Hightown Housing Association Limited (202215632)
The complaint is about the landlord’s handling of works required to the property allocated to the resident before his tenancy could commence.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Southwark Council (202204385)
The complaint is about: The landlord’s handling of repairs to the resident’s walls. The landlord’s response to the resident’s reports of damp and mould. The landlord’s handling of the associated complaint.
Peabody Trust (202200081)
The complaint is about:
Town and Country Housing (202204373)
The complaint is about the landlord’s response to the resident’s complaint concerning structural issues with his property.
Aspire Housing Limited (202205312)
The Complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property when let to her. Handling of, and communication regarding, subsequent repairs in the property.
London Borough of Brent (202121420)
The complaint is about the landlord’s handling of the resident’s request to be compensated for damages from a water leak that flooded her property.
Orbit Group Limited (202217852)
The complaint is about the landlord’s handling of the resident’s request to replace the pathway to the property.
London & Quadrant Housing Trust (202206543)
The complaint is about the landlord’s response to reports that the resident’s window had been broken.
Sandwell Metropolitan Borough Council (202117544)
This complaint is about the landlord's: Response to the resident’s reports of ASB by his neighbours. Response to the resident’s concerns that it did not take his vulnerabilities into account when dealing with his reports of ASB. Handling of the associated complaint.
Southern Housing Group Limited (202204459)
The complaint is about the landlord’s handling of: The resident’s improvement request. The associated complaint.
Haringey London Borough Council (202124402)
The complaint is regarding the landlord’s: Handling of the resident’s reports of a leak in the property. Response to the resident’s reports of mould in the property. This investigation has also considered the landlord’s handling of the complaint.
Haringey London Borough Council (202200806)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould. The Ombudsman has considered the landlord's handling of this complaint. The Ombudsman has also considered the landlord's record keeping.
Hyde Housing Association Limited (202103794)
The complaint is about the landlord’s responses to: Repairs in the property. Reports of intermittent heating and hot water.
Hyde Housing Association Limited (202104715)
This is about the landlord’s handling of the residents request for an explanation of the difference between the estimated and actual charges for the financial years 2017/18, 2018/19 and 2019/20.
London & Quadrant Housing Trust (L&Q) (201914143)
This complaint is about the landlord’s: Handling of a management transfer from October 2019; Complaint handling.
London & Quadrant Housing Trust (L&Q) (202126008)
The complaint is about the landlord’s: Response to the resident’s reports of condensation to the windows resulting in mould and rotten frames; Handling of the subsequent complaint.
London & Quadrant Housing Trust (L&Q) (202127272)
This is about the landlord’s handling of: the resident’s complaint about a neighbour’s building works. the associated complaint.
London & Quadrant Housing Trust (L&Q) (202207761)
This complaint is about: The landlord’s response to several leaks, mould and condensation; The landlord’s complaint handling.
Peabody Trust (202202611)
The complaint is about the landlord’s: Response to the resident’s concerns about a phone call made to her by the landlord. Complaint handling.
Sanctuary Housing Association (202207214)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Stoke-on-Trent City Council (202004616)
The complaint is about the landlord’s: Response to the resident’s reports of damp and outstanding repairs at her property. Complaint handling.
Teign Housing (202121147)
The complaint is about how the landlord handled the resident’s reports of anti-social behaviour.
Clarion Housing Association Limited (202208917)
The complaint is about the landlord’s handling of wet room repairs, and the associated amount of compensation offered.
Lambeth Council (202109436)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) by her neighbour. The associated formal complaint.
London Borough of Enfield (202122495)
The complaint is about: The landlord’s handling of a leak to the resident’s property, its lack of maintenance to the building's pipework and the compensation amount offered. The landlord’s handling of the associated insurance claim.
Paragon Asra Housing Limited (202126520)
The complaint is about the landlord's handling of the residents reports of leaks into their property, the resulting repairs and compensation amount offered.
Royal Borough of Kensington and Chelsea (202203772)
The resident has complained about being placed on the landlord’s restrictions list and its handling of communications on the issue.
Sanctuary Housing Association (202205737)
The complaint is about: The landlord’s handling of:
Southern Housing Group Limited (202211508)
The complaint concerns the landlord’s handling of: The resident’s concerns about parking arrangements at her property and issues with her parking permit. The associated complaint.
Stonewater Limited (202125506)
The complaint concerns: The landlord’s response to reports of damp, mould and leaks. The related complaint.
Trent & Dove Housing Limited (202211211)
The complaint is about the landlord’s handling of a shared ownership application.
Clarion Housing Association Limited (202123575)
The complaint is about the landlord's decision to charge the resident following the termination of a previous tenancy, and its subsequent decision to offset compensation against this outstanding balance.
Kirklees Council (202113785)
The complaint is about the resident’s reports about the actions of a contractor whilst carrying out a property inspection.
London & Quadrant Housing Trust (202122562)
The complaint is about the landlord’s: Response to the resident's reports of damp and mould at the property. Complaints handling. The Ombudsman has also considered the landlord’s record keeping.
London & Quadrant Housing Trust (L&Q) (202212263)
The complaint is about: the landlord’s response to the resident’s reports of a leak in the property. the landlord’s complaint handling.
One Housing Group Limited (202115156)
The complaint is about the landlord’s response to the resident’s: Reports of issues with the communal aerial. Concerns about the administration of her service charge account. Concerns that it had offset a compensation payment against arrears. Reports about the lift breaking down. Concerns about the impact of the lift breaking …
Sovereign Housing Association Limited (202007310)
The complaint is about the landlord’s handling of: Reports that the property is cold and draughty and its handling of repairs to rectify the problem. The associated complaint.
The Riverside Group Limited (202012317)
The complaint is about the landlord’s handling of the reinstatement of the resident’s flat number sign to its original location, and the level of compensation offered for this.
Derwent Housing Association Limited (202211282)
The complaint is about the level of compensation awarded for acknowledged service failures in the landlord’s response to reports of problems with drainage at the property.
Haringey London Borough Council (202114445)
The complaint is about the landlord’s handling in respect to fire safety, including delays in identified works to replace the front doors at the resident’s block.
Haringey London Borough Council (202118032)
The complaint is about the landlord’s handling of allegations which it said led it to decide not to carry out redecoration at the resident’s property.
Hyde Housing Association Limited (202128560)
The complaint is about the landlord’s handling of the resident’s formal complaint about service charge administration.
London Borough of Brent (202203555)
The complaint is about the landlord’s handling of repairs to the resident’s property.
Optivo (now Southern Housing) (201810151)
The resident’s complaint is about the landlord's handling of her reports of Anti Social Behaviour (“ASB”) by a neighbour.
Woking Borough Council (202104548)
The complaint is about the landlord’s: Handling of the resident’s concerns about the condition of her kitchen. Complaint handling.
East Devon District Council (202119257)
The complaint is about the landlord’s handling of: The installation of a new water tank serving the resident’s property. The removal of the polystyrene tiles from the living room ceiling. The associated complaint.
Islington Council (202203097)
REPORT COMPLAINT 202203097 Islington Council 27 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Metropolitan Thames Valley Housing (MTV) (202210442)
The complaint is about the landlord's handling of the resident’s reports of broken glass in her garden.
Paragon Asra Housing Limited (202007666)
The complaint is about the landlord’s handling of: A flood in the communal car park serving the resident’s property. The associated complaint.
Paragon Asra Housing Limited (202216706)
The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs to his kitchen door in light of his disability.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)