Tower Hamlets Homes (202209869)
The complaint is about the landlord’s handling of repairs to the building following the resident’s reports of blocked guttering and water leaking into his property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
West Kent Housing Association (202127861)
The complaint is about the landlord’s handling of asbestos in the resident’s property, including: The information provided at tenancy sign up; and The removal of asbestos from the property.
Birmingham City Council (202208106)
The complaint is about the landlord’s response to the resident’s reports of leaks to his property. The Ombudsman has also investigated the landlord’s handling of the associated formal complaint.
Chisel Limited (202203778)
The complaint is about:
GreenSquareAccord Limited (202113283)
The complaint is about the landlord’s: Handling of the resident’s reports of defects and repairs. Handling of her requests for adaptations. Complaint handling. Record keeping.
Islington Council (202121287)
The complaint is about the landlord’s handling of: the resident’s reports concerning repair issues related to damp and mould including the condition of the property. the refurbishment of the kitchen. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Newcastle City Council (202128122)
The complaint is about the landlord’s response to the resident’s complaint about pests, damp, subsidence and noise in her former property.
Southend-on-Sea City Council (202127516)
The complaint is about the landlord’s response to the resident’s concerns about the condition of the property when she moved in, and the landlord’s handling of the subsequent repairs.
Southwark Council (202210731)
The complaint is about the landlord’s handling of: The resident’s request for a copy of the final service charge account bill including complete list of works, for major works completed in 2018/2019 on his property. The associated complaint.
The Guinness Partnership Limited (202126013)
This complaint is about the landlord’s: Handling of repairs required to the bathroom floor of the property. Handling of the resident’s associated formal complaint. The Ombudsman has also considered the landlord’s record keeping.
The Housing Plus Group Limited (202126872)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of repairs to a toilet leak in the property. Handling of the resident’s complaint.
Newlon Housing Trust (202126212)
The complaint is about the landlord’s handling of: Repairs to flooring in the property. Repairs to the guttering, downpipe, vent and vent grille.
Wandle Housing Association Limited (202201923)
The complaint is about the landlord’s: record keeping; handling of the resident’s reports of a rodent infestation and the associated repairs; response to the associated complaint.
Yorkshire Housing Limited (202201152)
The complaint is about: The landlord’s response to the resident’s concerns about the standard of the caretaking service provided by the landlord in return for a service charge. The landlord’s response to the associated complaint.
Birmingham City Council (202119039)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Complaints.
Clarion Housing Association Limited (202124981)
The resident has complained about the landlord’s handling of the following: a leak into her property, and The subsequent complaint.
London Borough of Ealing (202203016)
This complaint is about: The landlord’s handling of repairs to the resident’s home following repeated floods. The landlord’s handling of the resident’s complaint.
Royal Borough Of Greenwich (202103221)
The complaint is about the landlord’s handling of: The resident’s reports of a water leak into his property. The associated complaint.
Birmingham City Council (202208926)
The complaint is about the time taken by the landlord to replace the loft insulation in the property.
Camden Council (202210749)
The complaint is about the landlord’s response to the resident’s reports of: Water leaks into her property. loss of heating in the property.
North Tyneside Council (202125364)
The complaint is about the landlord’s response to the complainant’s reports of a leak into the bathroom.
Citizen Housing (202211268)
The complaint is about the landlord’s handling of reports of damp and mould at the resident’s property.
Birmingham City Council (201915833)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint’s handling.
Leeds City Council (202117047)
The complaint is about the landlord’s handling of the resident’s concerns regarding her neighbour including their use of CCTV, the installation of a shed in their garden without permission and the removal of the dividing fence.
Salix Homes Limited (202123579)
The complaint is about the landlord’s response to the resident’s Right to Buy (RTB) application and an associated offer of compensation.
Sandwell Metropolitan Borough Council (202108283)
The complaint is about the landlord’s: response to the resident’s reports about a leak in the property; complaints handling; record keeping.
Birmingham City Council (202114214)
The complaint is about the landlord’s response to:
Metropolitan Thames Valley Housing (MTV) (202014172)
REPORT COMPLAINT 202014172 Metropolitan Thames Valley Housing (MTV) 16 March 2023 (amended at review 10 July 2023) Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is […]
Southwark Council (202213560)
The complaint is about the landlord’s handling of: The resident’s reports of damages and costs following a water leak in her property. The associated record keeping and complaint handling.
Two Rivers Housing (202017334)
The complaint is about the landlord’s: Response to the resident’s concerns about the condition of her neighbour’s garden; Handling of the resident’s reports that her neighbour was engaging in antisocial behaviour (ASB). This report also considers the landlord’s: Communication; Record keeping; Complaint handling.
A2Dominion Housing Group Limited (202105952)
The complaint is about the landlord’s: Response to the resident’s reports of a leak into the property. Response to the resident’s reports of damage to his property as a result of the leak. Complaint handling.
Birmingham City Council (202122179)
The complaint is about the landlord’s handling of the resident’s reports of a missing torch following an annual gas safety check. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Haringey London Borough Council (202120299)
The complaint concerns: The landlord's handling of remedial works to the resident's property following a leak. The Ombudsman has also assessed the landlord’s complaint handling and record keeping.
Hyde Housing Association Limited (202128326)
The complaint is about: The landlord’s handling of the resident’s report of leaks to the roof of the property and consequent repairs to make good the kitchen. The landlord’s record keeping on the issue. Its handling of the associated formal complaint.
Incommunities Limited (202118732)
The complaint is about the landlord’s handling of: The resident’s Right to Buy application. Associated complaint.
London Borough of Ealing (202203160)
The complaint is about: The landlord's handling of the resident’s reports of damp and mould in the property The landlord’s handling of the associated complaint.
Paragon Asra Housing Limited (202205060)
The complaint is about: The landlord’s handling of the resident’s ventilation, skirting, and window repairs. The landlord’s complaint’s handling.
Birmingham City Council (202203594)
The complaint is about the landlord’s response to the resident’s reports about a sewage spill that took place in a communal area.
Clarion Housing Association Limited (202127854)
The complaint is about the landlord’s response to the resident’s reports about a dividing fence at the property. The landlord’s complaints handling has also been investigated.
Lambeth Council (202115650)
The complaint is about: The landlord’s handling of repairs to the resident’s property following leaks. The landlord’s complaint handling.
Southern Housing Group Limited (202016267)
The complaint is about the landlord’s handing of: Repairs to the resident’s windows. The associated complaint.
Southwark Council (202122934)
The complaint is about the landlord’s handling of: The planned kitchen and bathroom replacement in the resident’s property. Repairs to the resident’s windows and fire door. The associated complaint.
Westminster City Council (202125720)
The complaint is about the landlord’s response to the resident’s reports of two leaks from the property above, which caused damage to her property and personal possessions.
Lambeth Council (202204833)
The complaint is about the landlord’s: Response to the resident’s report of having no hot water or heating. Handling of the associated complaint.
Basildon Borough Council (202204250)
The complaint is about the landlord’s: Handling of repairs to the resident’s kitchen following her reports of leaks to the property, and subsequent reports of damp and mould in the kitchen. Complaint handling.
A2Dominion Housing Group Limited (202113836)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
Clarion Housing Association Limited (202123838)
The complaint is about the landlord’s handling of the resident’s reference requests. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202127428)
The complaint is about the landlord’s response to the resident's reports of high utility bills due to the bypassing of an immersion heater switch.
Haringey London Borough Council (202124512)
This complaint is about the landlord’s handling of the:
Ongo Homes Limited (202209615)
The complaint is about the landlord’s handling of the resident’s request to remove the solar panels from the roof of his property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)