Rochdale Boroughwide Housing Limited (202119072)
The complaint is about the landlord’s handling of the resident’s reports concerning damp and mould in the property. The Ombudsman has also considered the landlord’s record keeping.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Royal Borough Of Greenwich (202121873)
The complaint is about the landlord’s handling of the resident’s complaints of gaps between the concrete floor and skirting boards in the property, and a subsequent draught and cold.
London Borough of Croydon (202117164)
The complaint is about: The landlord’s handling of the resident’s succession to her late mother’s tenancy. The landlord’s associated complaint handling.
Haringey London Borough Council (202205995)
The complaint concerns how the landlord handled works to rectify damp and mould in the resident's property.
Sandwell Metropolitan Borough Council (202204475)
The complaint is about the landlord’s response to the resident’s reports that its contractor damaged her kitchen flooring.
Haringey London Borough Council (202202708)
The complaint is about the landlord’s: response to the complainant’s concerns regarding fire safety works at her property and communal building; complaints handling.
Haringey London Borough Council (202210235)
The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs to her fence.
Royal Borough of Kensington and Chelsea (202200791)
The complaint is about the landlord’s handling of: The resident’s reports of a water leak at his property. The resident's temporary decant. The resident’s complaint, including his claim for compensation.
Rochdale Boroughwide Housing Limited (202205227)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by her neighbours and their dog.
Basildon Borough Council (202112531)
The complaint is about the landlord’s handling of repairs to the resident’s window, roof, brickwork, and balcony.
Rochdale Boroughwide Housing Limited (202113713)
The complaint is about the landlord’s response to the resident’s reports about drainage issues and damage caused to her property.
Tamworth Borough Council (202128565)
The complaint concerns how the landlord handled the resident’s request for compensation following missed contractor appointments.
Rochdale Boroughwide Housing Limited (202122922)
The complaint is about the landlord’s response to the resident’s concerns about noise from a vacant flat above her, including staff behaviour related to this.
Rochdale Boroughwide Housing Limited (202207014)
The complaint is about the landlord’s response to the resident’s report that her fence had collapsed.
London Borough of Hackney (202114761)
REPORT COMPLAINT 202114761 Hackney Council 30 November 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
London Borough of Redbridge (202207531)
The complaint is about: The landlord's handling of repairs to resident's roof. The landlord handling of repairs to the resident’s fencing.
Sandwell Metropolitan Borough Council (202107285)
The complaint is about the way the landlord dealt with plastering works and other repairs to the resident’s home.
London Borough of Ealing (202120125)
The complaint is about the landlord’s response to various repairs raised by the resident.
London Borough of Hackney (202106968)
The complaint is about the landlord’s: Response to queries about the resident’s service charge account and its decision to initiate legal action against her for unpaid charges. Communication in respect of a query she made regarding extending her lease and responsibility for the replacement of the front door at the …
London Borough of Barking and Dagenham (202005383)
The complaint is about the landlord’s handling of the resident’s reports concerning antisocial behaviour (ASB).
Waverley Borough Council (202205045)
The complaint is about the landlord’s handling of a leak at the resident’s home, and its response to his request for compensation for damaged personal items.
Redditch Borough Council (202102751)
The complaint is about the landlord’s handling of: Ensuring energy efficiency at the property, including rendering works, loft insulation works and the energy efficiency banding. Fence repair works. The complaint is also about the landlord’s complaints handling.
London Borough of Ealing (202113706)
The complaint is about the landlord’s handling of the leaseholder’s request to be allocated a shed based on their understanding of the leasehold agreement.
Haringey London Borough Council (202202745)
The complaint is about the landlord’s handling of repairs to the resident’s boundary wall.
Hinckley and Bosworth Borough Council (202109753)
The complaint is about the landlord’s response to the resident’s concerns regarding: the boundary between his and his neighbour’s gardens; antisocial behaviour (ASB) from his neighbour.
Brentwood Borough Council (202203645)
The complaint is about the landlord’s response to the resident’s request for a kitchen replacement.
London Borough of Barnet (202106502)
The resident’s complaint is about the landlord’s handling of repairs following her reports of concerns about structural and related issues at the property.
Slough Borough Council (202111254)
This complaint is about the landlord’s handling of: the resident’s reports of a leak from his roof; the resident’s reports of leaks from his bathroom; works to the resident’s fences and gate; the resident’s request for assistance with the removal of an asbestos shed roof; the resident’s concerns about mould …
Haringey London Borough Council (202201601)
The complaint is about the landlord’s handling of the replacement of the resident’s back door.
Royal Borough Of Greenwich (202123777)
REPORT COMPLAINT 202123777 Greenwich Council 6 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Dacorum Borough Council (202121576)
The complaint is about the landlords handling of: Repairs to the rear-door and kitchen window. Repairs to the front door. The associated complaint.
Chesterfield Borough Council (202005710)
REPORT COMPLAINT 202005710 Chesterfield Borough Council 29 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
London Borough of Hackney (202111008)
The complaint is about the landlord’s response to the resident’s concerns about noise and carbon monoxide (CO) levels as well as an increase in temperature in the property from a temporary boiler that was positioned outside.
Basildon Borough Council (202203138)
The complaint is about: The landlord’s response to the resident’s request to repair or replace the guttering at the property. The landlord’s handling of the associated complaint.
Crawley Borough Council (202200784)
The complaint is about the landlord’s handling of: Repairs needed to the extractor fan and ceiling in the resident’s bathroom. The associated complaint.
Basildon Borough Council (202125438)
The complaint is about the landlord’s handling of: Repairs to the resident’s flooring following a flood. The associated complaint.
London Borough of Hounslow (202201697)
The complaint is about the landlord’s handling of the resident’s reports of damp in his living room.
London Borough of Hackney (202128440)
The complaint is about the landlord’s: response to the resident’s reports that the property did not meet the landlord’s lettable standard when he moved in; complaints handling.
London Borough of Hackney (202201032)
The complaint is about the landlord’s handling of the resident’s reports of the loss of his heating and hot water.
Colchester Borough Council (202119755)
The complaint is about the landlord’s response to the resident’s reports of defective guttering causing a leak into her property.
Nuneaton and Bedworth Borough Council (202104867)
This complaint is about the landlord’s handling of: void property repairs to plasterwork, pipework and flooring that the resident reported at the beginning of her tenancy; the related complaint.
Waverley Borough Council (202119471)
The complaint is about the landlord’s response to the resident’s concerns about being recharged for damaged internal doors and clearance at the end of her tenancy.
Basildon Borough Council (202107854)
The complaint is about the landlord’s response to the resident’s reports about: taps not being fitted correctly. roof and gutter leaks and holes related to a rat infestation. The Ombudsman has also considered the landlord’s complaint handling.
Dudley Metropolitan Borough Council (202005287)
The complaint is about the landlord’s response to the resident’s: reports of various repairs in the property. reports about a boundary dispute with a neighbour.
London Borough of Croydon (202109511)
The complaint is about the standard and quality of work carried out at the property, including to the bathroom and kitchen.
Charnwood Borough Council (202111440)
The complaint is about the landlord’s handling of repairs following a fire at the property below the resident. Specifically, the complaint relates to: The landlord’s handling of works to the resident’s floorboards. The landlord’s handling of repairs to the ceiling of the property below. The landlord’s handling of works to …
London Borough of Hounslow (202118241)
The complaint is about the landlord's response to the resident's reports of repairs to the communal guttering.
Royal Borough of Kensington and Chelsea (202124640)
The complaint is about the landlord’s response to the resident’s reports of damage to his kitchen units during pest-proofing works.
Reading Borough Council (202108870)
The complaint is about the landlord’s handling of adaptations to the property.
Ashford Borough Council (202112658)
The complaint is about: The landlord’s handling of repairs to the resident’s windows. The landlord’s decision to issue the resident with a Notice Seeking Possession (NOSP) following a visit to his property by a contractor, on 5 February 2021.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)