlow District Council (202435429)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and fly-tipping by a neighbour. The Ombudsman will also investigate the landlord’s handling of the resident’s most recent complaint.
London & Quadrant Housing Trust (202422078)
The complaint is about the landlord’s handling of repairs and blockages to the resident’s toilet.
Orbit Group Limited (202419704)
The complaint is about the landlord’s response to the resident’s request for re-imbursement of rent and utilities following a temporary move.
Plus Dane Housing Limited (202425260)
The complaint is about the landlord’s handling of the resident’s requests for: A move. Adaptations to the property.
The Guinness Partnership Limited (202434704)
The complaint is about the landlord’s handling of: The resident’s concerns about subsidence and repairs. The resident’s complaints.
Hightown Housing Association Limited (202434525)
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for a management move. We have also considered the landlord’s complaint handling.
Leicester City Council (202407782)
The complaint is about the landlord’s handling of the resident’s reports of an incorrect service charge. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London Borough of Hackney (202429110)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise from her neighbour.
London & Quadrant Housing Trust (202444757)
The complaint is about the landlord’s handling of the resident’s reports about the condition of her window and front door.
Notting Hill Genesis (202422119)
The complaint is about the landlord’s handling of: The provision of sandbags, reimbursement for damaged goods, and flooring repairs after a sewage flood in the resident's property. The resident’s reports of a person urinating in the communal areas of her block. We have also investigated the landlord’s complaint handling.
Royal Borough of Kensington and Chelsea (202416374)
The complaint is about the landlord’s response to the resident’s concerns about the installation of CCTV on the estate.
A2Dominion Housing Group Limited (202332747)
The complaint is about the landlord’s handling of: Repairs to the pipework in the kitchen to resolve the resident’s reports of a foul odour and water safety concerns. The associated complaint.
Curo Places Limited (202345565)
The complaint is about the landlord’s handling of: Damp, mould and associated work at the property. Repair appointments relating to a chimney cowl and bath panel. We have also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202410513)
This complaint is about the landlord's response to the resident’s reports of: A leak into her property and its handling of remedial works following the leak. A leaking tap in her bathroom and her request for reimbursement of increased costs as a result of the leak.
Metropolitan Thames Valley Housing (MTV) (202418909)
The resident’s complaint is about the landlord’s response to her reports of low water pressure when using the bathroom shower head. We have also considered the landlord’s handling of the associated complaint.
One Housing Group Limited (202327023)
The complaint is about the landlord’s handling of the resident’s reports of water ingress, subsequent damp and mould and damage to his property.
Paragon Asra Housing Limited (202332807)
The complaint is about the landlord’s handling of several repairs to the property. We have also investigated the landlord’s complaint handling.
Southern Housing (202421109)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Network Group (202304283)
The complaint is about the landlord’s handling of: Repairs to windows at the resident’s property. The associated complaint.
The Community Housing Group Limited (202417612)
The complaint is about the landlord’s response to: The resident’s reports that items left in the communal garden area were a health and safety risk. The resident’s request for a management move. We have also considered the landlord’s complaint handling.
Thrive Homes Limited (202433023)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould; the associated complaint.
Yorkshire Housing Limited (202418167)
The complaint is about the landlord’s response to the resident’s: Concerns about the air source heat pump (ASHP) in her property. Requests to install an alternative heating system. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202437727)
The complaint is about the landlord’s handling of a roof leak at the resident’s property.
London & Quadrant Housing Trust (202432159)
The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling.
Wandle Housing Association Limited (202412010)
The complaint is about the landlord’s handling of the resident’s report of mice in the property. We have also considered the landlord’s complaint handling.
East Midlands Housing Group Limited (202426113)
The complaint is about the landlord’s response to the resident’s reports of noise.
Karibu Community Homes Limited (202427163)
This complaint is about the landlord’s: Handling of multiple repairs to the resident’s property. Handling of the associated complaint.
London Borough of Lewisham (202400587)
The complaint is about the landlord's handling of the resident’s: Request for the landlord to remove a redundant water tank. Reports of a broken extractor fan, damp, and mould. Reports of a leak. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202442856)
The complaint is about the landlord’s handling of damp and mould including its delay in completing an inspection. The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202431769)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Complaint.
Weaver Vale Housing Trust Limited (202302250)
The complaint is about the landlord’s response to the resident’s reports of neighbour nuisance.
Clarion Housing Association Limited (202425093)
The complaint is about the landlord's response to the resident's reports of broken communal entrance doors and associated antisocial behaviour (ASB). This report has also considered the landlord’s: complaint handling. record keeping.
Gateshead Metropolitan Borough Council (202306765)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property’s living room. repairs to the resident’s boiler condensate pipe, bathroom flooring, external gutters and downpipe. the resident’s reports of a bee infestation at the property. The Ombudsman has also investigated the landlord’s …
London Borough of Lewisham (202424214)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
London & Quadrant Housing Trust (202411110)
The complaint is about the landlord’s handling of the resident’s: Reports of issues with the back door. Associated complaint.
Metropolitan Thames Valley Housing (MTV) (202419735)
The complaint is about the landlord’s response to the resident’s reports of a leak. The Ombudsman has also considered the landlord’s complaint handling.
Southwark Council (202420688)
The complaint is about the landlord’s handling of: Reports of sewage smells inside and outside the property. The associated complaint.
Sovereign Network Group (202440510)
The complaint is about the landlord’s response to:
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)