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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,143 of 16,595 decisions matching "london"

Decisions

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28 Apr 2022 Maladministration London & Quadrant Housing Trust (202101094) Case 202101094 · Financial This complaint is about: The landlord’s handling of the resident’s requests for supporting information about its costs following an increase … 26 Apr 2022 Maladministration London & Quadrant Housing Trust (202113369) Case 202113369 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the heating and hot water system. Complaints handling. 16 Apr 2022 Maladministration London & Quadrant Housing Trust (202112089) Case 202112089 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a burst water pipe, and the subsequent repairs. 8 Apr 2022 Maladministration London & Quadrant Housing Trust (202017193) Case 202017193 · Financial The complaint is about the landlord’s handling of the resident’s requests for information relating to service charges. The complaint is … 11 Mar 2022 Maladministration London & Quadrant Housing Trust (202111792) Case 202111792 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a leak in the property, and his subsequent … 3 Mar 2022 Maladministration London & Quadrant Housing Trust (202004153) Case 202004153 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of window disrepair. 28 Feb 2022 Maladministration London & Quadrant Housing Trust (202112708) Case 202112708 · Estate Management The complaint is about the landlord’s: Response to the resident’s request that it cuts back overgrown hedges and trees. Complaint … 25 Feb 2022 Maladministration London Borough of Hillingdon (202109796) Case 202109796 · Estate Management The complaint is about the landlord’s handling of: exterior repairs to the guttering at the resident’s property. the associated complaint. 16 Feb 2022 Maladministration London & Quadrant Housing Trust (202101738) Case 202101738 · Financial The complaint is about the landlord’s decision to increase rent payments following an IT error. 26 Jan 2022 Maladministration London & Quadrant Housing Trust (202009794) Case 202009794 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of outstanding works to secure her front door, and … 19 Jan 2022 Maladministration London & Quadrant Housing Trust (202103687) Case 202103687 · Managing Relations The complaint is about: The landlord’s handling of repair works to the resident’s property, including the conduct of members of … 15 Dec 2021 Maladministration London & Quadrant Housing Trust (201911304) Case 201911304 · Estate Management The complaint is about the landlord’s decision to issue a notice to the resident to remove items that he had … 2 Dec 2021 Maladministration London & Quadrant Housing Trust (201916023) Case 201916023 · Managing Relations The complaint is about the landlord’s: Response to a leak at the resident’s property. Handling of remedial works following the … 30 Nov 2021 Maladministration London & Quadrant Housing Trust (202015446) Case 202015446 · Managing Relations The complaints are about the landlord’s: Handling of repairs to the communal water supply pipe valves. Response to the resident’s … 22 Nov 2021 Maladministration London & Quadrant Housing Trust (L&Q) (202102186) Case 202102186 · Financial This complaint is about: The level of a service charge, following the time taken to set up a service charge … 19 Nov 2021 Maladministration London & Quadrant Housing Trust (202005639) Case 202005639 · Moving/Buying/Selling Home This complaint is about the landlord’s decision to withdraw its discretionary offer to the resident of a management transfer to … 15 Nov 2021 Maladministration London & Quadrant Housing Trust (202100650) Case 202100650 · ASB/Abuse/Nuisance REPORT COMPLAINT 202100650 London & Quadrant Housing Trust 11 November 2021 Our approach The Housing Ombudsman’s approach to investigating and … 2 Nov 2021 Maladministration London & Quadrant Housing Trust (202015115) Case 202015115 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs to her front garden brick wall. The … 21 Oct 2021 Maladministration London Borough of Hillingdon (202012846) Case 202012846 · Local Authority / ALMO or TMO The landlord's response to the resident’s reports about the condition of his porch roof. 7 Oct 2021 Maladministration London & Quadrant Housing Trust (202002452) Case 202002452 · Financial This complaint is about the landlord’s handling of the resident’s request for a reimbursement of inaccurate service charges she paid … 4 Oct 2021 Maladministration London & Quadrant Housing Trust (202002423) Case 202002423 · Financial The complaint is about the landlord’s: Response to the resident’s concerns regarding service charges applied to her account. Complaint handling. 3 Sep 2021 Maladministration London & Quadrant Housing Trust (202015465) Case 202015465 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of the resident’s reports of fumes from the vehicle garage below her home. 20 Aug 2021 Maladministration London & Quadrant Housing Trust (202007527) Case 202007527 · Managing Relations The complaint is about: the landlord's response to the resident’s reports of cracks and subsidence at the property and the … 13 Aug 2021 Maladministration London & Quadrant Housing Trust (202013618) Case 202013618 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns that it removed her bikes from the bike shed … 13 Jul 2021 Maladministration London & Quadrant Housing Trust (202007908) Case 202007908 · Old Property Condition migrated-2025 The resident has complained that the landlord has offered insufficient compensation after upholding their complaint about the condition of the … 22 Jun 2021 Maladministration London Borough of Enfield (201914492) Case 201914492 · Local Authority / ALMO or TMO The complaint is about the landlord’s: 20 May 2021 Maladministration London Borough of Hackney (202010288) Case 202010288 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a leak from a neighbouring property. 5 May 2021 Maladministration London & Quadrant Housing Trust (201912066) Case 201912066 · Health and Safety (inc. building safety) The resident has complained about: the landlord’s response to reports of a gas leak from a neighbouring property and its … 29 Apr 2021 Maladministration London Borough of Hackney (202000798) Case 202000798 · Local Authority / ALMO or TMO The resident complains about how the landlord handled reports of problems with the heating and hot water in the property … 28 Apr 2021 Maladministration London Borough of Hackney (202007684) Case 202007684 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of noise transference from a neighbouring property. 23 Feb 2021 Maladministration London & Quadrant Housing Trust (201915921) Case 201915921 · Old Compensation categories REPORT COMPLAINT 201915921 London and Quadrant Housing Trust 23 February 2021 Our approach The Housing Ombudsman’s approach to investigating and … 23 Feb 2021 Maladministration London & Quadrant H T (202003178) Case 202003178 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to the heating system. 12 Feb 2021 Maladministration London & Quadrant H T (201912975) Case 201912975 The complaint is about the landlord’s response to the resident’s reports of noise nuisance and other behaviour by a neighbour. 11 Feb 2021 Maladministration London & Quadrant Housing Trust (202001461) Case 202001461 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s request for information to enable her to complete the sale … 4 Feb 2021 Maladministration London & Quadrant Housing Trust (202001175) Case 202001175 · Old Complaints Handling categories The complaint concerns: The landlord’s decision to replace a double-glazed bedroom window, that it had installed at the resident’s property, … 2 Feb 2021 Maladministration London & Quadrant Housing Trust (202001937) Case 202001937 · Health and Safety (inc. building safety) The complaint is about the landlord’s: 27 Jan 2021 Maladministration London Borough of Redbridge (202002349) Case 202002349 · Local Authority / ALMO or TMO The complaint refers to: The Landlord’s response to an accusation of verbal abuse made against the Resident. The Landlord’s complaint … 20 Jan 2021 Maladministration London & Quadrant Housing Trust (202000305) Case 202000305 · Old Charges categories The complaint is about the lack of rent abatement for the period that the resident was temporarily decanted from her … 22 Dec 2020 Maladministration London & Quadrant Housing Trust (201904482) Case 201904482 · Old Property Condition categories The resident complains about the landlord’s response to her concerns that it had not replaced her kitchen. 17 Dec 2020 Maladministration London & Quadrant Housing Trust (201915906) Case 201915906 · Old Complaints Handling categories The complaint is about the landlord’s: response to the resident’s reports of uneven floors at the property, complaints handling. 9 Dec 2020 Maladministration London & Quadrant H T (201908371) Case 201908371 · Old Property Condition migrated-2025 The tenant has complained that: The landlord took too long to investigate their reports of damp. The landlord has not … 7 Dec 2020 Maladministration London & Quadrant Housing Trust (202000557) Case 202000557 · Old Charges categories The complaint refers to: The Resident’s concerns in relation to the level of her service charge. The Landlord’s explanation of … 1 Dec 2020 Maladministration London & Quadrant Housing Trust (201904703) Case 201904703 · Old Tenants Behaviour categories The resident’s complaint is about the landlord’s response to her reports of anti-social behaviour (ASB).