Haringey London Borough Council (202232783)
This complaint is about the landlord’s handling of a leak in the resident’s property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London Borough of Hackney (202312141)
The complaint is about the landlord's handling of a leak into her home. This includes the landlord’s offer of compensation.
London & Quadrant Housing Trust (L&Q) (202311071)
The complaint is about the landlord’s response to the resident’s concerns about her transfer to a new property.
Milton Keynes City Council (202307884)
The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould throughout the property. Outstanding repairs. Staff conduct.
Notting Hill Genesis (NHG) (202305308)
The complaint is about the landlord’s handling of the resident’s request for a transfer and change in allocation banding.
The Guinness Partnership Limited (202302555)
The complaint is about the landlord’s response to the resident about bathroom repairs.
The Guinness Partnership Limited (202304209)
The complaint is about the landlord’s handling of the resident’s concerns about gas safety at her property.
Your Housing Limited (202233522)
REPORT COMPLAINT 202233522 Your Housing Group Limited 28 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Anchor Hanover Group (202232424)
The complaint is about the landlord's handling of the resident’s concerns that his service charge includes communal heating costs.
Camden Council (202304831)
The complaint is about the landlord’s handling of: Reports of issues with the heating and hot water system. Reports of repairs to the kitchen window. The complaint and the level of compensation offered.
Hyde Housing Association Limited (202303768)
The complaint is about: The landlord’s response to reports of an intermittent leak. The associated complaint handling.
Longhurst Group Limited (202230008)
The complaint is about the landlord’s handling of: Repairs to the kitchen. The landlord’s response to reports of damp and mould. The Ombudsman has decided to investigate the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202222895)
The resident’s complaint is about: The landlord’s handing of requests for repairs to windows and doors at the resident’s property. The landlord’s handling of requests for repairs to a fence and streetlight on the resident’s estate. The landlord’s handling of the resident’s complaint. The Ombudsman has also investigated the landlord’s …
East Midlands Housing Group Limited (202313586)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Service has also considered the landlord’s complaint handling.
First Choice Homes Oldham Limited (202228820)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint.
Notting Hill Genesis (NHG) (202230800)
The complaint is about: The landlord’s response to leaking pipes and a blocked drain. The landlord’s handling of the resident’s request for compensation.
The Riverside Group Limited (202304865)
REPORT COMPLAINT 202304865 The Riverside Group Limited 23 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Thurrock Council (202203965)
The complaint is about the:
Harlow District Council (202306616)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Islington Council (202303320)
The complaint is about the landlord’s handling of: Repairs required to the property, including the need to rehouse the resident. The resident’s reports of damage to household items caused by damp and mould. The formal complaint.
Lambeth Council (202300789)
The complaint is about the landlord’s response to the resident’s reports of noise transference from her neighbour’s property. The report also looks at the landlord’s handling of the resident’s complaints.
Rugby Borough Council (202227307)
The complaint is about the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Accent Housing Limited (202234586)
The complaint is about the landlord's handling of the resident's reports of communal repairs.
Places for People Group Limited (202300466)
The resident’s complaint is about: The landlord’s handling of reports of damp and mould at her property. The landlord’s handling of the associated complaint.
SHAL Housing Limited (202233228)
The complaint is about the landlord’s handling of repairs to the property including the heating system, plasterwork in the toilet and the hallway, the front door, damp in one of the bedrooms, cracks in the bedroom ceilings, the bedroom door, the downstairs toilet sink, the lock on the bathroom door, …
Tower Hamlets Homes (202222379)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and Hate Crime from a neighbour. The Ombudsman has also investigated the landlord’s complaint handling.
Hammersmith and Fulham Council (202230877)
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
Homes Plus Limited (202304135)
The complaint is about the landlord’s handling of: The back door replacement. Damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202102321)
The complaint is about the landlord’s handling of: The resident’s requests for rehousing. The resident’s reports of antisocial behaviour (ASB). The resident’s complaint.
Westminster City Council (202217180)
The complaint is about the landlord’s response to the resident’s reports about repair issues caused by damp. The Ombudsman has also investigated the landlord’s complaints handling.
Camden Council (202227578)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Hyde Housing Association Limited (202324603)
The complaint is about the landlord’s handling of a repair to the oven and fan.
Islington Council (202227864)
The complaint is about the landlord’s handling of the resident’s reports about: Motorbikes parked inappropriately on the hardstanding around her block. Building waste left by residents in the external communal areas and pathways.
Leeds City Council (202220503)
The complaint is about the landlord’s handling of the resident’s reports of: Repairs. A rat infestation. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Lewisham Council (202337128)
The complaint is about the landlord’s response to the resident’s request for repairs. The Ombudsman has also considered the landlord’s complaint handling.
NSAH (Alliance Homes) Limited (202224581)
The complaint is about the landlord’s handling of: The resident’s Subject Access Request. The resident’s request for adaptations to his existing property. The resident’s request for a transfer to a new build property. The resident’s reports of outstanding repairs. The resident’s complaint. The Ombudsman has also investigated the landlord’s knowledge …
Onward Homes Limited (202223799)
The complaint is about the landlord’s handling of: Damp and mould. Pest control and proofing works. The resident’s complaint. The complaint is about the landlord’s handling of: Damp and mould. Pest control and proofing works. The resident’s complaint. The complaint is about the landlord’s handling of: Damp and mould. Pest …
Southern Housing (202310209)
The complaint is about the way the landlord responded to the residents’: Reports of antisocial behaviour (ASB): Request for compensation; Complaint.
Sovereign Network Homes (202303563)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould, and associated outstanding repairs; Complaint. This report will also assess the landlord’s record keeping.
Sovereign Network Homes (Former Network Homes) (202301684)
The resident’s complaint is about: The landlord’s handling of queries relating to a service charge increase. The landlord’s handling of a request to buy the property back from the resident. This Service has also considered: The landlord’s handling of the resident’s complaint. The landlord’s record keeping.
Hammersmith and Fulham Council (202303713)
The complaint is about the landlord’s handling of: Support and advice provided to the resident in relation to rent arrears. A request for translation services. The associated complaint.
Hyde Housing Association Limited (202301819)
This complaint is about the landlord’s handling of the residents reports of: Banging noises from the water pipes in her building. Repairs to her kitchen window. This complaint is also about the landord’s handling of the associated complaint.
Islington Council (202317656)
The complaint is about the landlord’s handling of the resident's reports of subsidence and damp and mould in the property.
Notting Hill Genesis (NHG) (202226410)
The complaint is about the landlord’s handling of the resident’s requests for assistance with his rehousing needs. The Ombudsman investigated the landlord’s:
Orbit Group Limited (202229374)
The complaint is about: The landlord’s handling of bathroom works and subsequent complaint. The landlord’s handling of a bathroom door replacement.
Sovereign Network Homes (Former Network Homes) (202325277)
The complaint is about the landlord’s handling of: Reports of damp and mould at the resident’s property. The associated complaint.
Birmingham City Council (202309639)
The complaint is about the landlord’s: Handling of the mutual exchange. Response to the resident's reports of repairs following the mutual exchange. Complaints handling.
Islington Council (202232238)
This complaint is about the landlord’s handling of: The resident’s reports of neighbours incorrectly disposing of waste. The associated complaint.
Islington Council (202306224)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould at her property. The landlord’s complaint handling has also been investigated.
Lambeth Council (202320751)
The complaint is about the landlord’s handling of window repairs/replacement. The Ombudsman has also considered the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)