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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,143 of 16,595 decisions matching "london"

Decisions

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31 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202126529) Case 202126529 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to recommendations from an occupational therapist for adaptations at the property; Complaint handling. 26 May 2023 Maladministration London Borough of Redbridge (202111800) Case 202111800 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports of flooding at the resident's property. The landlord’s handling of the … 25 May 2023 Maladministration Haringey London Borough Council (202126874) Case 202126874 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about repair issues, including: the roof; the window frames; … 24 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202207948) Case 202207948 · Managing Relations The complaint is about: 23 May 2023 Maladministration Haringey London Borough Council (202219041) Case 202219041 · Financial The complaint is about the landlord’s response to the resident’s: Report of damp and mould in the property. Report of … 23 May 2023 Maladministration London Borough of Barking and Dagenham (202014048) Case 202014048 · Managing Relations The complaint is about the landlord’s handling of: Remedial work to the resident’s property following reports of damp and mould. … 23 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202115485) Case 202115485 · Financial The complaint is about the landlord’s handling of: The resident’s reports of water ingress caused by faulty guttering; The resident’s … 16 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202206602) Case 202206602 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of noise disturbances. The landlord’s complaint handling. The Ombudsman … 15 May 2023 Maladministration London & Quadrant Housing Trust (202007116) Case 202007116 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). the landlord’s complaint handling. 12 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202202115) Case 202202115 · Managing Relations The complaint is about the landlord’s: Handling of repairs at the property and associated offer of compensation. Response to the … 10 May 2023 Maladministration London & Quadrant Housing Trust (202104537) Case 202104537 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of repairs and its failure to address them. Complaint … 5 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202013732) Case 202013732 · Financial The complaint is about the landlord's response to the resident’s queries about her service charge. The Ombudsman has also considered … 4 May 2023 Maladministration London Borough of Brent (202207406) Case 202207406 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of repairs to the: Downstairs toilet. Driveway. 4 May 2023 Maladministration London Borough of Croydon (202215975) Case 202215975 · Managing Relations REPORT COMPLAINT 202215975 London Borough of Croydon 4 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 3 May 2023 Maladministration London Borough of Newham (202206186) Case 202206186 · Estate Management REPORT COMPLAINT 202206186 Newham Council 02 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 3 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202119571) Case 202119571 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Handling of a transfer request. … 3 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202127357) Case 202127357 · Managing Relations The complaint is about the landlord’s handling of: The sale of the residents’ shared ownership property. The associated complaint. 29 Apr 2023 Maladministration London Borough of Barking and Dagenham (202213699) Case 202213699 · Managing Relations The complaint is about: The landlord's handling of bedbugs in the resident's property. The landlord’s complaint handling. 28 Apr 2023 Maladministration London Borough of Hillingdon (202102073) Case 202102073 · ASB/Abuse/Nuisance This is about the landlords handling of: The residents’ concerns about a neighbours use of the communal garden. Antisocial behaviour … 27 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202111543) Case 202111543 · Financial The complaint is about: the landlord’s handling of the resident’s concerns about an increase in service charges which he did … 27 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202128192) Case 202128192 · Estate Management The complaint is about the landlord’s response to the concerns raised by the resident in relation to disabled parking. 26 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202206262) Case 202206262 · ASB/Abuse/Nuisance The complaint is about: The handling of the resident’s request to be rehoused. The handling of the resident’s reports of … 25 Apr 2023 Maladministration Haringey London Borough Council (202200748) Case 202200748 · Managing Relations The complaint is regarding the landlord’s handling of: The resident’s reports of a leak and mould in the property. The … 25 Apr 2023 Maladministration Haringey London Borough Council (202218553) Case 202218553 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of water ingress which led to damp and mould … 25 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202114179) Case 202114179 · Managing Relations This complaint is about the landlord’s: Response to the resident’s report of a defect; Complaint handling. 24 Apr 2023 Maladministration London & Quadrant Housing Trust (202114456) Case 202114456 · Financial This complaint is about the landlord’s: Response to the resident’s service charge concerns; Complaint handling. 20 Apr 2023 Maladministration Haringey London Borough Council (202120060) Case 202120060 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of repair issues in the property. The Ombudsman has … 14 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202116921) Case 202116921 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about repairs to the bathroom at the property; The … 13 Apr 2023 Maladministration London & Quadrant Housing Trust (202010808) Case 202010808 · Managing Relations The complaint is about: the landlord’s response to repairs required in the kitchen and to internal doors in the property. … 13 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202122675) Case 202122675 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of repairs required to the front door at the … 13 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202127907) Case 202127907 · Managing Relations The complaint is about: The landlord’s handling of bathroom and kitchen repairs in the property. The landlord’s handling of the … 5 Apr 2023 Maladministration London Borough of Brent (202121420) Case 202121420 · Financial The complaint is about the landlord’s handling of the resident’s request to be compensated for damages from a water leak … 3 Apr 2023 Maladministration London & Quadrant Housing Trust (202206543) Case 202206543 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports that the resident’s window had been broken. 31 Mar 2023 Maladministration Haringey London Borough Council (202124402) Case 202124402 · Managing Relations The complaint is regarding the landlord’s: Handling of the resident’s reports of a leak in the property. Response to the … 31 Mar 2023 Maladministration Haringey London Borough Council (202200806) Case 202200806 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould. The Ombudsman has considered the … 31 Mar 2023 Maladministration London & Quadrant Housing Trust (L&Q) (201914143) Case 201914143 · Managing Relations This complaint is about the landlord’s: Handling of a management transfer from October 2019; Complaint handling. 31 Mar 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202126008) Case 202126008 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of condensation to the windows resulting in mould and … 31 Mar 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202127272) Case 202127272 · Estate Management This is about the landlord’s handling of: the resident’s complaint about a neighbour’s building works. the associated complaint. 31 Mar 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202207761) Case 202207761 · Managing Relations This complaint is about: The landlord’s response to several leaks, mould and condensation; The landlord’s complaint handling. 30 Mar 2023 Maladministration London Borough of Enfield (202122495) Case 202122495 · Managing Relations The complaint is about: The landlord’s handling of a leak to the resident’s property, its lack of maintenance to the … 29 Mar 2023 Maladministration London & Quadrant Housing Trust (202122562) Case 202122562 · Information and data management The complaint is about the landlord’s: Response to the resident's reports of damp and mould at the property. Complaints handling. … 29 Mar 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202212263) Case 202212263 · Managing Relations The complaint is about: the landlord’s response to the resident’s reports of a leak in the property. the landlord’s complaint … 28 Mar 2023 Maladministration Haringey London Borough Council (202114445) Case 202114445 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling in respect to fire safety, including delays in identified works to replace the … 28 Mar 2023 Maladministration Haringey London Borough Council (202118032) Case 202118032 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of allegations which it said led it to decide not to carry out … 28 Mar 2023 Maladministration London Borough of Brent (202203555) Case 202203555 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s property. 22 Mar 2023 Maladministration London Borough of Ealing (202203016) Case 202203016 · Managing Relations This complaint is about: The landlord’s handling of repairs to the resident’s home following repeated floods. The landlord’s handling of … 14 Mar 2023 Maladministration Haringey London Borough Council (202120299) Case 202120299 · Managing Relations The complaint concerns: The landlord's handling of remedial works to the resident's property following a leak. The Ombudsman has also … 14 Mar 2023 Maladministration London Borough of Ealing (202203160) Case 202203160 · Managing Relations The complaint is about: The landlord's handling of the resident’s reports of damp and mould in the property The landlord’s … 9 Mar 2023 Maladministration Haringey London Borough Council (202124512) Case 202124512 · Financial This complaint is about the landlord’s handling of the: 7 Mar 2023 Maladministration London Borough of Enfield (202115537) Case 202115537 · Managing Relations The complaint is about the landlord’s handling of: Reports of low water pressure in the resident’s bathroom. The associated complaint.