London Borough of Hackney (202107142)
The complaint is about the landlord’s response to the resident’s reports of a leak. The Ombudsman has also identified that the landlord’s complaints handling requires investigation.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Brentwood Borough Council (202122844)
The complaint concerns the landlord’s contractor renewing a section of the property’s concrete path in error.
Broxtowe Borough Council (202122100)
The complaint is about the landlord’s response to the resident’s reports about damp and mould in the property.
Royal Borough Of Greenwich (202015542)
The complaint is about landlord’s handling of the resident’s request to relocate a mains stopcock from outside of the property to the inside of the property. The complaint is about landlord’s handling of the complaint.
Sandwell Metropolitan Borough Council (202106499)
The complaint is about the landlord’s response to the resident’s queries regarding the service charge and standard of services provided.
Sandwell Metropolitan Borough Council (202014265)
The complaint concerns: the landlord's response to the resident’s reports of an issue with the upstairs neighbour’s floorboards and associated noise nuisance.
Haringey London Borough Council (202121817)
The complaint is about: The landlord’s response to the resident’s reports about a leak in the property. The landlord’s complaints handling.
Haringey London Borough Council (202121406)
The complaint is about the landlord’s handling of repairs to the resident’s balcony window.
London Borough of Hillingdon (202009185)
The complaint is about the landlord’s handling of the resident’s concerns with a gas safety certificate.
Southend-on-Sea Borough Council (202009843)
The complaint is about the landlord’s management organisation’s handling of the resident’s complaint about repairs to the gutters in her property.
Basildon Borough Council (202010721)
The complaint is about the landlords handling of repairs to a broken skylight following a storm in January 2020.
Rochdale Boroughwide Housing Limited (202017037)
The complaint is about the landlord’s handling of the resident's reports of anti-social behaviour (ASB) by a neighbour.
Swindon Borough Council (202119090)
The complaint is about the level of compensation offered by the landlord in response to the resident’s complaint about the length of time it took to carry out adaptations at her property.
Royal Borough Of Greenwich (202012334)
This complaint is about: the level of redress the landlord offered in respect of its acknowledged delays and failures while handling repairs to a gate controlling access to the rear of the property; the landlord’s handling of the resident’s subsequent complaint.
Royal Borough of Kensington and Chelsea (202112145)
The complaint is about the landlord’s response to the resident’s report of a flood at his property.
London Borough of Hillingdon (202109796)
The complaint is about the landlord’s handling of: exterior repairs to the guttering at the resident’s property. the associated complaint.
Welwyn Hatfield Borough Council (202003333)
The complaint is about the condition of the property when let to the resident. The Ombudsman has also considered the landlord’s complaint handling.
Crawley Borough Council (202006821)
This complaint is about how the landlord handled arrears on the resident’s rent account.
London Borough of Hillingdon (202012846)
The landlord's response to the resident’s reports about the condition of his porch roof.
Slough Borough Council (202014280)
The complaint concerns: the landlord’s response to reports of a water leak from the overflow pipe. The landlord’s complaint handling.
Darlington Borough Council (202012091)
The complaint is about the landlord’s handling of the resident's allegations of unacceptable staff conduct towards him. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Luton Borough Council (202013316)
The complaint is about the landlord’s response to the resident’s reports about:
Wigan Metropolitan Borough Council (201906755)
This complaint is about the landlord’s: handling of repairs to the resident’ property following a fire in the flat above. response to the resident’s report of the loss of and the damage to his possessions. complaint handling.
Stevenage Borough Council (202013153)
The complaint is about the landlord’s response to the resident’s concerns of the misuse of parking facilities in his estate.
Royal Borough of Kensington and Chelsea (202101926)
REPORT COMPLAINT 202101926 Royal Borough of Kensington and Chelsea June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London Borough of Enfield (201914492)
The complaint is about the landlord’s:
Swindon Borough Council (202008806)
The complaint is about the landlord’s response to the resident’s reports about damage to her sofa.
London Borough of Hackney (202010288)
The complaint is about the landlord’s response to the resident’s reports of a leak from a neighbouring property.
Stevenage Borough Council (202009309)
The leaseholder complains about the landlord’s response to his concerns about works carried out to the asbestos containing ceiling outside of his property.
London Borough of Hackney (202000798)
The resident complains about how the landlord handled reports of problems with the heating and hot water in the property and the level of compensation offered for the distress and inconvenience caused.
London Borough of Hackney (202007684)
The complaint is about the landlord’s handling of reports of noise transference from a neighbouring property.
Sandwell Metropolitan Borough Council (201906786)
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling.
Dudley Metropolitan Borough Council (202003643)
This complaint is about the landlord’s response to the resident’s reports of: Repair to plaster to the walls and ceilings in her living room and bedrooms. Repair to her bathroom. The growth of mould in her living room.
Hinckley and Bosworth Borough Council (202011700)
REPORT COMPLAINT 202011700 Hinckley and Bosworth Borough Council 25 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Dudley Metropolitan Borough Council (201911389)
The complaint concerns: The landlord’s response to the resident’s request for bathroom and kitchen repairs. The landlord’s communication and complaint handling.
London Borough of Redbridge (202002349)
The complaint refers to: The Landlord’s response to an accusation of verbal abuse made against the Resident. The Landlord’s complaint handling of this matter.
Sandwell Metropolitan Borough Council (201912989)
The complaint concerns the landlord’s responses to the resident’s enquiries about the refurbishment of his building.
Brentwood Borough Council (201915056)
The complaint is about how the landlord handled a boundary issue relating to the resident’s property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)