Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
The Guinness Partnership Limited (202119084)
The complaint is about the landlord’s: Handling of repairs to the heating and hot water system Response to the resident’s concern about asbestos in the bathroom. Response to the resident’s request for reimbursement of replastering costs. Response to the resident’s request for reimbursement of the TV connection cost. Response to …
Hammersmith and Fulham Council (202213931)
The complaint is about the landlord’s handling of repairs to the resident’s front doorframe.
Stevenage Borough Council (202211783)
The complaint is about the landlord’s: response to the resident’s reports regarding repair issues at her property; complaints handling.
The Riverside Group Limited (202209742)
The landlord’s handling of the plastering repairs to the kitchen and living room celling, and its subsequent offer of compensation. The landlord’s associated complaint handling.
London Borough of Enfield (202115537)
The complaint is about the landlord’s handling of: Reports of low water pressure in the resident’s bathroom. The associated complaint.
Metropolitan Thames Valley Housing (202126055)
The complaint is about the landlord’s handling of: The resident’s report of damage, damp and mould to the internal decoration of her property from an external rain water pipe. The associated complaint.
Sovereign Housing Association Limited (202013126)
The complaint is about the landlord’s response to the resident’s concerns about communal grounds maintenance.
Broadland Housing Association Limited (202108799)
Leeds City Council (202204111)
The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from repair works to a neighbouring property.
Sadeh Lok Limited (202113975)
The complaint is about the landlord’s handling of TV aerial repairs. The Ombudsman has also considered the landlord’s: complaint handling. record keeping.
Sheffield City Council (202119409)
The complaint is about the landlord’s: Handling of the resident’s reports of a leak into his property. Complaint handling.
Sovereign Housing Association Limited (202209547)
REPORT COMPLAINT 202209547 Sovereign Housing Association Limited 4 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Tower Hamlets Homes (202208704)
REPORT COMPLAINT 202208704 Tower Hamlets Homes 4 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
London Borough of Brent (202214126)
The complaint is about the landlord’s handling of: The resident’s reports of a leak into her property and subsequent internal damage. The associated complaint.
Hundred Houses Society Limited (202126661)
The complaint is about the landlord’s handling of the resident’s application to purchase the landlord’s share in their joint ownership property.
Paragon Asra Housing Limited (202209772)
The complaint concerns: The condition of the property when it was let to the resident and how the subsequent repairs were handled by the landlord. The landlord’s complaint handling.
Clarion Housing Association Limited (202108182)
The complaint is about the landlord’s: The response to reports of various repairs at the property. The handling of reports of a faulty boiler. The response to concerns about the suitability of the upgraded kitchen and bathroom. Complaint handling.
Harlow District Council (202127707)
The complaint concerns the landlord’s response to: Reports of the condition and effectiveness of the soakaway at the property . Reports of damp and mould at the property. The complaints handling. This report also considers the landlord’s record keeping.
Paragon Asra Housing Limited (202116451)
The complaint is about: The landlord’s response to a report of shattered glass at the property. The landlord’s handling of the resident’s complaint.
Poplar Housing And Regeneration Community Association Limited (202009320)
The complaint is about the landlord’s: Response to the resident’s report of a leak. Decision not to offer compensation in respect of damage caused to the flooring. Complaint handling. The Ombudsman has also assessed the landlord’s record keeping.
Believe Housing Limited (202128510)
The complaint is about the landlord’s handling of:
Brighton and Hove City Council (202126858)
This complaint is about the landlord’s response to the resident’s concerns regarding repairs to the property, following a mutual exchange.
Leeds City Council (202126341)
The complaint is about: The landlord’s handling of various repairs needed to the resident’s property. The landlord’s handling of the associated complaint.
Nottingham City Homes Registered Provider Limited (202118061)
REPORT COMPLAINT 202118061 Nottingham City Homes 28 February 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Paragon Asra Housing Limited (202211764)
The complaint is about the landlord’s handling of bathroom repairs.
Peabody Trust 2018 (202013563)
The complaint is about: The landlord’s handling of reports of anti-social behaviour and noise nuisance. Complaint handling.
Trident Housing Association Limited (202105175)
REPORT COMPLAINT 202105175 Trident Housing Association Limited 28 February 2023 Our approach […]
Wandle Housing Association Limited (202125872)
The resident complains about how the landlord handled repairs at the property. The repairs include: Damp and mould. Repairs to the front door. Repairs to the ventilation system. Repairs to the heating system. Windows repairs. Electrical repairs.
Westminster City Council (202212282)
This complaint is about: The compensation provided by the landlord to the resident following repeated heating and hot water repairs. The landlord’s handling of the resident’s complaint.
A2Dominion Housing Group Limited (202120246)
The complaint is about the landlord’s handling of: repairs to the resident’s bathroom. the resident’s complaint about the repairs.
Futures Housing Group Limited (202205122)
The complaint is about the landlord’s handling of: The replacement of the resident’s communal letterboxes. The resident’s complaint.
Gateshead Metropolitan Borough Council (202126868)
The complaint concerns: The landlord’s response to the resident’s request for remedial action to be carried out to trees overhanging their property. The associated formal complaint into this matter.
Lincolnshire Housing Partnership Limited (202108665)
The complaint is about; the landlord’s response to the resident’s reports of damp and mould. the landlord’s complaint handling.
London Borough of Enfield (202122007)
The resident complained about the landlord's handling of works in response to her reports of damp and mould in the property.
Orbit Group Limited (202105165)
This complaint is about the landlord’s: Response to a rat infestation; Complaint handling; Record keeping.
Southwark Council (202200714)
The complaint is about: The landlord’s response to reports of leaks into the property. The landlord’s handling of the associated complaint.
Southwark Council (202204516)
The complaint is about the landlord’s handling of heating issues within the resident’s property, and the subsequent compensation offered.
Tower Hamlets Homes (202121277)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould in the property. The related complaint.
Wandle Housing Association Limited (202214608)
The complaint is about the landlord’s handling of a bedroom window repair.
Birmingham City Council (202114358)
The complaint is about: The landlord’s: Response to the resident’s reports of noise. Complaint Handling.
Hammersmith and Fulham Council (202202428)
The complaint is about the landlord’s: response to the leaseholder's reports of multiple leaks into her property; complaints handling.
Home Group Limited (202203691)
The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. The associated complaint.
Lambeth Council (202210024)
The complaint is about the landlord's handling of the resident’s window repairs, and his subsequent request for compensation.
Lewisham Council (202109734)
The complaint is about the landlord’s handling of: The resident’s concerns about the condition of the property when she moved in. The associated complaint.
The Guinness Partnership Limited (202127883)
The complaint is about the landlord’s: Handling of repairs to the resident’s property. Associated complaint handling. Record keeping.
Welwyn Hatfield Borough Council (202204677)
The complaint is about the landlord’s: Handling of the resident’s reports of a boiler leak. Complaint handling.
London & Quadrant Housing Trust (202107703)
The landlord’s handling of the resident’s reports of blocked drains and sewage ingress. The landlord’s complaint handling.
Shepherds Bush Housing Association Limited (202203085)
The complaint is about the landlord’s response to the leaseholder’s concerns about the service charge.
Wolverhampton City Council (202116971)
The complaint concerns: The landlord's response to concerns about the information provided at signup regarding parking and the suitability of the property. The landlord’s handling of a report about a privacy issue.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)